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December 2023 by Teresa Doria
Visited here today, Tiffney assisted me with 2 packages - one with a QR code and another ship out to HI priority mail...both went seamlessly as always. Staff here very efficient and courteous. Shout out also to the rest of the staff - thank YOU for staying positive though the busy holiday season...we appreciate YOU all!
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December 2023 by Ana S
We had appointment for passport at New Tampa location that was scheduled a month ago. When we arrived at our appointment time we were told (by sign) they are no longer do passports and gave us piece of paper that states walk-in locations with times around Tampa. One of the locations listed was this one. When we got to the window we were told their walk-in hours are over, it's only for an hour a day and they take first 10 people in line. Very mean old white lady with black hair at the window told us she doesn't care what we were told and what piece of paper says - she DOESN'T CARE. Wow, true witch! She was also mean to people behind us few minutes later. Avoid this location if you want to meet caring people!
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December 2023 by Carina Pimentel
Terrible communication skills and workers. The back and forth and sending me to the wrong line was a waste of 3 hours of my day on a Thursday. Good luck if you come to this location - I would not recommend.The only helpful and beautiful soul able to help me and treat me as a human being was actually the passport department lady who was very friendly and helped me to renew my passport - thank you and you are the only person that works there that deserves a raise and promotion.
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December 2023 by Anthony B
It’s 1:46 pm, and they are already closed, even though it says they close at 2, shows how much of your tax dollars go to sewer. Shame
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November 2023 by jd gonzalez
I’ve lived near this location for many many years and every single time I’ve gone in the workers were rude. It’s ridiculous that’s this location has a 2 star review and when you read all the reviews it’s mainly about the rude staff. Very rare someone is professional here .
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August 2023 by Bo DIAZ
Nasty young woman denied me a piece of tape to close my package, told me “take it at home and come back.” Is not like I was planing to mask a Giant box and to use the whole roll… it was a very small package. Whatever. Looking at the reviews seems like the whole place has poor customer service.
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June 2023 by Melisa Lopes
So today I went with my kid to do her passport picture. The lady with the pink hair was rude and useless at her job! Like a normal person you’re not going to like the first or second picture, so you ask for another one. She started complaining about being behind when we’re literally there as soon as it opened. She also just made excuses to not do her job, like telling me that she was the only one there and can’t take pictures. Like does that even make sense???Also when I asked for a third picture she insulted my daughter saying she has an attitude for not smiling. YOUR NOT SUPPOSED TO SMILE FOR A PASSPORT PICTURE. And she wasn’t saying it laughing she was yelling at me. She was saying she was behind when there was another women there. BUT SHE ALSO WASN’T WORKING. Honestly if you want a passport picture Walgreens or CVS is a whole lot better. Please don’t go here unless you want a real bad experience.
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June 2023 by Luz Del Carmen C.
Black hearted lady that was working on Saturday around 10:00am with her tag covered because she knew exactly what she was doing, was being racially motivated to be rude to a client that was respectful and polite.Young man you are the most patient person I ever had seen in my life!!He is an amazing person!!!
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May 2023 by Ryan Chris
If I could leave zero stars I would. The workers they had behind the counter were miserable. They were rude to every customer and didn’t feel Ike solving anyones problem.
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May 2023 by Jimmy Sparrowhawk
Had no idea how to obtain a passport. Every person at this facility was extremely courteous and helpful. Was in and out in less than an hour.
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May 2023 by Brett S.
Not much to say. Terrible customer service. Rude and spiteful people. If you ever have the MISFORTUNE of talking with Peggy, I wish you all the best.
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April 2023 by Janai Jacobs
That old lady is Rude and very unhelpful. I don't normally ship through USPS, but I ordered an item and was shipped the wrong item. The shipper uses this service so I printed a return label and took both the item and label in. However when reaching the service desk, the old lady had an attitude about me having the item in the wrong envelope. She never specified that I just needed to package the item and then Just drop it off or pay for items to do so. Its as simple as just saying that. Thanks to the other lady that is working for going into detail. I have no problem paying them for envelope or tape. I just don't want to be bothered with unfriendly service/people. BOGUS!
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April 2023 by Jürgen Deppisch-devaughn
Horrible staff! I made the mistake to go there a second time the old woman wanted to charge me 17 Dollar for an international card other post office charged 3… they don’t know what the are doing!
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April 2023 by Diana Zuniga
They have lost 2 of my packages already and offered insurance on an item that they didn't give me a tracking number on worth $200 and called to customer service and the lady in charge on the phone gave me very bad customer service.
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April 2023 by tay w
Multiple pieces of my mail have been returned to sender with no legitimate reason. I am thinking of filing a formal complaint with the inspector general if it happens again.