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December 2023 by Melissa G.
PETA, COVER YOUR EYES, OK, lets review..... I came to pick up some live rats for my snakes, unbeknownst to me, live feeder rats come in on Wednesdays ....if the snake owners would like to know.... The kind cashier told me, I'd have to come back on Wednesdylay, but really early, because they get sold out fast. She also mentioned a vendor shortage issue, that they have been having. I'll be busy Wednesday so I settled for frozen feeders. They were courteous and very informative.
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November 2023 by Janet Chipi
Why can’t you help me if I’m trying to have a puppy to have companionship ? In getting a low cost for shots that I can’t afford it’s so Sad ? because people should be able to help others? People have lost what’s humanity and caring for our Animals !!! ????????
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September 2023 by Connor K.
slowest service. I walked in knowing exactly what i wanted and the guy working in the first department spent 15 minutes talking to one person while 3 of us waited to be served. I left without purchasing anything because it took so long. I wont be back
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June 2023 by Julie M.
This is an online pet supply store with over 200 locations and you would think it would have a decent reputation to at least fulfill an online order. This is NOT the case. I failed to read reviews before making an online order for some pet food. 12 days passed without hearing a thing about my order, so I finally reached out one evening to their site. The next morning I saw an email stating that they had to cancel my order due to a "system error." I have never heard of this and I do many online orders every week. This is a very unprofessional way to handle an order especially when you are depending on an item to arrive. I will never order from this company again and will give my business to a more reliable company.
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October 2019 by Nicole M.
Organized, clean, decent prices. Super friendly staff, wide selection of toys and goodies for all manner of animal friends. I was really only there long enough to grab some dog toys, but next time I'm in the area I hope to stop in again & update my review to make it more comprehensive (I honestly didn't spend much time at all). I'd recommend you check this pet store out if you're by the university & need anything for your fur ball, amphibian or reptile!
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February 2019 by Hailey L.
This pet store has all of the essentials you need for your fur babies. Food, treats, toys, clothes, crickets, etc. Unfortunately they have the WORST customer service. I come here all of the time because it's the closest pet store to my house, and spend a lot of money here. No body ever speaks or offers help if you seem lost. They also have no knowledge on the animals, or any questions you might have. Today I went in at 6:37 pm and the lady working the register did not look up or speak to me when I placed my items on the counter. I then went on to say "hi, how are you?" and she responded with a really rude "hi" while still looking down. I'm willing to drive the extra 7 miles to the next closet pet store now because I am just so sick of how Pet Supermarket treats their customers. It's that bad. No longer coming here.
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November 2017 by Moriah S.
All the fish are very sick in the tanks. Couldn't find one tank on the linked water system that didn't have fin rot and ick. They told my husband he couldn't buy the Crawfish because it was too sick. Yet they sold two fish out of the same tank to two little girls setting up their first fish tank?! This is the fourth time in a year I've gone back to give them another shot... They make me regret the trip every time.
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February 2017 by Jackkie keleher
Wish I could give it negative stars. This pet store does NOT take care of their animals. Have seen numerous reptiles with their shed still stuck to them, the fish tanks have dead fish floating around in almost every single one. Went in last night and saw a cat with a bad looking eye infection to the point it could barely open the eye. The poor thing was meowing like crazy to get out. Do not shop here
