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March 2024 by Dena Jenkins
Best experience many years in row. I will always ho back. The professionals always provide expert advice for the next year.
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March 2024 by tiffany amerson
We have gone to this place for several years but will not do so again. We were assigned Jocelyn last year and chose to stick with her this year since she had done our taxes before. We got there 15 mind early and were told by the guy at the front desk he would check us in and to take a seat and we'd be helped shortly. Well shortly turned into 45 mins without a word from anyone(the guy at the front desk had his face in his phone the whole time). There were 3 tax people there and they lady we were seeing had the only customer in the building besides us. The lady with her was on the phone with someone at her house looking for something she evidently forgot(if someone is missing documents and you have other people waiting that person should be asked to come back when fully prepared and not keep others waiting). We were just getting up to leave(my husband has a pain disorder and cannot sit around for long periods like that) when Jocelyn came out to inform us she was running behind(as if we hadn't figured that out already and btw she was also running late last year). We said we were leaving and she said she didn't know we were there. Really? You aren't aware you have a 5 o'clock appt? Did the guy at the front desk not check us in? Really her cubicle was right behind the front desk and he could've stuck his head over it and said your 5 o'clock is here it would've been that simple. My husband asked why we weren't put with someone else if she was behind, she claimed not knowing we were there again but did put us with another lady named Daniela. She was nice enough but extremely hard to understand due to her heavy accent(I had to ask her to repeat things the entire time). A big red flag came up when she asked if we were ok with our information being sent overseas! Absolutely not in any way are we ok with that! She said it's because the company has an overseas branch and they can store info there in case it's needed. No extremely sketchy not happening and shouldn't be a thing offered from a reputable company. We almost walked out again at that point. We didn't because we could opt out of it but still aren't comfortable that they would even do that. Anyway she did our taxes fairly quick(we were in the waiting room longer than we were with her). I do think their fee is ridiculously high also. And we paid it right then because if they take it out of your refund there is an additional charge for that! Lastly I used the restroom while there and there were roaches crawling on the bathroom floor! Gross and unsanitary. Overall we are not happy with this place and will not be back.
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February 2024 by Willard Mckever
H&R Block under stand all your need and will help you get there
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February 2024 by Andrew Anderson
Very professional clean environment !!
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February 2024 by Ruben Pena
Very helpful . Quick and easy
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February 2024 by J H
I walked in at 5:45 pm and Jocelyn was beyond rude! She ask me to come back because she was done for the day. I had no problem making an appointment although the door said walk-ins welcome. Jocelyn refuses to help the front lady on her first day. She basically had to beg her and made a remark saying I could go home and do them myself. I been coming here for a long time and the times I have seen her she is rude.
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August 2023 by Sonia Briscoe
The reception is awesome
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May 2023 by Sarah Richardson
Quick, easy and professional.
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April 2023 by Zacchaeus Thhahfuhluhswalker
My preparer was professional, kind, respectful, personable, and very knowledgable of the tax filing process. Adiitionally, the tips that she provided will aide me emensrly with her guidence of required docuemts that will maximize my financil stability moving forward. Again she was simply amazing and Iook forward to working wth her again next year. Job well done. Thank you Ms. Jocelyn.
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April 2023 by JT Hunter
Yolanda Lee was awesome and got everything done fast and friendly ....
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March 2023 by Tonya E. Haigler-Omofonma
I love love love Ms Jocelyn Stephens at the HR Block office on 56th and Busch Blvd in the Publix Plaza (Tamp, FL).Ms Stephens knows her stuff and she's very professional. I'd recommend her to every single one of my family and friends. The staff are very friendly
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March 2023 by Sunshine Hodge
Joe Ebbings is very knowledgeable and helped us get the best refund.
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March 2023 by Ren Branagin
I paid over 500 dollars for horrible service. The first girl left for a vacation without finishing my taxes or informing of that. Then they forgot to contact me to come collect my private information, and then couldn't find it. When I did show up to get it it was an empty packet and I wasted another trip there. I will never use H & R Block again, and I'd advise anyone else to go somewhere else.
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March 2023 by Terry Hazen
I bad experience with a so-called professional that had no clue what they were doing. I went from getting a refund of $1,200 to having to pay the IRS $3,00 plus. I was in the office for about 2 hours and she told me that she had to consult with one of her-coworkers, and then had me sitting in the corner while she was serving another customer. All this for $125 and still not sure if she actually knows how to get it to the IRS electronically.
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March 2023 by Rena Boyd
Ms. Johnson is always prompt, professional, & efficient!! Thanks H&R Block!!
