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February 2024 by Carlos H.
I had a vendor charge me 5 times for a cheesesteak at Gasparilla ($110!) and I have been unable to reach the vendor about the charge since there is no contact information on their business page. When I disputed the charge with USF Federal Credit Union they refused to help me and denied my claim on the dispute, ignoring what I said during my call to the bank - simply stating the the charge matched the receipt (that I sent them and mentioned in my dispute). No one has called me to discuss this despite me calling to complain as a customer of the bank who has almost never filed a dispute on any charges. The customer support rep who answered the phone just said her boss was "busy" and I have not heard back days later. I do not recommend this bank! They do not seem to care about their customers even after 10+ years of being with them.
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February 2024 by Chantell M.
They have went down the drain. Inconsistent and incompetent all around. After 20 years of being a member I hate it and officially have moved on to a better bank. They're not for the members anymore, very rude and not helpful. Plus the interest for their accounts are little to nothing. My new bank is awesome and gain interest on both checking and savings and easy to use.
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January 2024 by Susan Kelley
Caterina was incredibly helpful helping me figure out a complex banking matter that has had me up at nights and I am very grateful. She has done this several times over the past months smiling and reassuring me. I. Hope she will remain here at the credit union which has been my bank in Tampa since 1993!
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January 2024 by Abbey Normahl
Zero fraud protection. My experience with USF FCU has been they don't have the technology to watch for suspicious activity on your account ( like most other banks nowadays do ). So it's up to you to watch your account activity like a hawk and it's up to you to immediately dispute any fraudulent transactions and deal with their clumsy dispute process. It has not been a positive experience. There are much better and safer banks out there than USF FCU.
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January 2024 by Willie Acevedo
I am new to Credit Union I needed a bank that would finance my car. A friend recommended me to go to USF Federal credit union bank and talk with Ileana Nieves. I went to the bank and Ileana was extremely helpful I was unsure about a few things and Ileana cleared all my doubts. She gave a lot of pamphlets with informations. I really appreciate her help. Great worker!!! I will be taking soon a decision thank for all your information and advise.
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January 2024 by Juan carlos Mestre
I am new to Florida and my girlfriend wanted to set up a bank account for me and Ileana was our representative she was excellent at explaining and helping us step by step. We were really inpressed how fast we finished. I am happy i went to Federal Credit Union, amazing job Ileana.
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January 2024 by emily wainwright
I went to this bank and met Diana! She’s the best ever and was so friendly and helpful! She was extremely patient with me and was able to help me with everything i had questions about! :)
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December 2023 by Yairelee C.
Federal credit union is always a great experience when I go, Ileana Nieves always ready to help and is great at answering all my questions. Every time I go she always has a great attitude. She also asked how my family is doing which makes me feel special like she actually cares, and makes me feel like family not just another client. I am very grateful that I chose this bank and Ileana Nieves as my representative.
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December 2023 by Kim Hernandez
The USF credit union impressed me with its efficient service and competitive rates. Online banking was seamless, and the staff was both knowledgeable and friendly. A solid choice for hassle-free banking!
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December 2023 by Roman H.
Catarina and her team wasted my time and affected my credit. I was just trying to become a member of the credit union. Was strung along since 12/11 to then be told I'm not eligible. I have great credit. Belong to other credit unions and wife works for Moffit. Horrible way to treat someone.
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December 2023 by Tyrone Briones Jr
I was shopping around for a bank for my son and I met Diana at the Temple Terrace branch. She was absolutely awesome! Super knowledgeable, friendly and patient with us. Every question we had for her was answered with a smile and we couldn’t be happier with her customer service. We ended up opening accounts for both our kids. I highly recommend Temple Terrance 100%!
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December 2023 by Samuel Wright
Catering Geraci,I had fraud in my existing account and have been a member for nearly 40 years. I came to Caterina and she was a huge blessing. She took care of everything in one visit. She was compassionate, kind, and extremely patient. She took care of everything of ordering new checks, new cards, etc. What a blessing to have her as our Assistant Branch Manager❗️
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December 2023 by Robert B.
Worst financial institution I have ever dealt with. Tried to pay my car loan off early. Spent a week calling them daily so I could send the money electronically, and got stonewalled by incompetent employees every time! Not only that, but they kept charging me interest daily while I tolerated their incompetence...even though I insisted they stop. I finally had to mail a check via regular mail!
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November 2023 by Dejah Henley
I had the absolute pleasure of working with Leslie. She went above and beyond to help walk me through the process of being able to get approval for my first credit card. I'm so grateful to have been able to get her as my associate to work with. She was so kind, so patient, and so knowledgeable. She made me feel so comfortable asking any questions I had during the process. She treated me like family.I really appreciate the effort she went through while she was helping me with my service. 10/10 highly recommend using this location specifically for your services for the associate Leslie alone. She is such a gem.
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November 2023 by Leslie Marie
USF Credit Union is the best. The manager Diana is so nice and helpful. Leslie was great and assisted me with my online banking. The funny thing is that we have the same name.
