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March 2024 by Kima Jones
I am writing this review specifically for an employee at this postal location. A women at the front named TRAINE. White lady with blond hair. She was very rude and condescending every time I asked a question. She refused to track a package for me and didn't even try to check because she claims "the systems" are down non of the computers can complete the search. There were at least 5 people in line who got assistance and was using the computer. Ridiculous! She repeatedly stated she could not go to the back of the distribution place to check the mail. When I never requested her to check in the back. I mean this women either is crazy or was having a bad day. I see why this location has low reviews. On top of that my certified mail letter has not arrived to my residence, but all the other mail arrived. I mean it's either theft or incompetence. This women literally is the reason why the customer service sucks here!
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March 2024 by Dayana Rodriguez
Abuse, I even felt discriminated against, I was on hold for more than 3 hours with my small baby and I was not attended to when there is a walk-in time. Terrible place, I dedicated a whole morning to it and left without my passportComentariosTambién se buscó
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March 2024 by Earth Crust
Went on 2/25/2024 for a walk-in to renew a passport for a minor. Arrived at 2:25pm and took a seat. We were second in line as walk-in customers. The clerk on duty took care of folks who had appointments and then at 2:52pm once all appointments were completed she handed out tickets for those folks waiting in the lobby as walk-in customers. She was courteous, friendly, and efficient. She provided excellent service which reflected well on the USPS and US government employees in general. Also thanks to the USPS for providing this service on Saturday and Sunday so that folks who cannot miss work can make it to a place to do passport business. It was rewarding to see a government agency and its employee providing outstanding service. Thank you.
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February 2024 by Aaron Fernandez
Shout out to Shay 5 star service for any passport services.
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February 2024 by Rosanna P
On 2/17/24 went to the post office for new passport. Checked the website for schedule and it listed walk in for Saturday from 3-4pmI was there at 2:55 there was a line of 3 people ahead waited for over 10 minutes outside on the rain then a worker came out to tell us to walk around that they were closed only doing appointmentsWalked around and everyone were told that there was no walk in because of short staffNo consideration that people work Monday through Friday and Saturday is the only free dayWill never go to this post office
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February 2024 by Matt
Avoid this place for getting a passport. Most incompetent set of individuals I've ever dealt with at a USPS. Had appointment for 1 pm and apparently they assign a specific person for your appointment and no one else will help you even though our person didn't show up to work . Not until I started complaining did the get a replacement person to take our paperwork 45 minutes later.They also closed the location early since they were short handed so the people behind us that had appointments were out of luck and were turned away.We dealt with nothing but arrogance and lack of respect for others time.
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January 2024 by Maria Henry
Anita at the front counter was by far the rudest person I’ve ever met. I was returning a package which required no label nor box and she was very rude in telling me that she wasn’t taping anything back together & I needed to tape it myself. She needs to retire because clearly she’s miserable. No one with that attitude should work in customer service.However the lady at the passport counter was very nice & pleasant.
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January 2024 by Wm Mak
Probably the best branch vs the other usps in the area.Honestly avoid usps please, mail is always lost I mail stuff often and I usually have 1 situation a month. Using any usps office and I mail at least 10 letters or boxes a month !!
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November 2023 by Rebecca Tracy (Becky)
Quick, friendly staff
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October 2023 by yoimar salgado
Nice service and fast,depending on costumers, open on weekends.
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October 2023 by 稻草人DCMAN
We never like to think of anything happening to the mail during transit, but we want to be prepared for any contingency and your assistance is vital to that preparedness.Once again, we apologize for any inconvenience that you have experienced. We appreciate your business and hope you will give us the opportunity to serve you in the future.Thank you for using the U.S. Postal ServiceMy 20-pound big box can also be lost. If they can't find it, they can only say sorry. It's like farting
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October 2023 by George Valencia
I had such an amazing and quick appointment. Tim was such a huge help he guided me through everything! He was amazing
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October 2023 by Jason Langella
Can't say enough great things about this location. Makes shipping options on Sundays easy, convenient location, and friendly customer service. A++++
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July 2023 by Kathy Shields
Born and raised in Tampa, our family have used this airport for decades. They are always outstanding professionally and have made things happen with our mail that seemed superhuman. Deliveries, etc. THANK YOU TIA-USPS
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June 2023 by bengi Lynch
Great customer service. Fast service by Anita. Every single time!
