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January 2024 by Ashton S.
I have never experienced such rude customer service before. I waited 20 minutes for a two second rude response from their team. Never going back.
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December 2023 by Wes F
I visited this store at 714 South Dale Mabry on November 27th. I chose to come here because I wanted to avoid the Verizon authorized retailers because they always seem to try to upsell and are not very truthful. Little did I know I would receive the exact same treatment at this corporate store.The reason for my visit was to inquire about a new phone. After signing in with the manager, she directed me to wait for my turn. I was approached by the associate, Mia. I explained to Mia that I wanted to get some pricing on getting a new phone. The first thing Mia said was, “do you mind getting rid of your current number and getting a new number“ I asked why and she said that I could get a better deal if she canceled my current line, then opened up a new line with a new number. I was under the impression that the best deals were only for new customers, not existing customers, so I asked her if they were allowed to do that and if that’s something that they did at this store, and she said “yes”. So right off the bat I’m assuming that this is something that they practice daily to get new lines of service credited to their store and to sell more phones. At this point, I am just putting my trust in Mia, the female manager, and the Verizon store that they are doing what’s right. We talked about a few phones, and she was going over the pricing, but never showing me anything, just working on her tablet, then making the calculations off of her cell phone, verbally telling me what my bill would be. After deciding on the phone, she runs into an issue and has to call Verizon customer service because she cannot manually cancel my existing line and needed them to do it. She basically tells customer service whatever she needs to tell them to get them to cancel my line so that they can open a second new line in my name. After that, she quickly has me make one signature, then told me to just hang out and start transferring everything over to my new phone. After an hour or so, I called out for the original manager, I asked her if I could get a receipt, because at that point, I had already paid the sales tax for my new and literally had no receipt, no paperwork, nothing! The woman who has a name tag that says “manager” under her name brought me over one sheet of paper that they printed out that only showed my phone number, my estimated next month bill, and my estimated new monthly bill, literally nothing else regarding the transaction. I didn’t get a receipt for the phone, I did not know the terms, literally knew nothing about what just transpired, only what Mia told me verbally. Yesterday I had a bad feeling about everything so I decided to give Verizon customer service a call. I was then notified that my bill was so much higher because Mia decided to add on a protection/insurance for $17 a month onto my plan without my knowledge, without asking me, and without my signature or understanding. She, nor the manager never even brought up the conversation about insurance nor did I sign for it. THIS IS UNFAIR AND DECEITFUL BUSINESS PRACTICES. It’s also illegal. After that phone call, I went right back to the store and spoke to the lady who claims to be the manager and told her that insurance was added on my account without my knowledge and I was interrupted by another manager, whose name is JP. He immediately starts to defend the store and says they did nothing and act as if I was wrong, and that made the situation even worse. JP quickly defends Mia and acts as though I am the one that’s wrong and tells me that “Mia is the most thorough associate that we have”. JP then tries to argue with me even though they are in the wrong so I just tell him I just want my printed receipt from yesterday showing the transaction, it literally takes this man 15 minutes to print me out a receipt, not sure why he was so confused. I asked him to show me the contract where I signed to accept the insurance, he cannot provide that at all. Why is that? I will tell you why, because they are all protecting each other, and they all know what’s going on, they are all scammers.
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November 2023 by juan arias
I received confirmation to pick up my order, the schedule indicates that they would work until 8 pm. When I got to the store at 6pm I found it closed. A total lack since it is a lack of communication with the client and even more so being a new client and the loss of time and Uber. a bad time that could have been avoided if they had had the communication to inform or call that they would not be on work day...
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November 2023 by C
New manager Chanel is so great. She stayed on hold with me for nearly an hour while the port center was trying to move my phone over
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November 2023 by Andrew Herman
I recently purchased a new Apple iPhone 15 from the Verizon store at 714 S Dale Mabry Blvd. While I received decent service at the store, I am very disappointed on the following two counts. First, the brand new phone doesn't hold a charge adequately; in fact the battery dies much more quickly than my prior three year old iPhone 13 mini. Second, I tried to phone the store to inquire about the issue, and I followed the security prompts to allow me to connect to a store employee. After receiving the security text and allowing contact, I was then prompted to hit the '1' button which didn't work. Then I was promptly disconnected. Tried two more times and the same thing happened. I regret that I chose Verizon for my new phone and service; I had switched service from Spectrum and it's akin to going from the frying pan into the fire.
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November 2023 by Doug Longfellow
Jeff did a great job today setting up my new phone ?
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September 2023 by Stacy W.
Employees are dim jerks. Very unhelpful and rude. Switched to AT&T because of this location. Much happier now.
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September 2023 by Timothy Fay
This is a nice store. It’s one of the only 2 Verizon stores in the tampa area which is pretty disgusting if you ask me. For the most expensive wireless carrier, they can open more stores in the area. The store itself was very clean. The staff were all very helpful and polite. They didn’t have a lot of phones on display at all. And only 2 benches to sit on for the entire store, which is why it got 3 stars. There was plenty of parking, in fact more parking than they have space in the store. I was able to get in and get out fairly quickly.
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September 2023 by ellen kaslow shulman
Connie was so patient and totally was able to provide me with what I needed. New phone and some accessories. Her help making this transaction so easy i made all the difference. Let Connie help you too. It has been the smoothest new phone transition I have ever done thanks to her.
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June 2023 by Raymond Herradura
One of the bad stores. Lousy customer service.
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June 2023 by Sonny Park
Very courteous sales consultants and nice atmosphere to shop.
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May 2023 by Abbey
I went to this Verizon location to purchase a new iPhone. Gus was very patient in explaining everything to me. I was able to look through all of the charges and he took the time to make sure I understood each part. I appreciated his thoroughness and patience in the whole process! I will be coming back to this location if I ever need support with my device again.
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April 2023 by ROSA FIGUEROA
I would give them cero star of I could. They lie to me since the first date. I changed from att to verizon after years of betting with att. The worst mistake..I am paying $379 each month for just 2 phone lines, 1 watch and 1 iPad. Not only I have to be baking every other week to some the issues that I have, but they never fix the issues. Please, don't get phones with this company, they are the worst and the customer service sucks.
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April 2023 by geidys gonzalez
Unfortunately, I will have to this because I believe on Verizon and I have been with them for 10 years with 12 lines. I think there is room for improvement and hopefully they will take it seriously. What I have experienced for the past year with them is not good. I have encountered billing issues, extra charges, services and insurance additions without my knowledge but my point is to be constructive and wishing them to get better before I leave them. I don’t know if is the results of COVID and they still on the recovery stage but they need to get better because the competition is! The Verizon agents working at authorize retail have a very limited capacity to help you. The centralized customer service are the ones with full access. The Verizon mobile app and the website is very very limited as well. The tech advances Verizon it’s falling behind and you can spend way to much time at the phone with centralized agents to fix your issue. At this particular Verizon store I feel they are understaffed which is an easy fix for company of its size. As the results of been understaffed (already a huge problem), the staff are burnout and have low motivation nor they want to serve you, work with you, or even see you coming through the door which again a huge problem for a company offering services to people. I am not holding accountable the staff at this location for being burned out and responding accordingly with their stage. The company is the one responsible for their employees wellbeing. A humble recommendation for the Verizon leadership , sit at the table, brainstorm and get better.P.S: Forgot to tell you to look up for add on and insurance for your lines you didn’t ask for. They will added and them charge you for the time you didn’t notice it. Quite interesting.
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February 2023 by Marla C.
Employees do not know how to manage accounts or transfer lines or do basic functions. Wait was over an hour. they ended up calling verizon to figure out how to do what I needed and still couldn't figure it out. Just trying to set up a new account and transfer numbers.
