-
March 2024 by Nikki bridges
Paid $70 for a trailer with a dead tag make sure you check everything, they didn’t check anything on the trailer nor did she check the truck that was towing it. Very unprofessional. Todays date is 03/22/24
-
October 2023 by Aditya Bhasin
Charged me $60, a full days worth of rental, for returning the truck an hour later than I picked it up (9am picked up friday and dropped off 10am sunday, charged for 4 days). Numerous follow ups to get the money back with 0 follow through. Lady is friendly but the business isn't consumer friendly.
-
January 2023 by Wait What
Always friendly and they have a terrific selection of produce to boot. Used the vans a few times for household jobs, and i am a repeat customer. Great place for me.
-
October 2022 by Chelle_ MyBell
God what wasn’t wrong with this experience at this uhaul! The location is isolated from any major roads, and a farm/market, the service was horrendous, and hidden costs and fees popped up everywhere. After the original purchase of the truck the email receipt was never send to me. I then needed to add additional days to my purchase however they were unavailable by phone and email to answer the questions I had. In addition, they never got back to me I had to drive there to even speak with someone plus, I had to wait hours to try to return the vehicle were there was nobody there to receive me. Now there is a charge that almost twice the amount I paid for 2 days and I can’t even see the break down of the costs because I was never sent a receipt. So truly if your looking to be ripped off and travel to a legitimate farm to get a uhaul then I can guarantee this is the place for you.
-
October 2022 by Mark DeGroot
My wife and I moved a week ago, and we chose to use the Branchton Farms U-Haul location for our truck rental. We reserved a 20ft truck for our move. We set our plans and our help for that weekend and actually called Branchton Farms to make sure of their hours as we were driving to get the truck. Everything at that point was set. Upon arrival we were told they didn't have the size truck we needed because the truck we reserved had been returned with a broken mirror. We were offered a 15ft. Truck instead which I knew wouldn't be enough for both our furniture and our outdoor/garage type items. I'm sure you can understand at that point we were stuck accepting the smaller truck. The representative mentioned that we could take a second trip if we needed to, and we would just have to pay the extra mileage. We did end up needing the second trip which made the move a lot longer in time and a lot more stressful, but at that point again what were we to do. When all the work was done, I put the gas back to 5/8 of a tank which is where it was when we picked it up, and returned the truck that evening. I took a photo of the gas tank because at that point I was feeling the customer service was an issue and I didn't want to pay more than necessary, as I was already paying around $80. Extra because of the second trip. Both to my surprise and on course with my customer service experience I was charged an additional $116. Instead of the $80 for the extra mileage. We called and they said the gas wasn't put back to the 5/8 of the tank. Clearly in my photo you can see the meter is over half a tank (4/8) so their charging me for 7 extra gallons of gas is not only ridiculous but straight theft. So I was basically double charged for my move because they didn't have the correct size truck that we ordered. Moving is costly enough and stressful enough. We shouldn't have had to deal with any of this extra cost, work, and time because the rental agent didn't have the truck we reserved. This was one of the worst experiences I've had moving. Thank You
-
September 2022 by Matt R.
Excellent customer service! I would highly recommend this place! The lady was super friendly and helpful!
-
April 2022 by Salim Erdem
Very Helpful staff. The got me out of a jam when I had some issue with my phone. Thank you so much
-
March 2022 by gingher arias
Absolutedly avoid this place for u-haul rental, this a local business, totally deceiving, rude, and overprice, by the way you cannot return the rental at any u-haul location, even if they say you can. they would lie to you to get business ... they would make you return it to the same location, take your business else where
-
March 2022 by J Jack
DO NOT DO IT!! Paid for $80 forn truck from my account. They bumped up charges of gas and other "charges" now just realizing today these mfs took $230, out of my account!! They will hear from me and company!
-
January 2022 by Nick Terpstra
I called this facility to inquire about a one way trip van or truck rental. Unfortunately, this location does not do one way rentals. However, Michelle was very kind and on the ball. She got me connected to a different U-Haul partner, booked a reservation and gave me her competitor's address. Excellent service.
-
October 2021 by Clayton Vaughn
Threatened to charge me 600$ for returning my car transport trailer had to go pick it back up at 9pm and take it to Ybor
-
May 2021 by Lord Shaun Vanderpool
The lady working there isn't the most friendly in world. In fact she is quite rude and standoffish. A friend had a reservation in which he gave the new many times and the lady couldn't find anything. Luckily trucks were available so it was no real issue. She is so Covid paranoid she makes everyone stand outside in the burning heat while she moves at a snail pace inside. Drop off requires you to check in your own vehicle. I don't think my friend works there so why is he paying for a service and doing the job himself?? Best go to a real Uhaul this is a bit too "country."
-
February 2021 by Juan R. Ospina
I was charged more than double what it was supposed to be. Luckily, U-Haul's customer service rep was very diligent in fixing the wrongdoings of this location's personnel. Steer clear of this place.
-
November 2020 by c Carter
she went went out of her way to make sure I had what I needed.
-
October 2020 by Shai Culver
Great customer service unfortunately they charged me a extra day and I had to call customer service a week later trying to get resolved hopefully it’s fixed soon. Other then this they are great people
