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April 2023 by Penny McLaughlin
I have had a storage unit for almost 3 years because of COVID and from Canada and now finally was able to come to Florida to get my belongings. I found the male owner very unfriendly and to my amazement I had to pay for a full month of April after emptying it on the 7th of April - no prorating here and no refund - never had to experience this with any other company. The previous owners did not charge for a full month if only used the unit a few days. Would not recommend this location for storage.
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April 2023 by Kim Ohana
Customer service talks to you in a tiny voice and speaks down to you. Storage is advertised at one price, when you get there is 40$+ more. The location is difficult to access.Edit to the reply: It's sad that you made up an illness to cover up an employees pathetic behavior. There was no employee with lyrangitis I had another friend call recently and spoke to the same individual. They got the same condescending tour and price change. Your price did change NOT due to taxes or insurance. What's on the web is not what you pay out the door.
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February 2023 by Monique le
Would give 5 stars but no outlets to plug in a light. Need to use battery operated lanterns to see inside storage unit at night. Also, no access after 9pm. If you get there by 9pm and get in, you can stay for a bit if you let them know in the office.
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December 2022 by Jason McCabe
Charles and Gee were absolutely fantastic. They are friendly, knowledgeable, and really care about their customers. Couldn’t be happier with them and United Storage!!!
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September 2022 by Robert Shelnutt
Charles and Gee are an incredible couple and run a very sharp operation. They have a genuine care for your experience and the property. The facility is extremely clean, the AC is cold, and the security is on point. My wife and I have stored items at different places over the years, and I only wish that we had met Charles and Gee sooner! Even if you don’t rent a UHaul or store anything here, do yourself a favor and go say hello to Charles and Gee!
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September 2022 by Shawn Vonn
Outstanding service and friendly staff. Very helpful in a hard time of need. My buddy passed away and I needed to empty his house fast. They were able to accommodate my complicated needs with flying colors. I highly recommend Charles & Gee's U-Haul facility!
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August 2022 by Thomas Galbo
Management are really great people. Warning!!!!! The facility on the other hand is bad. Our unit flooded and they would not even let us run a fan to dry our stuff out. Several units on the north side have been flooded out by roof leak. Ac does not work and for over 2 months there HAS not been ANY temp controll 50 percent of our 10 by 20 unit os covered in mold!!!!!! POOR CUSTOMER FSERVICE
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July 2022 by Florencia Tarque
Charles and Gee were awesome! 10/10 customer service
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April 2022 by Michael Harrison
Gee and Charles could write the book on excellent customer service. If their location works for you and you want to be treated right, go to them. Even if you can find a place that might save you a few $$, go to them anyway.....you won't regret it.
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February 2022 by Tina B
Gee and Charles very nice and out going they are very nice people and care about your concerns. They are the kind of people you want to do your business with,they have a sense of humor and they make you feel comfortable renting a storage unit it was very positive whenever I was around them and very professional thank you gee and Charles being such nice people and not fake like other places I'll miss you guys I will definitely tell anybody looking for a storage unit to go see gee and Charles nicest people ever
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December 2021 by Thomas S. Lis-Parker
Gee and Charles are two of the nicest people you will ever meet! The didn’t have a storage unit big enough to meet my needs so they referred me out to another company. I needed a certain size U-Haul for a specific timeframe. They went out of their way to put me in touch with a central U-Haul representative to find a local company to accommodate my special circumstances. I received a confirmation email from the central representative that had the incorrect details of what I needed. I called Gee and she took care of me right away. She made sure I got the correct reservation and details. Please support this company for all your storage and moving needs. You will not be disappointed. The absolute best customer service I have ever had! Thank you Gee and Charles! You made this a very relaxed experience for me.
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October 2021 by Carolyn Payton
We stopped in on 9/25/21 to see if a unit was available for our jet ski. Even though the size unit we needed was not available, we wanted to share that the couple working there was very friendly and did everything they could to see if anything they had would work for us. Good service is worth a good review even when you are not able to do business. Highly recommend!
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October 2021 by Shiney VonHoodlehauser
Outstanding service and friendly staff. Very helpful in a hard time of need. My buddy passed away and I needed to empty his house fast. They were able to accommodate my complicated needs with flying colors. I highly recommend Charles & Gee's U-Haul facility!
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October 2021 by Bryon Overton
Love these guys they are very helpful.
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May 2021 by Bennett Krause
My wife and I would like to share our experience with Charles and Gee the managers of this storage complex. It’s pretty simple, they are absolutely awesome people and very helpful through every step of the process. Such a kind and caring people. The storage area is exactly what we were looking for and cannot be any happier than we are. Centrally located and a fair value per month. But having said that the real reason we are so happy was because of Gee and Charles, just awesome people
