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September 2023 by Francis Penon
DO NOT RENT HERE. They have a rat infestation and in their agreement rats destroying your furniture is not covered. They will do nothing to help or remedy the issue. Again, do not rent here or your furniture will get destroyed by rodents who spread their toxins. We had to toss all of our mattresses and furniture. No reimbursement and protection plan doesn’t cover. They are not trustworthy and don’t care about your situation!
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September 2023 by Izzy Adastra
I rented an air conditioned unit and found a DEAD RAT as I was moving out. It attempted to chew some of my stuff, and left droppings. There would have been more damage if I had not packed and wrapped my things securely as well as made sure I had nothing to attract them. I contacted customer service and the store manager and they said that no reimbursement can be issued and that rats are not covered even with the protection plan. I was not surprised to find a rodent in my unit as when I was moving out I could hear them running through the vents/other units. If you choose this storage facility/if you are unfortunate enough to already have a unit there be aware they have a SERIOUS pest problem AND you will not get any reimbursement for the damage they cause.EDIT: I want to add that after posting this review I did reach out to the email below and I have not received a reply. Please know if you do rent and inevitably get damage from rats you will have no form of recourse.
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August 2023 by Anosh Askari
Excellent customer service from Nicole!! She went above-and-beyond to solve a payment issue I had in renting a 5x8 while I was moving out of my college dorm. 10/10 recommend.
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August 2023 by James Maxwell
Nicole is a gem, and a life saver! she is professional and very kind n out going which made us choosing cubesmart the right decision with good prices n specials we was able to move in quickly n know that our property is safe we can come n go and never any hassle.
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August 2023 by JayJ Maxwell
what can I say bout this place is simple that its affordable, which is why we chose them and they have specials, Nicole is amazing always looking after the property and making sure things are clean for the clients n is always so friendly n helpful which is a bonus when we picked our storage leaving us with secure feeling that our things are OK she's great !
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August 2023 by Elijah Torres
Just started going through Cubesmart and Nicole is a very great representative for the companies image. Everytime I see her she is cleaning and taking care of things no matter the weather, when I make contact with her she is always friendly, helpful and professional. Would recommend Cubesmart.
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August 2023 by Holly Ann Cervenka-Miller
It was a decent storage space nothing special about it. Nothing special just a regular place. Nothing bad happened. We got the check. OK and everything went fine.
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August 2023 by Tiffany Reynolds
Lots of Roaches, YUCK! I took all my stuff out in only four days. Even though I paid for a WHOLE MONTH! They refused to give me a partial refund for the days I did NOT USE!
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July 2023 by Antonisha Joyner
Nicole was very professional, nice and informative, she gave me and my husband all the information we needed. She showed us the unit we would actually have thank you Nicole for helping us today you are awesome.
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July 2023 by yvonne mcgregor (Tonl)
Kacie , was so nice! I hope that she will be around for a long time as the office personal....
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June 2023 by Jacinta-Marquise Johnson
Clearly a company that shows no remorse for people or individuals as the woman said "we are business" my mother has had her unit there for quit a while and always made sure to pay for it. She has been in a poor situation in a nursing home where she wasn't able to walk let alone talk after a health decline, had abuse, and neglect until I came to remove her from a facility since in live in ohio. I have been trying to take care of her bills. Simply asked for fees to be waived and to pay what was owed given her situation and was told from the manager and district manager there nothing they can do beside offer her to pay 70% and get her stuff removed from the unit because all people go through things and that you still have to pay and then the store manager hangs up in my face because she did wanna hear what I was saying.
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June 2023 by Patricia Perry
Nicole is a blessing to us, she’s very professional and even through my hard times we just want to say thank you Nicole
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April 2023 by Shantell’s Nature table
Nicole is super nice and awesome very helpful and explanatory. Love her kindness and glad she was working with me to find something comfortable within my budget.
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April 2023 by Stephen Bush
Quick, efficient and professional service was what impressed me the most. Their prices are very competitive in light of the current state of the economy with hyperinflation and all. I would definitely recommend Cube Smart to my friends.
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April 2023 by Katya McCurdy
Great place to store your stuff. Felt very secure and you can access it any time with a gate code. Nicole was helpful in signing me up for a unit as well as when I had to leave it by being very accommodating! Would highly recommend!