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February 2024 by Margaret V.
STAY AWAY HORRIBLE! horrible employees and products. I went in this store and felt horrible for these animals, all were neglected looking and the store itself needs to be shut down with dust on every item in there not to mention worms in items to purchase. Purchased a fish while the guy who got the fish was very non caring and rough(grabbed three and almost flung on the floor) when i asked for only one and said i didn't want to choose. long story short one day later the fish is floating up sideways and seems like it has a internal parasite sadly. my water is perfect i test it my fish i had prior was doing very well until a little after adding the fish from fosters. went back another day and the two girls that were there walked away after each fish they got for me and would only come back to give me a rude/smart remark that made me highly upset in addition after me waiting five minutes before walking to the counter to ask for another when i told them i was getting a couple. one younger girl saw me waiting nicely behind her to ask for help and walked away behind the counter to avoid me so i asked the owner who himself was extremely rude and made me extremely uncomfortable and he had a attitude that i wanted a fish. the onwer and other young girl watched and literally made me buy a rock that i said i was not interested in buying as it was full of hair human and dog hair along with worms all in the box and on the rocks. i wouldn't even bring the rock in my house. then to have the owner make me feel bad and again extremely uncomfortable giving me faces and smart remarks while cutting me off multiple times because i did not like a fish decoration that looked like a 5 years old girl would have not to mention it was $50 and was not big and i found the same online for half the price, on top of that it was the same decoration that i saw there 3 years ago! the owner states their prices are very competitive yet the same exact brand online and other stores are HALF THE PRICE! it's your job! why work at a pet store if you never and do not want to do your job correct. this store seriously needs to be shut down. what makes me even more upset is when i left they all told me including the owner that they will die that same night. gave me wrong information on acclimating and also told me to starve my fish. also overcharged me $5 on one fish $10 on another and $5 on another fish and the rock was $6.99 got charged $19.99 HORRIBLE HORRIBLE HORRIBLE
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December 2023 by first name last name
Bought a lovely bird from them . Best friends now . He’s lovely
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September 2023 by Crystal Konja
The staff is nice and has lots of info on the fish whatever questions u have they can usually answer. also every time I go they have something different and so many selections. I've gotten most of my fish from here my most recent is my elephant nose fish and I love it!
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September 2023 by K T
BUYERS BEWARE!!! Bought new fish from this store on a Saturday. Monday night the entire tank is infested with ich!! Our 8 year old parrot fish is now dying due to being infested with ich from the infected fish sold from this store. I heard horror stories from old employees and should have listened. Buy elsewhere!!!!!! You will regret it
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September 2023 by Sarah Simmons
Staff was friendly and available for help even while cleaning down and getting ready ready for storm Idalia. We left with a sweet little mouse and starter cage with food. Very pleased with cleanliness and help.
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August 2023 by Buck B.
I used to really like this store, and seeing all the exotic fish and birds. But now, I can really see the issues here. The store employees are all very nice, but it seems like the animals, especially the fish, aren't really cared for. And a lot of the fish always seem sickly. We've seen dead fish, sick fish, fish with chunks taken out of them, and more. And a lot of the fish we've gotten from here have died within a week or 2 of getting them, even though they seemed perfectly healthy. And right by the entrance, when I went in to buy crickets, i saw several ball pythons in one fairly small tank, which is a no-no in Herpetoculture. And one of those pythons was a Spider Morph ball python, which, if you don't know, tend to have severe mental issues such as wobbles. I would recommend going to the location further north, since that one is much more professional. and takes great care of their animals, or just avoiding Foster's entirely.
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August 2023 by Angelina Bigi
Edit- so would like to add i bought a reptile on July16th. July 22 he refused food. July 24 he had diarrhea, so i reached out to the management and was hung up on. July 25 he passed, i again reached out to store management and was hung up on. I have an active BBB claim and an active dispute. The business has not replied to either claim.if you want an animal that’s going to die within a week or two of you owning it this is the place for you!! if you like seeing animals neglected, in cages covered in filth and jammed packed full of sickly animals, again this is the place for you!! this is probably the nastiest pet store i’ve ever been to, from care of animals to Gary the guys “managing” it. Tyson was amazing and very very knowledgeable, it’s a shame he left. Other than him, there’s literally nothing good about this place.
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July 2023 by Steven Roberts
Hats off to Keith who sold me Synodontis Catfish. They are thriving in my aquarium. Very knowledgeable in the fish and very helpful. He took the time to help choose which fish would do well together. Thanks again Keith. A very positive experience at this business and a very friendly staff.
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July 2023 by Angelina B.
if you want an animal that's going to die within a week or two of you owning it this is the place for you!! if you like seeing animals neglected, in cages covered in filth and jammed packed full of sickly animals, again this is the place for you!! this is probably the nastiest pet store i've ever been to, from care of animals to Gary the guys "managing" it. Tyson was amazing and very very knowledgeable, it's a shame he left. Other than him, there's literally nothing good about this place.
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June 2023 by Courtney
Very knowledgeable, especially in the fish department. Stop in just to see the fish set up they have. They have lots of birds and other kinds of little critters. It's nice to go there when you need more help than a petco/smart can give.
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May 2023 by Logan Miller
Keith is very knowledgeable about fish and won't try to sell you something that doesn't make any sense. I've been buying fresh/saltwater fish here for 3 years with a good survival rate, and they're a little cheaper than the bigger fish stores.
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May 2023 by Walter I.
Excellent care of the animals they sell. Highly recommend to anyone looking for anything exotic in the area.
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April 2023 by scott smith
There was a wide variety of pets available here. Many different types of bird, reptiles, small mammals, spiders and a huge selection of fish. Everyone working here was helpful and I found just the right piece of driftwood for my aquarium.
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April 2023 by Andrew Micklos
Always helpful great advice getting my daughters new gecko. Love it good prices
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March 2023 by lisa daviera
We bought a Quaker Parrot named Stormy and she is absolutely beautiful and super sweet. All they said she would be. If you are looking an exotic animals or supplies, check them out! Very knowledgeable!