-
June 2023 by Jennifer C.
Buyer, beware!!I used to have good luck at CVS pharmacy. I always use the app to fill prescriptions and pay for them. My husband was picking up one prescription that I had already paid for and the clerk filled another that I had not wanted. He wasn't sure if I needed it or not and wanted to be on the safe side by picking it up. He was charged $80 when i usually pay four dollars. He went back within a few days trying to figure out why this had happened and they told him there was nothing they could do. I called and they said they could have swapped it out for a different plan like good RX and it would've only been $25 but it had to have been done within two weeks. Unfortunately it is now past that time, and they will not do anything. very disappointing that they would not support their customers and would happily charge $80 for something that is normally four dollars and not take responsibility for what their employees are telling their customers. Very disappointing.Walgreens assists their customers by making suggestions when they pick up their prescriptions and the cost seems out of line. CVS obviously does not do that as the manager Phuong told me today.Please be aware and consider using Walgreens if you are able.
-
July 2021 by Jodi K.
Worst customer service experience I've ever had! I stopped through CVS on CR466 to pick up some things for my mother who lives nearby. The cashier was LOVELY! She was very patiently helping her customer, so I decided to be patient and wait. No Problem! More customers came, so she reminded us there were self checkout kiosks available. None of us took her up on the offer. I didn't wish to use the self checkout. I have no idea why no one else did. Maybe they, too decided to patiently wait. All was well. Things were about to move along anyway.Next thing I know, some guy I have never seen is grabbing my items and putting them through the self check process. I tried to explain that if I wanted to, I was fully capable of doing that myself, but he rudely interrupted with his demands that I use this machine as he made a scene by grabbing my items. I felt very intimidated and abused.I should have left, but instead I checked out with shaking hands. Being unprepared for self check out I did not have my wallet handy so when I set my backpack down to fetch it, the machine it malfunctioned. Loooooooooong sad story short, all the people who were behind me checked out before the machine worked again. I should have just left but my mother needed her medicine.I am shaking as I write this because if this man had treated my mother this way, I'm not sure what I'd do! I went back to lodge a complaint in person. He has no business serving the public especially in a 55 and over community. He was completely unrepentant today and blamed "corporate"when I went back to speak to the manager because UNFORTUNATELY, he is the manager! Can you believe it? Avoid this store.
-
April 2021 by Theresa T.
I came here for Pfizer vaccine. Made appointment on line. When I came to the store there was a lady at the door to check me in and direct me to the vaccination area. I was taken in immediately and lady gave me my shot it was painless. I sat in the wating area 15 minutes. What impressed me was they had a young lady observing the people in the area looking for side effects. They are a well oiled machine here
-
February 2021 by Elizabeth K.
I am absolutely disgusted with the customer service the pharmacy provided my Mom. She asked for some assistance with the covid testing and she was yelled at by an employee. I am beyond upset that a CVS employee treated my mom that way especially during a pandemic when things are already tough. If I lived in the area I would go directly to the CVS to file a complaint with the Manager.
-
December 2018 by Gary M.
Just went through drive through and there different staff members required to receive my meds. No one said hi, boo, very sad group. No customer skills! Not one word says a great deal about pharmacy management. At all cost avoiding this location is advised because it's obvious that is there desire.
-
June 2018 by Kevin D.
I usually go to Walmart to shop, but have been going to my local CVS lately, because I dont want to be bothered with the huge lines and only 1 register open. I wanted to do this survey so I could specifically tell you how impressed I am with Humumchand. I only needed milk and 2 bottles of water for my thirsty daughters, but poor Humumchand was "blessed" with 2 very intense "villages type" customers, very impatient, and seemed to have a smart and pathetic way of showing their appreciation for the way, and rules CVS does things they way they do. one man kept telling him "if you had the new system, you could do it this way!" for some reason, the man couldn't face the reality that Humumchand had a process that needed to be followed with the system he has. Humumchand kept his cool, and didn't skip a beat with his awesome customer service. please keep him on staff for a very long time, hes the bomb! from one happy customer!
-
May 2018 by Mary C.
I am a regular shopper at this Pharmacy in that I get my prescriptions refilled here as well as shop the front of the store. When entering the store, I am usually greeted with a friendly smile, a hello and may I help you find something. The back of the store pharmacy department is the same way as well.
