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August 2023 by Deslyn Long
We were referred here by our signage guy, said they will get us the plexiglass we need for our business. We went in and shocked when Gina told us it will cost $385.20 for a 72”x13” plexiglass with 4 small holes. Since we were in a crunch we paid, she said it would be ready two days later. We missed their closing time that Friday, and said we’ll give them the weekend too. Got there for pick up on Monday, and Gina informed us that it’s not ready, we asked for an estimated time, since our signage guy does need a date he is supposed to complete our work. She got an attitude and proceed to tell us that “it’s not like you have a grocery store or something “. I felt insulted, as if the fact that we were paying more than 3x the price for the work wasn’t insulting enough. Yes this job was a $65 job at most. We were over charged by Gina, and treated like trash for simply asking for an estimated time, now that the pickup time was now gone. This is poor customer service, and not to mention theft. We asked for a refund, and hope to see every penny back in our account soon. We will never recommend Tri-City Glass to any of our customers or friends.
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August 2023 by Alice Carboni
Mirrored headboard damaged while moving. Took it in they will order replacement and put it in the frame fore. Problem solved. Staff friendly and knowledgeable of the need for it to match as it is one of a set
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July 2023 by Paul Drew
Worst service ever had a glass to be cut they called me back 3 weeks later and said that they couldn’t do it when the lady said they could not timely manner
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March 2023 by Simo Hamdouch
Professional and delivers in a timely manner ?
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October 2022 by Letty Norton
They don't come on there appointment They make thy don't even call you if they couldn't make it . I waited and they didn't come to measure my table...that's why I give them 0ne star...it's already paid too.. this is the second week if they don't come Wednesday that's it..I have to cancel the whole thing..
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September 2022 by Thomas S.
I got was Tri-City glass in May to replace the balance rods on my windows in my house they came out to do the job after ordering the rods the rods or the wrong ones so they ordered a second set again they came out and the rods were the wrong ones this was not the fault of the glass company but the supplier did not do a very good job and getting them The rods they needed therefore they ordered a third time by now they were losing money on the job the supplier would not take back the old rods and give them a credit for tri city glass may good on their contract to do my windows they did an excellent job they did not leave me hanging they contacted me letting me know by phone everything that was going on and when they came out they were on time the employees were very good at their job and courteous most companies would have took in your money and not finish the job that is very common that is not the way Tri-City glass operates they went out of their way to get the parts we needed no matter how long it took and they did the job that they contracted to do even though it was at a loss to them my heart goes off to them there are not very many companies out there that will honor what they promise and tell you they will do this is one of those companies you can trust and if I ever had a problem again I would certainly look them up knowing that they will not just take my money and run nor will they ignore my phone calls they keep you in the loop the entire time and they finish the job they promised to do five stars does not go enough they went above and beyond what companies do nowadays nowadays people do a partial job and if they run into problems they leave you hanging if you want a real company and a job done properly I suggest you get with Tri-City glass for any of your needs involving your windows I was amazed that this company honored the contract and went out of their way to make sure they got their job done even though they lost money on the job that does not happen nowadays again five stars does not say enough for the service that you get from this company it is well above excellent I tried other companies and everybody told me I live too far away even if I paid them extra for gas that is not the way I was treated by Tri-City glass So think about these things when you have window problems you need someone that can help you and someone that will not leave you stranded that is Tri-City glass excellent service very responsible and very reliable thank you again
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August 2022 by Catherine Bazner
Very knowledgeable and helpful. Competent and pleasant, family owned business
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August 2022 by C L
Always professional. Great quality for the price.
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April 2022 by Brian Gibson
Left my phone number and name for an estimate at my home. I was never contacted for over a month
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February 2022 by Beth Pritchard
I brought a glass table top to the store to cut down and had the top back in 2 days cut to perfect size. Very friendly customer service
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November 2021 by Harry P.
Jessie was very responsive needed a piece of glass cut and within a few hours I had it.
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May 2021 by Sharidy Johnson
I called at least 15 window places before referred to Jesse’s. Who knew the art of glass cutting was slowly dying. But not at Jesse’s :). Thanks so much for cutting and installing our 5th window glass in record time and giving us a fair price. If we need anything in the future - the drive from Fruitland Park to Tavares will be well worth it. Many thanks, The Burke’s
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May 2021 by Daniel Gildersleeve
Very helpful but the first piece of glass was cut short. The second piece of glass was cut correctly but had some kind of film or glue on it that will not come off. Didn't know it was something that could not be removed until it was installed and then tried to clean it. Glass cleaner, alcohol, nor acetone will remove it.
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May 2021 by Greg
They couldn't help with my special project, but were able to direct me to who could. They have been a help before on other projects. Great place.
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December 2020 by JOHN
These people are the "Real Deal".Counter person listened to my needs. Wrote a quick work order and delivered the finished product the following day.It may have been a simple glass insert for a sofa table but it was important to my wife. The replacement had a very nice "Flat Polish" on the edges and it was a perfect fit.Thank you for the quick turnaround. The finished product was exactly what I wanted.
