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January 2024 by Mrs A.
I took in a pair of wedges with visible need of the soles needing to be replaced. I also opted for the additional fee to have the shoes cleaned. 2 week later I returned to pick up the shoes and noticed they were not cleaned. I asked if they considered that clean? The young man advised they did not notice I paid for the cleaning and to return the next day and they would have them ready and cleaned for me. I return the next day, the wedges are ok but not to my satisfaction, at this point I can do a better job. I get home to notice the new sole which is coming off of the old sole was not properly glued. I called and asked for a refund, of course the cobbler asked me to come back in for him to redo the job. My time is very valuable and I can not continue to go back to a place to walk them through every step of their job. Lesson learned... I will not be returning but if you do I suggest you check the work prior to leaving the shop.
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October 2023 by L J Moore
My first pair of orthotics with Vasily lasted for 5 years! I wore them nearly every day. They were outstanding! Just picked up a new set for my shoes. I can't recommend the skill, customer service and the experience highly enough.
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September 2023 by Courtenay O.
When you walk up to this store, it doesn't look like much. But inside are the nicest people with a great selection of comfortable shoes. In the back is the shoe repair area with men who can restore shoes as if they are shoe magicians. I came here many times in my 35 years of teaching to have my dress shoes resoled. They were all done well, and I got many years use out of each repaired pair. It was only when they were scuffed or marked so badly that I had to get rid of them. The soles were the last to go. I was back Thursday (9/28/23) to inquire about the cost of new soles for Husband's dress shoes. The soles broke away from the shoes due to rot. It would be a $100 for new soles or $25 to glue them back together with no guarantee that the soles would stick for a long time. Husband hates dressing up and these shoes are over 30 years old. After our next dress up event, we'll go shopping for new dress shoes. We might find them here! I did see a great pair of Florsheim for him for $80! For now, they are getting soles glued on.
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September 2023 by Rex Hylton
I have been using Faklis for at least 15 years now. Florida is very hard on shoes and they do an outstanding job of extending the lifespan of the ones that break regularly. We are incredibly fortunate to have a resource such as theirs in our small village.Long may they continue.
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May 2023 by Sally B.
I had a piece of leather from a purse strap, to put a snap on to make a bracelet. No one in the store was competent. There was no one there who could even find 2 pieces of the snap to match each other. They looked forever in little boxes to find a match. That took about half an hour. Then they took another long time to put the snap on. But it was backwards and it was not fixable, so totally ruined the bracelet and it was a gift. I have put snaps on... its a simple process! I will never go back there and do not recommend anyone taking anything there.
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March 2023 by Nadine M.
I needed a small service on an expensive crossbody bag and their technicians took care of it on the spot for me. They were very attentive, courteous, and capable, and they are right here in Tarpon Springs Faklis Department Store for those of us who live here or nearby. I highly recommend them.NM
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December 2022 by Cosmo Donato
There do the correct job... and have excellent people who work there and with yoy
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December 2022 by Anna R.
Ok. I realize I messed up my heel by buying what I thought was a great deal in shoes. Well sometimes I'm just too poor to be cheap and these last sneakers purchased proved that point to a tee! So knowing I want good walking shoes that won't aggravate my heels, I figure Clark wallabies, which I hated when I was a kid, but remember they were comfortable walking shoes as a student in Germany. However, the reviews I read on Wallabies stated they were no longer like the old ones made 20 years ago. Well my feet remember them from 53 years ago. I guess I can cross them off my list. Maybe better to get fitted for a proper walking shoe. Where better to get fitted for a shoe than Faklis? Happened to be in the area and decided to check out Faklis for a walking shoe or sneaker. Vasily was so ever helpful. He had me walk so he could check my gait and guided me into a wonderful pair of Brooks that also happened to be on sale. The heel giving me trouble felt nirvana immediately from the support the shoe offered. Also I found out I was purchasing the wrong size shoe. Haven't had a proper shoe fitting in ages. Not only were the shoes a good deal but I also got an education on how my feet needed certain support in specific areas. I hope I get back to the area & when I do I want to get a full orthopedic evaluation. Cheap is not the way to go when you want your feet to last another 53 years. Faklis is definitely worth a visit for comfortable socks and proper fitting shoes. I highly recommend Faklis. And thank you Vasily for providing me with a proper fitting and comfortable shoe!
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August 2022 by Teresa Lappert
Stopped in for a repair and came out with a new pair of shoes for my hubby. Staff was so awesome and very knowledgeable on the right running shoe for him. Recommend this place for any shoe and other foot or repairs to leather items
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July 2022 by Peewee S.
Very nice people, very helpful and welcoming. Treated me like a rockstar even though I didn't make a big purchase. Lots of items that I didn't expect from a shoe repair shop. Also carry's very large mens' sizes
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June 2022 by Beverly Mandalou
I needed Orthotics and now they can be made at FAKLIS store and be ready quickly.Also bought new shoes and store has great selection.My new shoes and Orthotics are giving relief in foot pain service A+Thank your for your service and expertise in shoesThank you too Mike
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February 2022 by Dulce Mola
Awful, had a expensive pair of shoes that the heels were scraped and was told he could repair but would not be perfect. I was ok with that until it took him longer to get them back and they looked like the only thing he did was put paint on them . I would of rather been told that he would not be able to repair them . Plus they changed me for the awful job. Never again.
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January 2022 by S
Took my daughters college backpack in to get the zipper pull out back on. No teeth on the zipper were broken the pull just came off. I specifically showed the lady this when I dropped it off. Was given a quote of $10 on the phone and it ended up costing over $26. When I picked up the backpack the teethed were cut to put the pull back on I was clearly upset and pointed it out. They sewed it so that the pull would not just come right off again. When I called to complain about the substandard work I was told that the owner would call me back and she was sure he would refund me for the trouble. When the owner called back he was not very pleasant and literally told me he did not fix it himself so does not know what it was like. He was not apologetic and said this is how they fix these things. I could’ve cut the teeth myself and done what they did in 10 minutes. Very displeased with the lack of craftsmanship as well as the extreme lack of customer service on the owners part. This was my first time using this company and last. I really wanted to do business with a local Greek business and am really disappointed that I did so. They ruined an expensive college backpack. Highly disgusted with the entire place at this time. Especially since the owner did nothing to try and rectify the situation. Bad business
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January 2022 by Lifeincolorsbylaurene
Awesome job my boots are new? they dis asthonishing job!
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November 2021 by John Katechis
Picked up a pair of shoes for work today, great shop, and great customer service!!
