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February 2024 by Scott K
Although Publix pharmacy is not my primary pharmacy, I have used this location (2000 Cheney Hwy, Titusville, FL 32780) several times in the past year. They have never failed me, have always been polite and knowledgeable. Also, the staff has gone above and beyond by helping me locate the best price on certain prescriptions... On a few occasions they directed me to a pharmacy that was not a Publix pharmacy! They should get extra points for that! Although I have not dropped my four-star rating of this location, the last two visits have not been pleasant; If it continues, I will adjust my review accordingly.
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January 2024 by Ashley S.
What a lovely experience I had at the deli today... They were patient, kind, delightful, timely, and professional. Generally my experiences at a lot of Publix deli's are less than excellent because it seems as if maybe management or training has a few blind spots when it comes to customer connection and the customer experience... But this Publix has the formula down... Either that or they just got lucky and hired some very special people who already have those values prioritized. Either way I will gladly go out of my way to make this Publix my primary stop when I am in this part of town. It really was a pleasure to shop at Publix today. Side note for context: I have sensory issues and I am neurodivergent and it's very difficult for me when it comes to ordering food in public because I have very specific guidelines and processes in which I need things ordered which can make me look like a Karen I'm fully aware of that however, I'm not a Karen and I genuinely have compassion for service people all around... I've been in the service industry for over 22 years and I am in corporate sales so I fully understand customer versus company connection and what it takes to make that connection succeed. This location... Or rather the employees that were working the deli counter today made that experience above and beyond excellent. I noticed patterns and I'm very particular about quality so I always give credit when credit is due because that is a lost art... People like to complain more than they like to celebrate and today I want to celebrate the deli at Publix... It was 3:00 p.m. when I went in and it is now 3:54 p.m. on Monday January 22nd 2024... I really hope management sees this and gives those employees the encouragement and treatment that they deserve. These employees are making management look good so they are owed the credit that they have very so diligently earned today. I spend a lot of money at Publix and I can say with certainty that the Publix at this location on Cheney highway will get more of my business than any other Publix in the near areas solely based on the service I received today.
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January 2024 by Jamie Hood
Awful customer service.
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November 2023 by Mercedes P.
Today 11-16-23, I had a bad experience at Publix pharmacy. Yesterday my doctor sent to the pharmacy a prescription for insulin needles at 4:50pm. Today I called around 4pm, and the pharmacist told me that my prescription should be ready in 30 mins later (and wait 20min in the line, because the tech Michelle, was with the client who looked like they filled her prescription at the same time, that she picked up the med) When finally arrived at the counter,Michelle told me that the pharmacist had to contact the doctor, was around 5:30pm, should be tomorrow????????, I spoke to April because I wanted to give a complaint, the same situation,apologies and apologies....... What answers? Still waiting for my med. Not compassion for someone sick....... Stay away from this pharmacy!!!!!!!!!!!!!!!
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September 2023 by Jess Karliner
Let me start by saying that I am thankful that I never actually followed through on becoming a patron of this pharmacy. All of the other recent, negative reviews would appear to be absolutely on point. I attempted to have one of my regular prescriptions sent to this pharmacy, as my insurance had changed and the pharmacist was so very nasty and rude when she called me to inform that I would not be able to fill it there because they are turning away people for that medication. I am so glad that I didn't have my other prescriptions transferred there. It's tragic when someone in "customer service" makes the customer feel like an imposition to be serviced.
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July 2023 by Marisol Delgado
I love publix pharmacy they are kind and always helpful towards me and they treat Miss Journey my therapy dog very nice as well.
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June 2023 by Brian M.
If you have 2 or 3 hours to spare to do your grocery shopping, then this is the place for you. Service at the deli is ridiculously slow. They are more concerned with fulfilling online orders then taking care of the line of people waiting at the counter. You can see multiple employees walking around, but typically only 1 actually waiting on customers. There is no sense of urgency. Snails. Tonight we waited 40 minutes to finally be served. Took her several minutes to find the item we wanted. After cutting the item, she placed it in the bag, which broke. Instead of taking it out of the bag and putting it in a new one, she put the item and the ripped bag into another bag. We don't want / need 2 bags. Then she places it on the scale to print the price tag. She should have done that BEFORE putting it into a bag (she had it on the scale before putting it in the bag but apparently didn't print the tag). When she weighs it with that double bags, the weight has gone up. So now you're going to charge me more because you double bagged it? Everything is over priced to begin with.Unfortunately, Publix pretty much has a monopoly on groceries. It's pretty clear corporate and local management could care less about customers. Why would they when the consumer has few, if any, any other choices nearby? We normally make the drive to DOWNTOWN PRODUCE in Melbourne - they blow Publix out of the water on customer service, quality and price. But when we just need a couple of items, it doesn't make sense to drive that far, so we're stuck with Publix. I won't be coming back to this one.What I'd give for a real grocery store like WEGMANS...
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June 2023 by Lloyd C Christopher
Most of Publix produce is terrible. They need to stop buying and selling chemically ripened fruit. Bananas only last a few days before they start turning black. I bought some peaches on June 5th. They were hard as a rock when I bought them, but today they are mushy. I'm going to have to try one of the local produce markets.
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June 2023 by Paige Brewer
Ordered subs online ahead of time and it still took them an hour from the time I ordered for 3 subs to be made. This has happened on multiple occasions. This Deli section needs some serious help.
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April 2023 by Donald Adams
OK I'm done with this place before I start. Called to give them my buisness and they continually put me on hold exceeding 10 minutes until I hung up and called again to only wait 10 more minutes. I'll take my scripts some where else where they can call me back or tend to my needs and value me as a customer. Garbage service! Stay away!
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April 2023 by Nicholas D.
This Publix is one the company should be proud of. I drive all over Florida for work and can say Alexis in the deli made the most well made sub I've ever had at a Publix. I'd go out of the way to come here again.
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March 2023 by Rob W.
This is a nice newer Publix store. It is always pretty busy here. The parking lot is basically full on weekends. This is probably the nicest grocery store in Titusville in my opinion.They have a very nice deli and make good subs. I do like the Boarshead brand that is carried here. However due to popularity you can end up in a long wait trying to get served. The cart return areas are kind of inconvenient when you are leaving.
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December 2022 by Brian B.
Theirs items at other stores that I can save money on, but shopping here is friendly, and convenient.The professionalism of the staff is very good and I always feel appreciated for shopping here. Since the parking lot is almost full most of the time. I think many other people feel the same way.
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October 2022 by Joe Bowlin
Jen is absolutely a horrible pharmacist. She wants to tell you who your MDs have to be. She WILL NOT fill a prescription c5 and 4 if you don't see a doctor she knows. How she has a job is beyond me. She plays God and Doctor at the same time. See only knows doctors in the Titusville area. God help you if you even if your MD is in Orlando. Publix pls terminate her employment. She does not care about patients. She picked the day Ian made landfall to tell me.
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September 2022 by Suzanne Muliolis
The Pharmacist was extremely rude. If there was a line in the store and only one employee covering phones, then a staff member needs to be pulled from customer service to assist in calls. I can understand busy. I can't understand rude. Pharmacy is still customer service and has zero place for being rude. No excuses.