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December 2023 by Jim H.
They share one guy who "knows" sync 4 with two other dealerships, so you have to schedule an appointment, then your vehicle sits and waits for your turn. Not good. My last visit to service was for the auto stop feature on my truck. The fix worked for 1/2 a day.Their service department needs to tighten up and hire more people who know their trade.
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December 2023 by M J.
I called 5 days in advance and made an appointment for an oil change and tire rotation. The representative on the phone said there were 8 - 9 and 10 am slots available. I selected 9 . Quickly received a text message confirming my appointment. In the day of the appointment I arrive 10 minutes early. The gentlemen informed me that it would be 3 hours before they could even take my car in to do the oil change . I ask why set appointment time if your not going to honor it. The rep informed me an appointment just puts you in the line it's first come first serve. Deceptive practice in my eyes. I have bought numerous vehicles from veterans. I won't be back
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November 2023 by Rein B.
Veterans Ford was a very pleasant visit for the service my Mustang needed The competition on US19 told me Sorry .... oil change not before December 4th!!!.At Veterans Ford. The next day. 10am in....11am out !!!Super service. Great people!!!
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September 2023 by Ed C.
Been taking my truck into Veterans Ford for over a year now trying to get a tire balancing issue fixed. After several balancing/rotations, I was told that since I have large tires, it's just how they ride. Then I was told after explaining that it's not how they ride, they came up with OHHH, it's the shocks, you need new shocks. This week, I found a big chunk of tire balance weights in the driveway that fell off the truck. They say I don't have proof that it came off my truck and it would be another $256.00 to rebalance. DO NOT GO TO VETERANS FORD
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September 2023 by Louis Straccioni
I needed some basic parts for maintenance and was lucky to have April help me. She was very friendly and knowledgeable. It's good to know there's a place in the area where people are reliable and focus on their customers!
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June 2023 by Tréon T.
I came here for service in my 2020 ford mustang and brand new aftermarket wheels and someone curbed them. Thankfully, they were able to sand them and paint them because I had the standard color & black alloy wheels. If you are a car enthusiast you know all the preexisting damage on your car and constantly look at it. If you genuinely care about the appearance of your vehicle do not take it here. If I would have never pointed this out to them I don't think they would have told me. Additionally, they make up reasons in order for you to spend more money. Zero courtesy for the consumer. They tried to get me for two new tires at $613.90. also a coolant flush $199, cabin filter $99 emissions service $202 and intake cleaner $189. My flaps were missing some clips and they didn't end up replacing all of them. My vehicle just broke 36,000 miles but my warranty ran out so they tried squeezing me for every dime. Legitimately my two front tires were getting close to replacement but no where near the tread bar. If I live in a colder climate then yes but living in Florida I can take it a little bit longer. I will not be taking my vehicle here ever again even if it was free.
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June 2023 by Thomas L.
I live on the East Coast of Florida. Wellington actually. I drove to Veterans Ford because of my POSITIVE interaction with Sean and his team. Sean made buying my F150 and trading my 2 cars in an absolute dream. Sean was extremely honest and upfront. The sales team he has assembled is excellent, very honest and truly a pleasure to deal with. I knew the numbers as I walked in the door. We voluntarily added GAP insurance and extended warranty. No pressure. No issues. Fantastic service and even purchased all weather mats right on the spot and they installed them for me! Will buy again from Veterans and Sean!
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May 2023 by William B.
I contacted them about a Ford Maverick XL back in Feb 2023, they finally got a new one in and messaged me to come check it out. I looked on they website and saw it was marked up by $10k, (almost 50%). When I asked them about it, they said it was 'negotiable'. HARD PASS, very shady business practice.
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December 2022 by Duane D.
I had a great experience with Veterans Ford, and specifically Sean Bergen, the new car sales manager. Sean worked with me for over 17 months to order in a Ford Bronco when it was the hottest vehicle around. Sean was always available and kept in touch with the details. Most importantly, he was always straight up with me about everything--even when the news wasn't good. The biggest thing I want from a car dealer is someone who is fair and honest. Thanks to Sean and Veterans Ford for a very positive dealership experience.
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October 2022 by Josephine D.
First off.... I'm an actual military veterans. These f*ckers are not affiliated with any veterans or veterans organizations. I purchased my car during the Covid shut down. I was in a desperate situation because my own vehicle had been totaled (not my fault) and the covering insurance dropped the ball and left me hanging for weeks. So I had literally a few hours to get another car. And because so many shops were closed, I was unable to get the car evaluated by my 3rd party mechanic. I put $5000 down on this vehicle from veterans Ford, financed it but the finance department tacked on an additional $3k+ after taxes. 2 years later I'm replacing the entire clutch which had completely rusted over!
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July 2022 by Jimmy D.
I bought a nice car from Veterans last year but the service they offer is terrible. I went to have a tire replaced because I purchased road hazard and the best warranty package they had. When I took my car in,, I told the service advisor, I had plugged the tire in the side wall and it needed to be replaced. I ubered home because they said it woukd take 5 hours. Had a family member drop me off to get my car several hours later and It was returned to me with a patch in the side wall and the existing plug I had put in it. So, had to argue with svc department before they admitted my tire should've been replaced. When I got my car back with the new didn't even have a valve stem cover.My cars a 2020 Explorer limited. It was there for 2 days for the tire and It has 2 recalls, one for safety. Noone even mentioned it.I wasted a ton of money buying the warranty and lost an entire day of work.Veterans ford service department is not worth your time and effort.The service departments disregard for its customers safety is inacceptable and the tremendous effort the GM and Sales Manager put into resolving my issue was met by a group of service people that simply do nor care. :-(They had me go to uhaul for a hitch scheduled by ford and then said I had to go after uhaul for damage caused to my car but the paperwork was under their name.There has been no attempt to compensate me properly.
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January 2022 by Javier Hernandez
My experience is very unpleasant after 5 hours and I had to return my vehicle on several occasions due to poor maintenance, the tires did not sprout and the oil filter was the used one with which I delivered my car after paying for the service that did not they gave me poor service if you want go to veteran for
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January 2021 by Gary Kullack
ok very busy but got answers on service...
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January 2020 by Jerry Estrada
Awesome and professional personal.
