-
December 2023 by Anne Davie
Great office !!!! I never heard of gum disease till I was sent to Periodontal Office ! Seems my Dr’s for years Allowed my disease !!!! Thank Goodness for Marcia! Too many Dentist want to sugar coat disease !!! Love my Hygienist Marcia , changed my life !!!!
-
November 2023 by David Scott
Very friendly consolation and quick, lasted about an hour. Very thorough with everything and very willing to explain the process for getting dentures. Payment plans available and responsible.
-
November 2023 by Michael Sykes
Wonderful experience with Brisbane at the front desk. Beautiful smile to greet you and a sweet personality as well. Even when my appointment had to be rescheduled, she got me in at the very next slot the next day.The staff were gentle, which is important for me with high dental anxiety, and pleasant to work with as well. Will definitely recommend friends and family and visit whenever I need work done.
-
November 2023 by L i v i a
This is the WORSE dental office I’ve ever been in! They try to make re-cementing a crown into several visits and demanded for me to allow them to take X-rays. The dentist didn’t want to cement and decided that I need an extraction and IMPLANT. How convenient. I came back to my dentist because I was out of town and they re-cemented the crown with no issue or extraction necessary. MONEY HUNGRY with the excuse that they care about the patients. All they want is to get as much as possible out of your pockets and insurance. The STAFF was extremely RUDE. I was taken by their lack of patient care and professionalism. So many more dental offices…. AVOID THIS ONE!Don’t forget to FOLLOW ME for more Simply Made no nonsense reviews
-
November 2023 by Claudia Miller
People/staff were friendly. Eye professional. I did feel there was little discussion of new patient process and why Aspen was pushing certain services.
-
October 2023 by Roberta Henderson
I would give 0 if I could ,had a filling that feel out and stated the visit would be $120 and the work would not be done that day. I left and found another dentist that would fix a tooth the same day stay away from this practice.
-
September 2023 by Samantha Mabry
I’d give zero stars if I could. I came in because I had an abscess tooth. I came in for ONLY my abscess tooth ! They took X-rays and all that and the dentist comes in and starts going over all the other things I need to do in my mouth. She begins by saying she notices I have my wisdom teeth in my mouth still at my age. She says we need to work on this first. Now keep in mind I am in SEVERE PAIN due to the abscess that I later learn it needed to be root canal. She sends me on my way to the waiting room where I sit for 15 mins before I had to go look for somebody in order to pay my bill. Why have a waiting room to pay for your bill? Anyways, the check out clerk goes on ahead and tells me let’s schedule your wisdom teeth first before the root canal due to this needs to be done first. I should have seen the red flag there. Of course I wasn’t thinking straight since I was in pain and just wanted to get the antibiotic they sent me in and go home. I paid for the service before it was rendered on the wisdom teeth. Come to learn that also the root canal would have been like $1500. When I got home I looked elsewhere since I already paid $450 for the wisdom teeth to be removed that has not even been done yet. I found a very nice inexpensive Endodontics that only had me pay $350 for my root canal and said NOTHING about the other services I needed in my mouth. I then decided screw Aspen and get my refund for the wisdom teeth. It took them a MONTH AND A HALF and MANY CALLS later to get my refund. Also, I meant to mention when I was trying to just set up for my root canal with them I guess they only have ONE ENDODONTIST that comes in like ONCE A MONTH that can only do root canals. And ironically he was not going to be in until the following month after next. Hmm.. ok. Don’t trust these people with their service or your money. They gave me an antibiotic which I am grateful for. I guess that’s where my one star can go !
-
September 2023 by Jessi Mitchell
I would give 0 stars if I could. Made an appt for chipped tooth and in pain. Get to my appt only to be told I will be a walk in and have to wait 2 hours and they will not even fix the chip but simply assess it and then will have to make another appointment which they are booked out for over a week. So even longer in excruciating pain. Most dental offices fix in same day. They must want to over charge for the extra visit fee screw patient care.
-
August 2023 by Dan Levin
Having issues getting any help or response, horrible patient care experience during my 82 yr. old Moms care. No ones seems to want to help from the Local or National Level.They DO NOT stand behind their promise.and to me, it seems like Elder Abuse.
-
August 2023 by Donna H
Dr Lu was is absolutely the worst! My husband went to her for a tooth that is abscessed and needs a root canal. She referred him to another Dr but in the mean time REFUSED to even give an antibiotic to help with infection. Told him take ibuprofen. Ileana is Horrible and hung up on me twice. Office mgr Christine Jasker basically said she can’t help. The Dr’s do what they want and office has no say. And she hung up on me when I said he is in pan why can’t your office help? I called another dentist who said they will see my husband next Monday and she said that Dr Lu most certainly should have given at least an antibiotic to clear infection for the root canal.
-
August 2023 by rich bouck
Worst office ever they don't have a dental hygienist and when you make an appointment for a cleaning they cancel over and over then want you to get an exam again before your cleaning so you could go years without a cleaning they can't keep a hygienist probably due to really bad staff. Also really really hard reaching them on the phone and don't return calls when you leave a message. My advise is DO NOT GO THERE!!!!!!!!!!
-
June 2023 by Beth Major
Corporate cold customer service. Be mindful up the upsell. I was denied what was covered by my insurance and told I had to pay for much higher service. The assistant manager Cindy had little empathy and offered no help. Fortunately, another dentist will honor the covered treatment plan. Sorry not sorry to this Aspen.
-
June 2023 by Beth M.
Scammers. They want to up sell procedures instead of performing necessary work. The Asst Mgr Cindy could care less about my concerns. She was basically telling me there's the door if you don't want to pay for exorbitant dental care which is unnecessary.
-
June 2023 by RE Cole
System got hacked. Won't put the 477.00 I paid upfront for work they never did back on my CC. I have the receipts. Never answered the phone. When they did I was on hold forever. Very nasty attitude. I called my CC company and reported them. We've gone around for months now because I had to have emergency surgery and had to cancel several appointments. I needed Saturday appointments because I work all week and they canceled on me twice. Now all of a sudden Iam not in their system?? BEWARE very sketchy behavior. I want my money back NOW!
-
June 2023 by Jennifer Gilliland Vanasdale
Made appointments for my husband and I for simple cleaning only to be told later that the system was out and that they would call me back to reschedule. No call back after a couple days so stopped in to reschedule, and after waiting 15 minutes or do, was told no record of our initial appointments and could not reschedule until they locate.Also, NO soap in the only bathroom and the front desk was aware of the same. Poor service, unorganized, and lack of cleanliness.
