Verizon

Most Recent Comments

• March 2025 by Justin Rivera
  Darius & Gonzalo are both OG’s for Verizon!!
  I came in from out of Town needing a miracle, needing to get a new phone in like 10 minutes. Within that time period they rearranged my bill and got me a new phone, got my bill almost the exact same price and got me more for my plan and a new phone!!!! Go ask for these guys, you won’t be disappointed!!!
• March 2025 by Bob Weber
  Kyren was my helper in the store and can't say enough good things about him he was incredibly patient, professional and very kind. One of the best customer service reps I'v
  e ever dealt with!
• March 2025 by Bree Coachman
  Today I had a chance to work with an amazing customer service rep Kyren he was exceptional and very helpful and saved me a lot of money I came in for a question and left with a new phone he went over and beyond to make sure I was happy I appreciate him this was a great experience
• March 2025 by Alex Tseytlin
  Today i had Kyren helping me out with my new phone upgrades. He is such an amazing worker and person if you get the time to know him. Not only is he very kind and outgoing, he also does his job very well And quick. His service is definitely very appreciated and i would recommend you to go to him if you get the chance to upgrade or get a new plan/phone.
• March 2025 by Brad Burrows
  The guy snuck in a more expensive iPhone with more storage and the wrong color so he could get a higher commission. This place is scammy.
• March 2025 by Michelle Emerson
  Really upset with my experience here. My spouse and I came in store to discuss our options in regards to switching from T-mobile to Verizon… the associates here don’t care about anything but getting you to sign the contract and agree to their “pleasant sounding numbers”… Casey was my salesman and unfortunately he didn’t know how to do his job at all, he had each associate in the store helping him with different things and even at some point got a few people on the phone with him to help him. He admitted several times that my scenario was difficult and he didn’t know what he was doing. I was in the store for 2 hours and apparently this was all a waste of time… long story short I had 3 lines with T-mobile, I owed maybe $1500 between all 3 devices, I was promised that all my devices were going to be paid off and that I didn’t have to pay my phone off in order to get service within Verizon. I was supposed to keep my phone and trade in 2 of my old devices for new phones. Casey did not even properly port my numbers over, he put my old account number and transfer pin in wrong several times. After 24hrs I eventually got service on the 2 new phones, which I had to do myself… but still nothing on my phone that I’ve had with T-mobile… come to find out I was required to pay my phone off in full in order to get the service within Verizon and then I would receive the prepaid card in 30-60days… I was not told this and specifically asked about this before I even signed anything… I even paid $800 OUT THE DOOR for the 2 new phones. I know the situation is complex but I feel like I got scammed 10 different ways. I even tried to contact the store and Casey about the troubles I was going through when I noticed 2 of my phones didn’t have service and nobody was very helpful… Another inconvenience that I experienced at this store is that when they told me to just come back in, I explained I lived far away and they told me that I could go to any Verizon to make the return… boy did I look stupid going to a regular Verizon.
  Not to mention Verizon service just SUCKS! The signal sucks, the perks suck, everything about it is poor.
  Today I made it a point to go back to T-mobile, port my numbers BACK over and go to a different cellular sales location to RETURN EVERYTHING. I WILL BE WAITING FOR MY $801 CHECK FROM YOU GUYS! I made a big mistake and I hope nobody does the same thing because it’s a headache that you don’t want to get yourself into.
• February 2025 by Jheovanna
  I have never experienced such outstanding customer service as I did at the Verizon store in International Plaza. My spouse and I were treated with so much kindness and care by three amazing gentlemen. The trainer and manager on duty, Kyren, went above and beyond to ensure we got the best deal and left with the exact phones and devices we wanted. Their attention to detail and commitment to customer satisfaction made the whole process smooth and enjoyable. I absolutely loved the experience and would highly recommend these agents and this location to anyone looking for a new device. 100/10!
  
  Give raise, please, thank youuuuu
• January 2025 by Joah Macho
  Kyren Hill spectacular sale agent, since 2020 we visit his store and he took his time to explain what willl be our phone bill and what are the fee we will see, 2024 he move to Tampa and we want to upgrade our phone and we found him there and he treat us like important customer. His knowledge, wisdom, mindset, love to the customer is amazing. Kyren thank you for the amazing service you alway provided us
• January 2025 by K VanPro
  Devon was AMAZING! Patient and ensured my husband’s need were met. He did a phenomenal job helping to assist with current cellular needs and providing solutions we hadn’t considered.
• December 2024 by Lay Khin
  Kyren is awesone, He fulfilled customer satisfaction needs to his best ability and knowledge
• December 2024 by Houser Michael
  I had the pleasure of working with Michael Walkerfrom Verizon, and I couldn't be more impressed with the level of service provided. From the moment I reached out, Michael Walker was not only incredibly knowledgeable but also patient and attentive, ensuring all my questions were answered thoroughly. They took the time to understand my needs and helped me navigate the best options for my plan, making sure I was fully informed and comfortable with every decision.
  
  What truly stood out was Michael’s professionalism and dedication to ensuring I had a seamless experience. They went above and beyond, providing quick solutions to issues I didn’t even realize I had, all while maintaining a friendly and approachable demeanor. It’s rare to come across customer service that feels this personal and efficient.
  
  Thanks to Michael I now feel confident in my Verizon services and plan. If all Verizon reps are as committed and knowledgeable as Michael, I’m a customer for life. Highly recommend
• November 2024 by Halie King
  I have my grandmother on my verizon plan and i have always purchased her devices and helped her set them up, i have moved away from tampa and can no longer be at verizon when she needs new devices. My grandmother needed a new ipad so i sent her to see kyren and trusted him to take care of her and that he did. She said he treated her like family and would not stop expressing the attentiveness he gave to her. Kyren made trading in her old ipad and transferring her information seamless. I cannot thank him enough for taking care of her so well! I will be sending all my verizon friends and family members to see him from here on!
• November 2024 by Arianna Lisse
  I would like to express my sincere gratitude for the exceptional assistance I received from Kyren in activating my Verizon service. My situation was complex, and despite attempts with other service providers, none were able to offer a solution. Kyren not only resolved my issue with great efficiency, but he also made the entire process smooth, interactive, and enjoyable. I arrived feeling extremely frustrated, but Kyren’s expertise and positivity truly brightened my day.
  
  Kyren demonstrated a high level of knowledge and skill in his field, and it’s clear that he knows exactly what he’s doing. He exemplifies what excellent customer service should look like and is a perfect representation of Verizon’s commitment to its customers. I am extremely grateful for Kyren’s help and believe he is highly deserving of recognition for his outstanding service. Thank you, Kyren, for going above and beyond to make this a positive experience.
• November 2024 by Hsialwjwkwke Lslsla
  I want to thank Kyren Hollis for his excellent service at Verizon. He was very
  friendly, professional, and helped me find the best option for my needs. His service made my experience quick and smooth. Highly recommended! He is a very kind and charismatic guy, I recommend that place and him in particular.
• November 2024 by Chavelys Marquez
  I received excellent service from Kyren Hollis at Verizon. He was very attentive, answered all my questions, and helped me make the best choice. Very satisfied with his service!