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April 2025 by MeLinda S.
I’ve been trying to contact Brina Hayes for over a month due to an investigation regarding an error on my taxes completed by Jeanen Van Manen in 2022. The IRS took my refund from the 2024 year because of a mistake Jeanen made. I understand mistakes happen, so I provided the necessary information to Brina as requested on March 24,2025. I call to get status updates and Brina is never there, in a meeting or not available. The mistake is over a $3k mistake, so not pocket change for me. I just want my money that was taken by the IRS and the outstanding balance with the IRS to be resolved. Is that too much to ask? Customer Service keeps sending me back to the retail store, the cycle continues.
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January 2025 by Scratchy
Yolanda Lee of Temple Terrace H&RBlock professionalism and knowledgeable tax advice help me to understand some things that I had not previously.
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January 2025 by Charles Melious
Jocelyn always does a good job filling my taxes. She is a very nice person.
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January 2025 by kn grant
always wonderful service as always every year Mrs Ana Fleming Johnson is always top tier 👌
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May 2024 by Herbert Cooper
H&R BLOCK made me feel like Family! They handled my filing with the utmost professionalism and care.
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March 2024 by Dena Jenkins
Best experience many years in row. I will always ho back. The professionals always provide expert advice for the next year.
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March 2024 by tiffany amerson
We have gone to this place for several years but will not do so again. We were assigned Jocelyn last year and chose to stick with her this year since she had done our taxes before. We got there 15 mind early and were told by the guy at the front desk he would check us in and to take a seat and we'd be helped shortly. Well shortly turned into 45 mins without a word from anyone(the guy at the front desk had his face in his phone the whole time). There were 3 tax people there and they lady we were seeing had the only customer in the building besides us. The lady with her was on the phone with someone at her house looking for something she evidently forgot(if someone is missing documents and you have other people waiting that person should be asked to come back when fully prepared and not keep others waiting). We were just getting up to leave(my husband has a pain disorder and cannot sit around for long periods like that) when Jocelyn came out to inform us she was running behind(as if we hadn't figured that out already and btw she was also running late last year). We said we were leaving and she said she didn't know we were there. Really? You aren't aware you have a 5 o'clock appt? Did the guy at the front desk not check us in? Really her cubicle was right behind the front desk and he could've stuck his head over it and said your 5 o'clock is here it would've been that simple. My husband asked why we weren't put with someone else if she was behind, she claimed not knowing we were there again but did put us with another lady named Daniela. She was nice enough but extremely hard to understand due to her heavy accent(I had to ask her to repeat things the entire time). A big red flag came up when she asked if we were ok with our information being sent overseas! Absolutely not in any way are we ok with that! She said it's because the company has an overseas branch and they can store info there in case it's needed. No extremely sketchy not happening and shouldn't be a thing offered from a reputable company. We almost walked out again at that point. We didn't because we could opt out of it but still aren't comfortable that they would even do that. Anyway she did our taxes fairly quick(we were in the waiting room longer than we were with her). I do think their fee is ridiculously high also. And we paid it right then because if they take it out of your refund there is an additional charge for that! Lastly I used the restroom while there and there were roaches crawling on the bathroom floor! Gross and unsanitary. Overall we are not happy with this place and will not be back.
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February 2024 by Willard Mckever
H&R Block under stand all your need and will help you get there
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February 2024 by Andrew Anderson
Very professional clean environment !!
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February 2024 by Ruben Pena
Very helpful . Quick and easy
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February 2024 by J H
I walked in at 5:45 pm and Jocelyn was beyond rude! She ask me to come back because she was done for the day. I had no problem making an appointment although the door said walk-ins welcome. Jocelyn refuses to help the front lady on her first day. She basically had to beg her and made a remark saying I could go home and do them myself. I been coming here for a long time and the times I have seen her she is rude.
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January 2024 by J H (JMH)
I walked in at 5:45 pm and Jocelyn was beyond rude! She ask me to come back because she was done for the day. I had no problem making an appointment although the door said walk-ins welcome. Jocelyn refuses to help the front lady on her first day. She basically had to beg her and made a remark saying I could go home and do them myself. I been coming here for a long time and the times I have seen her she is rude.
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August 2023 by Mike Collins
Anthony was very professional and thorough.
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August 2023 by Mike Dawson
Quick and professional.
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August 2023 by Sonia Briscoe
The reception is awesome
