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March 2024 by Stacey K.
New server, no problem, except she didn't know English super well so we had to repeat the order 4 times, and one drink was still wrong. She didn't smile, at all, she stared blankly at us and then the younger guy helped her. Coffee was good, Churro latte was correct, that was positive.You can tell the evening shift before didn't clean well, or at all. Had to use the restroom, huge tp roll was on top of the dispenser.. I mean if you can put it on top, you could probably grab the key and refill the inside.The floors, handles, and doors were filthy, like really filthy, I used more tp to open the door in the restroom. The level of cleanliness here is not good at least from our customer perspective, hopefully it's better behind the counter. This was 930am, it really looked like it wasn't clean from yesterday, or a few days.The manager needs to do a better job ensuring the workers are performing their duties. A clean presentation would have given us more confidence to come back. The positive is that there's room for improvement. I hope they do so this location survives.
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March 2024 by Luna Est.
Customer service is awful, every time I go some machine is not working employees are rude and food is average, not going there anymore
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February 2024 by Steven Magurany
Says open till 7pm. Got there at 6:20...door locked. Lady finally unlocks door...says...I won't make any more coffee today!Stay away from here!!
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February 2024 by Luke H
Worst customer service I've experienced at a dunkin. I told the person to hold on while someone was looking at the menu and the person continued to ask what I wanted 3 times in about 5 seconds. After the 3rd item was ordered the person said that completes your order pull ahead. Wasn't finished ordering though.
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January 2024 by Annie Amador
Just don’t waste your time or money there.During our family trip from the keys to Miami, we decided to make a quick stop. Unfortunately, our experience was not pleasant. Our order was incomplete. The bag we received was dirty. The coffee tasted burnt, overall just bad customer service. After we placed our order, I decided to check the reviews of the restaurant and saw the negative feedback dating back six months. It's surprising that this place is still in operation, especially considering that their phone number is disconnected.
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November 2023 by Daniel Germain
I don’t know if our server was having a bad day or what, but she was miserable, even when we gave her a big tip. The donut I had was dry and the coffee was not good (tasted burnt) but not so sure if that is because we are so close to Cuba and that is the style. The lights didn’t work in the total and the store was dirty, I don’t recommend.
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October 2023 by Lauren Holt
Rude service, tons of attitude. They automatically give you a large if you don’t specify size.
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October 2023 by Ralph Pratt
Only one person to serve all customers inside and drive through.
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September 2023 by Stephanie Mejias
They closed before 6pm when online and store signage states they close at 7pm.
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September 2023 by Jacob Kahn
Best Dunkin' in the Florida Keys. ? Clean and fast. ?♂️?✈️
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September 2023 by Roxann McCoy
Love my hot DD coffee every
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September 2023 by Matthew Wigand
Always closes early. If your hours are different than posted, change them online.
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August 2023 by Méli G
Quel service désagréable ! Nous sommes reçus comme des moins que rien. Il ne faut pas travailler dans la relation client si on n'aime pas les gens !!
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August 2023 by Robert Johnson
Avoid this DD. The lady at the counter was rude, limited donut selection, and they had a child in a diaper sitting on the food prep counter as they prepared the food.
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August 2023 by Muntaser Zaheer
Supposedly closes at 7 PM. We arrived at 6:40 and it was closed already. This is just basic bad business
