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February 2024 by Susan R.
Petco Brick and mortar stores are great. So, I decided to order online. that was a big mistake. They can not seem to get my order right. I have been fighting with them for 2 months to cancel my orders. I'm so disappointed.
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February 2024 by Ronald Swank
Clean and lots to choose from.
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January 2024 by Jessica Etten
I absolutely love this center so to give a lower score hurts my heart BUT Petco you guys MUST do better with your bearded dragons and it isn't just this location as I belong to BD groups and your company is the largest company with complaints due to miscare. This though has nothing to do with my review- I was in the Titusville location which I'm in at least dozen times a month. I have 2 bearded dragons and an uromastyx of my own so I understand the care but the way these animals are being kept is so beyond unacceptable. I purchased my 2nd dragon from your store because he looked 2 seconds from dying, 6 months later and he has finally recovered. Is this really the business you want to be linked to? They had 6 bearded dragon juveniles in one 20 gallon tank and normally that's okay but when you have 6 weeks olds with 4-5 month olds, there is going to be injuries and possibly deaths. Why even take the chance??? You are literally talking about putting bait lizards in are the older ones, when they go through a shed and resource guard, they can and will eat those 3 to 4 inch babies! All of the lizard enclosures were full (I mean FULL) of poop, one tank had 4 lizards and 17 piles of poop? Are you not worried about parasites? Apparently this isn't a worry because that's 1 of the biggest complaints and illnesses of your BDs. There were so do many issues that I could spend days typing this.. please fix this as these are living creatures for goodness sake, they don't deserve to just be thrown in a cage and left to their own and maybe get some mealworms and salad.. they need to be cleaned and have a varied list of foods. You have to do better as a company as this is disgusting
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January 2024 by Nic P
Whoever does the purchasing needs to be fired because they are constantly out of everything.
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January 2024 by Allie Williams
No value for customers anymore
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January 2024 by Empire Fence
Why do they NEVER have enough staff? NO one asks if you need help? No one offers your dog a treat? It isn't what we wish it was. High prices like that you expect a "Publix" experience.At least its clean . I guess.
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January 2024 by Rebecca Duty
We came into Petco several times looking at and learning about the different birds available in the store. The employees were very nice and answered our questions to the best of their abilities. We ended up buying a green cheeked conure after careful consideration and research. We couldn’t be happier with him!
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January 2024 by Mavis Smithe
Love the variety of things for my dog. Friendly service and cleanliness
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December 2023 by Cris Irace
We went in the store to make grooming appointments for our 3 boxers. Robyn always takes care of us. She is very professional and awesome with the dogs. She cares for the dogs like they are her own. We also purchased some dog supplies which are always in stock.
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December 2023 by Kathy Stenger
I was very pleased with the grooming that Michelle provided for my doodle puppy. She was very kind and knowledgeable .
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November 2023 by Terri Hibbs
The store is really nice! They have SO many reptiles and fish to choose from now! Love this store and there always seem to be people around to answer questions or help!
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November 2023 by James Vogler
The employees are all very knowledgeable and happy to help me find what I needed and answer any questions I had, great place to get what you need for your fur babies.
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September 2023 by Ripley R
Went to buy a carrier for my kitten, who is injured and has to have movement restriction for a few days. The carriers available in the store were unfortunately very expensive. They also weren't the size I needed for the moment. I went across the street to Wally World and bought the perfect carrier that we'll be able to use for several years for $54+tax. The ones at Petco were 2-3x that price and not what we needed. Hit or Miss, I guess. ?♀️
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September 2023 by Rodney Bankston
This is the worse pet grooming any where! My schnauzer has epilepsy and we were told they had to wait 6 months after a seizure before they could groom them. We waited patiently for the time they could be groomed. Again, after I made an appointment seven months after they had a seizure they refused to groom them. They are lying and the manger refused to take my call. They refuse to take pets with epilepsy. This is a discriminatory action. Our family vet has prescribed medication for seizures and they haven’t had one in 7 months. I don’t know how they can stay in business with poor communication, managers who refuse to take calls and discriminate against a two year old family pet. We think of our pets as children and we are greatly upset with the way they have treated our pets and ourselves.
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September 2023 by Casey Covel
Lots of supplies, fun treats for dogs, and precious pets to smile over. There is a wide selection of fish, reptiles, and avians, with the added bonus of seeing happy puppers shopping with their owners for a new toy or treat.
