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December 2023 by Wida B.
Rebecca is amazing! She helped us find the perfect mattresses. And was able to help with financing our purchase. Go see her!!!
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November 2023 by Ann P.
We purchased our furniture with a 5 year guarantee up to $2500.00. We had a claim last year that was never completely resolved. November 6, I immediately filed a claim when both manual recliner latches broke. (This is the 4th break) I Am yet to hear anything back. The sofa, loveseat and recliner are slightly over 2years old. This lack of customer service is unacceptable.
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November 2023 by Allie Pruett
I ordered online and some guy named Kevin is trying to make me buy another sofa? I don’t know what is going on but I was emailed a bill. I purchased a $3000 grant sofa and I’m not impressed. It is dirty and cheaply made. The pieces do not connect. I was going to return it but I am having a family crisis and I just don’t care about a dumb couch. I cancelled the return and they said no can do. And now the harassment is not okay. Why am I being billed for another couch? I don’t want a couch I don’t want anything from your company. Leave me alone!
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October 2023 by Md Ali
What a joke. This company has no return policy. I bought a desk chair on 17th September for my little daughter and she don’t like so we went 20th September day after delivery. And they denied. They told all sales are final sale. But the sales man never mentioned that. Then I called customer service, they denied also because all sales are final. WOW and they also suggested before you go to city Furniture you have read return policy online. Horrible service horrible storePlease do not go city furniture before reading all condition.
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September 2023 by Elijah C.
Everything is OK until you file a Warranty claim, after 6 months of going back and forth they want to offer a 4th of what I paid for as a replacement. Ridiculous.
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August 2023 by William Torain
Mitch was our Sales Guy a few weeks backWe picked up just where we left offLiving room and BedroomGo see Mitch
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July 2023 by Karen Martens Boan
Recently purchase bedroom set, our sales associate was very professional and he engaged so well with us. Thank you Russ for the experience.
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July 2023 by Carmen Santiago
Thomas Weis best sales man hands down. Made it very easy to find what I was looking for I came in looking for a full size mattress and box spring for my daughter with a price range budget in mind everything was straight to the point. Made my purchase in less then 30 mins.
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July 2023 by Pashen M.
I had he most amazing and satisfying experience at the American Signature on N Dale Mabry. I thought customer service and doing it with excellence was a thing of the past. That is, until I met Mr. Russ Lazio! The level of patience and excellence I received, I don't even have words for. He was extremely knowledgeable and answered every single question I had with honesty and even gave me suggestions that I hadn't even thought of...it may sound crazy, but I couldn't wait to pay, to support Mr. Lazio. Go and see him, you won't be disappointed! Best purchase experience I've had in over a decade! American Signature he is a KEEPER! See you on my next purchase Mr. Lazio!!!
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May 2023 by Ro Man
Nancy Woods was a great consultant and we have both a beautiful furniture set, Hope it will be delivered gently and in time!
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May 2023 by Amber Rose W
Me and my husband got to work with Aris Rodriguez, he was beyond amazing as we were in the middle of moving and unsure on the delivery date. Not only did he help us find the perfect couch but he also stayed in contact with us to help find the best delivery date.I highly recommend going here for your home furniture!
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April 2023 by Fortunate Construction
DearOnce again I ask the public to recall my table. First that it was not my choice, second that it came damaged and third that it did not match in my home. I need you to respect my rights
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April 2023 by cj Dunn
DO NOT PUT MONEY DOWN IF YOU ARE NOT SURE OF ITEM YOU ARE BUYING. Put money down on a sofa and was told it was in stock, after paying it off, THEY ARE NOT IN STOCK, AND I WANTED TO CANCEL BECAUSE I CAN’T AFFORD TO WAIT 10 WEEKS WITH NO FURNITURE. THEY ARE NOW CHARGING ME 25% RESTOCKING FEE FOR SOMETHING THAT THEY DO NOT HAVE IN STOCK!???? THEY ARE NOT CUSTOMER FRIENDLY!
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February 2023 by Eric Fee
I was there today and was helped by Arthur Francis. He was great. I would go back to him for all my needs. Everyone there is very nice. Everyone should go there
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February 2023 by Phillip H.
I was in dire need of a bed frame and headboard for my newly renovated bedroom. One outstanding customer Home Consultant helped me accomplish this task and her name is Rebecca " Becky" Riber at American Signature Furniture in Tampa FL. She is very talented and knowledgeable in the furnishings business. Simply, Thank you Becky for your support and time. Best regards,Phillip Hickman Sr
