West Elm is a furniture and home decor store known for its friendly staff and helpful service. Customers often mention how accommodating and knowledgeable the staff are, especially when assisting with home design and delivery arrangements. Many appreciate the positive experience from the moment they walk in, feeling welcomed and supported by staff members like Lorraine, Jazz, and others. The store offers a variety of furniture and accessories that customers love, with some praising the quality and style of the items purchased. Delivery services, including white glove delivery, are generally well-coordinated, though occasional delays due to backorders can occur. Customers also find the store to be clean, well-maintained, and conveniently located, making shopping easier. However, some find the store a bit crowded or cramped, especially toward the back, and suggest that the ordering process could be modernized for efficiency. Overall, West Elm receives high praise for its helpful staff, good service, and attractive product selection.
Bought a couple of couches here they were expensive but very high-quality
May 2025
Recently bought a new build and Katherine was extremely accommodating with the difficulties of planning the multiple white glove deliveries. She was very knowledge as well and we are very grateful to have met her. Her and the staff have helped us so much. 10/10.
June 2024
Ordered a gorgeous statement light fixture on line. Delivery date keeps getting pushed back as parts are on backorder. Went into the store to see if they had a solution. Was told it was a popular piece and to wait it out. I get it, to wait, but why keep pushing the date back? Not the store's fault. Just frustrated.
