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August 2025 by sylvia Maysonet
The best service I ever had in a us post office in homestead Pembroke Pines they seem to be miserable and they are rude but , in Tavernier TERESA made our day with her beautiful vibe! I had appointment for my daughters passport. If you need something and you are close use this one!
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April 2025 by Charles Thibos
If I could give it less than one star I would gladly one employee pretending to work 15 people in line and she tells everybody she has passport appointments and can't let you mail your letter for 20 minutes. A perfect example why the post office should be privatized
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February 2025 by Robert Bloome
When I stay in Islamorada for the winter, I always go to the Tavenier United States post office to have my priority mail sent. they are always so polite. Captain Bob highly recommends the post office in Tavineer Florida.
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January 2025 by hellwitch 666
If I could give 0 stars, I would! Terrible service, one very rude staff member! Seriously, USPS may need to re-evaluate who works at this location. Rates keep going up, but quality of service DOESN'T! AVOID!
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September 2024 by Joe Silcox
They must turn the phone ringer off
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May 2024 by Jade V
I ordered a package that sadly UPSP had to deliver, first of all I don’t know why my package ended up in this facility but it did. UPSP drove past where I lived and shipped my package off to this facility and now my package is stuck processing over there, I don’t know what they are doing my package been it’s like they are keeping it for two years like what are you guys doing just sitting there it seems clearly. Man if you guys don’t give me my package it’s way past the expected delivery date, SHIP MY PACKAGE TO MY ADDRESS LIKE…
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March 2024 by Kevin Bernhardt
Scheduled a passport appointment, came to the location, and said they would not process my application. Not sure how else to get a new passport.... they won't take walk in appointments during their scheduled times either. Terrible service.
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February 2024 by Faye Simmons
I stopped by this morning to make an appointment for a passport. The older lady with a long grey pony tail was the rudest individual I have come across. Is she there to work or not? I don’t typically leave reviews but she was the definition of nasty with a large dose of terrible customer service. Hope she has a blessed day.
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October 2023 by Kacie Kaile
We got here at 1 for a 1:15 appointment. First they told us they don't do passport renewal when there is literally a sign that says passport renewal area. She said we can wait and see what the other lady can do for us. So we waited. At 1:25, another customer wants to know when will she be attended to, she had an appointment at 1 pm. The person at the desk says the other lady is on her lunch break and won't be done for another 10 mins or so. The customer said she is also on her lunch break and has been here waiting for her appointment, which is now 30 mins past. Now she will be late to work with no lunch herself. We are also still waiting. This is absolutely unprofessional service. The post office is closed for passport service from 12-1, that's when you should probably take your lunch break lady. We are all still standing here waiting for our appointments while she's back there stuffing her face.Update: her name is Teresa and she is an absolute unprofessional mess who came out from her hole and was extremely rude to the girl in front of us. I had to walk out could not bare to hear her disgusting rude voice talk to the other customer like that.#fireTeresa
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September 2023 by Olga Lopez
He reported a worker who, knowing how to speak Spanish, did not want to help serve a customer so her behavior is a little racist. She is Brazilian and is the manager of the store. It is a shame that people like me have to depend on people like her. and I hope ? that no one sees themselves at that unpleasant moment, that's why I repudiate her
Thank you
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June 2023 by Daniel P
Very rude and unprofessional staff.
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May 2023 by Pat
Teresa is so RUDE and condescending! How is she able to get away with acting so unprofessional and treating people so poorly? If you're coming to get a passport, prepare yourself to be bullied by Teresa. It just absolutely ruins your whole day having to deal with her
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March 2023 by Joe Ojea
The phone rings continuously, then goes to a busy signal. Can’t reach personnel to resolve a serious issue
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February 2023 by Alexandra G.
Don't except to get through to someone via their phones. They just don't pick up. I've lived in the keys my whole life and this post office has never been great. Canceled my passport renewal appointment (takes 5 mins to do) because they were short staffed.. meanwhile, she did someone's renewal right in front of me and then said "I wasn't even supposed to do hers". The lady is pretty rude and never much of any help (like I said, I've been going here my whole life)
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November 2022 by Florida keys and Chef Rafy
Big office never have a line you're in and out real quick and stuff very funny you can do your passport there they got mailbox I like this post office
