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March 2024 by Sasha Vegas
Fast service the clerk was very helpful and kind and great with kids
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March 2024 by Way
Worst service ever!!! I had two packages and They swapped the wrong package to wrong address. I emailed the label to their email. They printed it and mailed it. I contacted the owner and he refused to own up to it, even though I have all the receipts and they have the camera surveillance to show what happened. He offered $150 for my items “out of his pocket” quote he says. I paid $440 for my item, Are you kidding me??? The company would not refund me because they received the wrong box with the wrong items. I don’t blame them.He’s stealing peoples property and making money from it. If I could give them less than 1 star I would. They're an absolute joke. I’m not giving up they are responsible for this mistake and won’t own up to it. I will continue to leave reviews and I’m gonna go above and beyond. Let’s see if his reputation is worth this mistake they did.AVOID AVOID AVOID
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March 2024 by R E
This is the best UPS store in the area! I drive from Wesley Chapel just to come to this location because the staff are amazing! They are friendly, helpful, and most importantly, extremely extremely extremely patient with Amazon returns. I hope the owner appreciates their employees because they truly go above and beyond.
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March 2024 by Sharon Bell-Hill
Very good customer service. It's my favorite UPS store. Thank you, Ryan. You're the best!
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March 2024 by Jahkaydah Gumbs
It’s 11:23 and you guys have been open since 8:30 and no one is answering the phone very inconvenient
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February 2024 by Mia Ward
Service has improved significantly since last year.
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February 2024 by Lerlena Leufray
I just stopped by this location and had the pleasure of being served by Kai and Selena. Great attitudes, professional service...more reasons to keep coming back!!
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February 2024 by Scott Kooperman
I lost the tracking number for a UPS return. I called the owner, who took the trouble to look up this information and called me after going to the store. This was exceptional customer service. He runs a first class store.
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February 2024 by christina sabella
I love this UPS!!! Selena and Kai are two of the sweetest people ever! I come into the store for a lot and they are always so happy and helpful. If you ever need anything or have any questions they are always there to help out. They’re some of the hardest workers I’ve ever met as well. They’re always there and never in bad spirits. They honestly make my day a bit better every time I come in and see them! Keep being great Selene and Kai!
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February 2024 by Summer G
Fast, friendly staff, excellent service!
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February 2024 by Lola Olsen
I recently visited the store and the new girl that’s working there “Selena” was kind enough to let me know that this store over charges on PURPOSE! They up-charge based on the car you drive, what you wear etc.. Basically show any means of money and you’ll be getting scammed. I was very disappointed to find this out because I’ve been going to this store for over 3 years. Recently switched owners last year I think but since then they’ve been scamming everyone! If you live in the cross creek area I highly recommend you don’t go to this store and visit a different store or don’t go to a UPS franchise at all for that matter!!! I’m highly disappointed! Definitely will not be coming back.
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February 2024 by Laurel Meyers
I am literally in there with amazon returns on a daily basis. The staff are ALWAYS extremely cordial and helpful.
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January 2024 by Clarice Darko
Store Manager is kind and very professional. She helps you get the best price for sending your package.
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December 2023 by Spoorthi Reddy
Thanks for such a great experience in the store today!, I had a bit of an awkward sized package to send and staff was such a huge help in making the process really smooth. Thanks again!!
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December 2023 by Scott R
I have been here multiple times, and every time I am in and out in less than a minute! I go to several different UPS return locations, and this is one of the best