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February 2024 by Eleven Eleven E.
I can't even begin to describe how horrific the pharmacy in this location is. Completely Absurdly rude and unprofessional. They treat you like you're a burden, and lie to you on phone, not to mention twice I unfortunately had to wait over 25 minutes to talk to someone, but the average waiting on phone is 15. It's absurd I am not sure how this pharmacy still runs, I have had similar issue with phone in other locations as well. Don't go there if you don't have to!
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February 2024 by Baylee Thornton
Such an unprofessional pharmacy. Can’t get them to pick up the phone and do not re fill prescriptions in a timely manner. Takes them days and it’s ridiculous.
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January 2024 by Daniel Loxley
The pharmacy here is truly top notch
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January 2024 by Deborah Pratts
Ignore you and the line. Not friendly at all and super slow.
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December 2023 by Lisa Fig
If I could give this store no stars, it would best describe the Pharmacy. The pharmacy staff is rude and unprofessional. They have no issues with hanging up on you. They place you on hold and sometimes never return to the phone. If they hate their job so much, they should move on. They have messed up my prescriptions more than a few times, so if it's happening to me that often, BEWARE, it's happening to a lot more people.I asked them to deliver my blood pressure meds, and they told me I would get them on Monday. Monday came and went; no meds. By Tuesday, when it still had not arrived, I was forced to go to the store to get a couple of pills to hold me over. I asked that they give me a new refill, and they told me that since it was out with FedEx, they could not do that, but not to worry; it would be there on Wednesday, according to the tracking number.Well, Wednesday came and went, so tonight I called, and a girl told me it was on its way. She sounded like she didn't want to help and acted like it was no big deal. I explained to her that this was a blood pressure meds, and I had already missed one on Monday night. They only gave me a couple of pills until my meds arrived, and I was concerned because it was already past 7 PM, and FedEx was still not here.Finally, when I asked for the tracking number, she said it so fast that I could not get it. I told her to try again, and this time, slow down, and she hung up on me. When I called back, I reached another person in the Pharmacy who said they had my meds there and I could pick them up. I told them the girl said FedEx was coming tonight to drop off the meds. He said no, they had my meds to go in the store and get them.When I tried to explain the entire situation about the girl who hung up on me and was rude, he spoke over me without concern. I went into the store to pick up my meds and asked that they transfer all my meds to Publix, and again, without a care or concern, not even a why, they said that Publix could call them and ask for them to be transferred.I don't just get meds there; I'm also a customer who shops in the retail part of the store.As I walked out of the store, I told the girl behind the retail counter in the retail part of the store that the Pharmacy was killing their retail business, and they were losing me as a customer and most likely have lost several already. She shook her head and said, "Yup, they sure are!"
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December 2023 by Jay Hooks
Lines can be long. Calling is usually a waste of time as you'll end up in the hold music/phone ring loop until the line just cuts off. No callback or queue option. The automated voice offers to mute the hold music if I press star... but it doesn't work... Even their robot can't do easy things for me.
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October 2023 by Skylar W.
I had a middle of the night emergency and this was the nearest 24-hour drugstore available! The night staff was friendly and helpful and I was able to find everything I needed quickly. The location was clean. I returned back later in the morning for something else, and the pharmacist answered my question right away.
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October 2023 by Nicole M.
Atrocious customer service in the pharmacy department. I called to ask a question and waited on hold for 25 minutes before someone answered and said "pharmacy, can you please hold?" While I wanted to say no, I didn't feel I had a choice so I said ok, they put me back on hold then the phone ra
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September 2023 by em
my prescription was sent here on september 20th and i received a voicemail saying they were out of stock at the moment, but should be getting more of it in a few days. i never received a call back so on september 28th i called for an update. the pharmacy said there was no record of my prescription and it must have been “accidentally deleted” by the pharmacy and they aren’t even getting more of my medication in stock soon. now i have to jump through hoops with my doctor & try to get my prescription sent somewhere else, after wasting 8 days waiting on this pharmacy. extremely frustrating and disappointing.
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September 2023 by Marc B
I don't use the pharmacy here. The reviews about the pharmacy will tell you all you need to know. The rest of the store is good. Parking at this particular store was poorly designed, but there's no changing that, so it is what it is.
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September 2023 by Marylynne Healy
To call the pharmacy for a quick question I was hung up on after 15 minutes in the first call. In the second one I gave up after 30 minutes! Thank goodness I didn't transfer my Rx to the Platt Street Walgreens!!!!
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July 2023 by Sam Mcartor
Pharmacy is extremely rude. Provides inconsistent answers, fills my colleagues prescription and then tells me they don’t have the same medication, nor can they give me an answer about when medications will be in stock.I called and voiced my frustration about this and they hung up on me mid conversation.
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July 2023 by P F
I went into the pharmacy to request my scripts to be delivered. I was having issues with requesting delivery service on their app. I was told by a pharmacy tech “no problem I will set it up as our app sucks.”I waited 4 days for a prescription. I called Saturday the 24th of June and was told I would receive it by FedEx on Monday the 26th. I just received the prescription today which is the 29th! I called the store daily and was told I would receive the medication that same day I called. Another script I was told was in route Monday the 26th was received the 28th. Only one script was delivered correctly. Keep in mind I was in touch with the pharmacy daily and given incorrect information each time. As well as being charged for the medication.I reached out to corporate twice once on June 30th and again on July 6th. Both times I was told I’d hear from them within 2 business days. They left a message for me yesterday a week - July 13th.In closing my transportation is limited and this is a matter of health. I hope In future I don’t have to go through this.PF
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July 2023 by Paul O.
I went into the pharmacy to request my scripts to be delivered. I was having issues with requesting delivery service on their app. I was told by a pharmacy tech "no problem I will set it up as our app sucks." I waited 4 days for a prescription. I called Saturday the 24th of June and was told I would receive it by FedEx on Monday the 26th. I just received the prescription today which is the 29th! I called the store daily and was told I would receive the medication that same day I called. Another script I was told was in route Monday the 26th was received the 28th. Only one script was delivered correctly. Keep in mind I was in touch with the pharmacy daily and given incorrect information each time. As well as being charged for the medication. I reached out to corporate twice once on June 30th and again on July 6th. Both times I was told I'd hear from them within 2 business days. They left a message for me yesterday a week - July 13th. In closing my transportation is limited and this is a matter of health. I hope In future I don't have to go through this. PF
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July 2023 by NS Robles
DONT SEND RXS HERE. The worst. Cannot reach pharmacy over phone. Really problematic with prescriptions and getting hold of them will take time and multiple calls bc they just put you on hold repeatedly until you’re tired and hang up. The WORST I regret getting my prescription sent here
