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February 2024 by Chris Landreau
It was an “ok” experience. Had to wait for the ladies at the window “scrambled” to get the courier taken care of and I would think they would at least say be with you in a minute or something. But anyway once she got back to the window she was pleasant
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January 2024 by Donna R.
Always have to wait in line forever!!! Tellers always doing something else besides waiting on customers....and drive thru takes priority...trust me...dread everytime I have to come here. Their famous saying, "Someone will be with you in a moment."
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July 2023 by Samuel White
This entire bank is terrible. They run you around, charge ridiculous overdraft fees and do not listen to what you are actually saying. It took them 45 minutes to figure out how to use their printers.
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January 2023 by Steve Scalf
Fantastic service.
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November 2022 by Alex B.
Highway robbery! Do not bank here. I took out a HELOC loan and the interest rate increased multiple times within notification and there has been a plethora of ongoing hidden fees. Even as I pay it off - instead of just lowering my principle they continue to skim or interest fees that weren't due until 2030! I have an incredible credit score and yet have paid over 3000$ in hidden fees and an interest rate that is insane.
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July 2022 by Joshua Nave
Suntrust was great, can't say the same now it merged with another bank and became Truist. The transition experience to the new banking system and bank cards has been horrible. I have had to spend numerous hours on the phone repeatedly for the same issues. What makes it even worse is I have multiple accounts with them. So have to make numerous calls for the two accounts having the issue. Going on four months now and still have not gotten this resolved.
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July 2022 by Joshua N.
Suntrust was great, can't say the same now it merged with another bank and became Truist. The transition experience to the new banking system and bank cards has been horrible. I have had to spend numerous hours on the phone repeatedly for the same issues. What makes it even worse is I have multiple accounts with them. So have to make numerous calls for the two accounts having the issue. Going on four months now and still have not gotten this resolved.
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June 2022 by Alex Barret
I have been going to this bank for about six months now and every time I go in there the ladies at the front desk are very rude and don’t want to work, especially a lady named Jessica in there that works at the front she is the most rude of them all.
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June 2022 by Donna Rhodes
Customer service is awful.....have banked here for many many years but now am looking for another bank to service needs.
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May 2022 by Brad Toschlog
I’ve had multiple bad experiences here, in process of setting up with a new bank. Terrible
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May 2022 by Lee Aubrey
These people are the most rudest people I’ve ever had to talk to in my life
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April 2022 by austin zapper
10/10 wouldent recommend if your in any kind of hurry, been here three time on lunch to get something done and only 2 bankers working at a time when they are constantly busy.
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January 2022 by Edward Johnson
SunTrust will do nothing regarding any kind of fraud on a business or personal account. If fraud is committed on your account you will not get your money back. Needless to say I will be moving my business accounts to another bank
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February 2021 by jim persinger
Maria is the Branch Manager in Titusville and she is simply the best Bank Manager I have ever had the pleasure to deal with for the last 15-20 years now, she is sweet and a delight very helpful and simply a very nice person, if you don't like her, you need to take a look at yourself for issues. I have banked here for 15 years and the cocoa branch for 45 years, Got my first car loan with them in cocoa I'm 62 now, Been in Cocoa,PSJ,Merritt Island Area 50 years now and SunTrust bank has treated me very well all those years, I have never had a problem with the local branch's. I travel to other country's and now and then I will get hit with a card scanner in an airport, twice going to the outback in Australia it happened, SunTrust bank was awesome when that happened ,I talked to them by email, they got it all taken care of and I had a new card in a week and thats excellent as I was out in the Bush and its hard to get anything there. Locally they have always given me superior service, Tellers are always polite and very helpfull,A time or two I opened other bank accts to have a extra emergency card at Bank of America and other banks that treated me awful I ended up closing them ,No need to have them as SunTrust has always taken good care of me locally and around the world, But at there suggestion I got a Wallet that blocks the scanners very inexpensive and since them have traveled to china twice and the Philippines and around the USA with out any problems at all,Just a Top notch bank with no problems, The only fees i encounter is using out of network ATMs thats my choice and once in a while ill forget to get my deposit in time in the bank and a automatic debit will cause me to over draft a small amount and its rare and SunTrust has always waived the fee no problem, That's a class bank! And if your getting a bunch of fees on a fee free checking acct That's something your doing wrong as there are no fees long as you do not constantly overdraw your acct or play games, you wont have any fees there are no service fees etc,only when you use your ATM card in a out of network bank and all banks do that ,The Manager in Titusville's Branch I've know for many years and she is as nice a woman as you would ever want to meet as long as you treat her and her staff with the respect they deserve you will never have a problem at this bank, Trust me, The Cocoa Branch is also very good but I don't use it as much as I used to when I lived on the island, but they also have treated me very well .Professional Banking and customer service at its best rest assured!
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February 2021 by Jason Todd
Awesome service