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December 2023 by Keith R.
wants $150 for a used Grand Marquis rim, a 15 year old car! Steer clear of these jokers.
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August 2023 by Heather J.
Don't trust them! They will sell you a defective rim and then refuse to make it right! Even go to the extent of accusing you of causing the defect! I am so disappointed, mad, and upset! My son is an 18 year old full time college student who paid almost $300 for this used rim and he now has to turn around and buy another rim thanks to Sam The Hub Cap Man. Gino was extremely rude and unprofessional and Sam the owner who prides himself of his 38 years of business wasn't any better when I asked for a return call from the manager. BEWARE! The customer is always wrong in their eyes! I wish I could give them negative five stars
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March 2023 by Twin 9.
I was referred by Gerber Collision in Wesley Chapel to him in regards of getting new rims/tires on my leased 2021 Bmw m440i. Initially I needed to replace my cracked rim, the replacement of two tires and to fixed the back driver rim.I didn't want to go through insurance so I signed up for the 100 day same as cash program for 1700. I repeated over and over again that this is a leased BMW everything needs to be new oem parts when its returned. I was told that wouldn't be a problem so i dropped the car off. A few hours laters I got a call from Sam saying the bent rim cant be fixed and that I need a new rim. He told me the new rim would be another $700. I told him at this point I would go through insurance because its now becoming expensive.My Allstate agent spoke with Sam and they did a virtual walk through of the car. Sam sent the agent the invoice which allstate paid. The tires came in fine but the two rims that I ordered took a while. They both were supposed to be jet black m performance rims. The rim from nyc came in first then the one from cali came in a few days later. Sam called me and told me that I can come pick up the car shortly. I paid for the uber and halfway through the ride he calls me to says the shop sent the wrong rim and its machine grey instead of jetblack. I told him well I need him to send it back asap and to get the right rim. Sam started talking about how he can get to them to color correct this but he will need more time. I explained that he has already had my car for a week. I then explained again that the car is leased it has to be the same exact rim as I purchased the vehicle. He told me well the part number is the same but to let him fix it. Against my better judgement I did and it was the worst mistake ever. I picked my car up a few days later and he even tried to keep my old rims. Why would I give you my rim when I just paid for one? I told him that If im paying full price for new rims, he's not keeping them. After a few mins he gave me the rim. I took the car to bmw for the alignment right after I left sam shop. The bmw dealer called back after doing their inspection and ask who did the rim job to your car? The tech proceeded to tell me they are recommending the wheels be replaced as they ARE USED RIMS. I explained it must be a mistake as they are supposed to be new. The tech reassured me those rims are far from new and told me about the craftsmanship on the rims. BMW sent me the video of the rims and you can see where they repaired/welded the rim, didn't paint it correctly one of the poorest jobs I ever saw. Why would a brand new rim that was just put on have work done to it if it was REALLY NEW! immediately called sam to ask him why did he sell me used /refurb wheels and he says i never told you they were new. He then catches an attitude when I told him we paid for new rims, I expect new rims. I gave him the part number for the rims and never told my insurance agent or me that im putting used rims on a $70000 car. What's worse is that I have a quote from BMW with the rim cost for a 2 brand new rims which for $1500 where he charged me the same amount for USED/REFURBISHED RIMS. Explain to me why would i pay for used when I can get the oem new part for the same price at BMW. He was caught charging new rim pricing on used/refurb rims and got mad. He told me this is all my fault because I pushed the issue!! Sir understand you told and sent a licensed insurance agent invoice quoting new rim prices only to provided a used/refurbished rim. He then starts telling me I'm not talking to you, have the insurance agent call me. Sam was rude, unprofessional, dishonest and I don't recommend. In order to get my money back, I had to have BMW take my car off the lift, drive the car back to his shop to let him take off the rims because he told me he wasn't going to driving to bmw. I had to get the crack rims put back on and have it towed back. You don't run a business by being dishonest by invoicing for new bmw rim prices only to slap on used/refurb rims then get ma
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November 2021 by Renee U.
Honest and hardworking folks.I went there it to get my rim looked at, he quickly reviewed and was incredibly knowledgeable... he was able to tell that the rim was previously fixed within 2-3 mins and made suggestions that wasn't just focus on taking anyone's money but what was best. I really appreciate his candidness and honesty. Highly recommend this place for any rim work needed.
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December 2013 by Eric C
Had nuts for my tires that even Napa didn't have
