Family Practice near Titusville, FL

“I'm really glad I picked this clinic to get my meds filled. Each time so far I was in and out in less than 15 min. $120 out of pocket is 60 bucks cheaper than my doctor in Minnesota.”

“I do appreciate the attitudes of ALL of the staff with whom I have interfaced, and they deserve 5 stars !
I have to say that communications (which deserves no more than ONE STAR for SCHC ) are EXTREMELY difficult when not in the facility itself. Some issues have persisted since I became a patient about 3 years ago. I have found sending a message through the portal usually results in NO response. It is getting harder to reach a person by phone. Calls almost ROUTINELY get routed to an answering machine, and I cannot recall EVER receiving a return call OR having a requested action being taken after I leave a message ! If I really want something accomplished I have found I need to drive in and speak to a receptionist to get important questions answered, especially since my recorded questions or issues NEVER get answered unless I have an appointment. I sense that the staff is really NOT fully aware of the gravity of this situation.
Unless the communications issue is resolved I feel I have no choice but to find another provider organization that BELIEVES in the value of good two way communications !
This review certainly does NOT reflect upon the extremely high quality of the medical care that I have received, or of the caring attention of the staff themselves.
It DOES stress the GREAT importance of GOOD communications for patients who otherwise become very FRUSTRATED and write this kind of review !!
ADDED: the response by the owner of SCHC would not display in full, so I could not read it all, but it made me sound like someone who looks for attention frequently. I have submitted 20 portal messages in the last 9 months (4 of them in the last 30 days) , with only a couple of earlier ones showing a response.
While SOME of the messages were information for my provider, SOME were important QUESTIONS I had, AND ONE of the last 4 expressed my EXTREME frustration about the lack of responses (to which message there was NO RESPONSE .......).”

“I started off visiting this office. Loved it so much I moved my husband & son here. If one of us wakes up not feeling well we call in the morning & got an appt for that afternoon! Everyone is helpful & the office staff are great! They actually remember who we are, it feels like an old school doctors office where everyone knows your name.”