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September 2024 by Amber T.
The service was friendly, quick and efficient. The prices seem reasonable.
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August 2024 by Camica “MzMeeMee” Dickerson
My grandson recently purchased a phone from your store and was extremely disappointed with the experience. Upon returning home, he discovered that the phone would not charge. My daughter subsequently took him back to the store to seek a resolution. Unfortunately, the employee they encountered was unhelpful and displayed a poor attitude. Given this experience, I will be advising everyone I know to avoid making purchases from your establishment.
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July 2024 by Humberto Gonzalez
I really appreciate the young men who gave me the absolute pleasure to write this review, with any hesitation he immediately understood my need and provided the service and instant it was delivered.
Thank you so much
Humberto
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July 2024 by robert alexander
Called Cellfix on Saturday asking if they could fix a crack on my Apple Watch.
Ryan said they could and they had the replacement part and if would cost $247. My watch was fully functional and I just didn’t like the way it looked with the crack in the glass.
He said they should be able to fix it today or the latest Sunday.
He took my number and said he will call when it’s done.
No one called on Saturday or Sunday so I tried to call the store but the number was not being answered.
I drove by the store and the sign said it was open but the door was closed.
I went by again later in the day and no one there.
I called numerous times but no voicemail and phone just rang.
Monday I called many times and and no one
Picked up. I drove by at 4:00 and the store was open. I talked to Marie and she said they tried to fix it but realized once they took off the old display they had the wrong part and they tried to get it to work but it was the wrong part. She said the new part would be in Wednesday and I could pick it up later in the day.
Called again and no answer so I drove to the store and Marie said it should be available later in the day.
No one called me with a status so I drove by Thursday and was told the Manager would be bringing it back from the shop.
I called on Friday and asked for a status and was told the part hadn’t come in even though I was told it was there on Wednesday.
At this point I knew this place had no clue what they were doing so I requested a refund and a return of my working watch with a crack in the display.
My refund was issued and they handed me back my watch all wrapped up in paper and rubber bands.
I unwrapped my watch to wear it and the display was blank and many new scratches were around to screen. The watch would not power up and Marie called the Manager who said it just needed to be charged. So Marie put it in the charger and said come back later.
An hour later I came back and the display was still blank. She said they did try to fix it with the wrong part and the original was now damaged. They did put the original display
back on and didn’t test to see if it worked or did and hoped I would not open up the packaging in the store. I asked her what can be done to resolve this and she said they weren’t responsible. She told me it was store policy to only refund the amount charged and they can do nothing to resolve the fact that it worked when I dropped it off and now it won’t even work.
I requested the store manager phone number and she refused to give it to me. I asked for some resolution or compensation and she refused.
I let them know this was unacceptable and I would pursue it further. I left my name and number and asked for the Manager or owner to call me. Also all the information came directly from the Manager because she had to call him repeatedly to get any kind of status.
I also looked up on the Better Business Bureau and reviews reflected very similar experiences as mind.
I’ve yet to receive a phone call from the Manager and there is no customer service number.
Clearly they damaged my original display while trying to replace it with the wrong part.
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June 2024 by Steven
Had my wife's phone repaired here and it stopped working before we left the parking lot. No biggie they replaced it again, this time with a loose screen that would click when pressed in a certain spot we didn't notice till after we left. After about a week that screen went out too and this time they refused to replace it. They tried to claim it was dropped, the case was too tight, it was mishandled, basically blamed my wife. Seems they use some pretty cheap/defective parts, but I guess that's to be expected these days. That's my experience, do what you want with that info.
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May 2024 by Jennifer Quinones
My card information was stolen and used in this location.
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May 2024 by dayee zanee
Bad service, scammers.
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May 2024 by Wilson Gutierrez-Estela
If you need your phone computer, tablet or your switch fixed. This is the place to go.
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April 2024 by Darren
Very fast, works brand new Francisco was very helpful !
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April 2024 by Rock lee
Got my phone working again, great service I would recommend.
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April 2024 by Cory B
Best shop in town . I recommend to check them out when your in town
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March 2024 by Trinandad J
This place was very helpful with my problem my Apple Watch was my life an they brought it back to life
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March 2024 by Crypto Buckzz
Great service, fast and efficient! I will bring my devices here for any and every service. Highly Recommended location!
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March 2024 by Jason Stewart
Low balled twice. Got what I was looking for from the repair store on Busch (not CellFix)
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January 2024 by Javessia McCray
Terrible service and phones they will stop working!!!!
