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January 2024 by Cindy Bridges
Brittany was very professional, helpful and kind. Great service and quickly completed. Kyle was helpful and efficient as well. Good experience!
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October 2023 by Amy S
In and out, online check in was not working, it kept spinning and never let me complete it. Had to go inside.
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August 2023 by K Leigh
The employees and store manager get 5 Stars. It always seems to take a while to rent a truck at U-Haul so that should be expected. This place is quicker than many others, and they work as fast as they can. All of the employees are very helpful and nice. 3 stars for the storage units. I love these units, they are old vans that have been repurposed. Very convenient location for me. Unfortunately, because this storage facility is so small, parking outside my unit often blocks people from driving by so I'm constantly getting asked to move when I'm there. Other times there are trucks and trailers in my way. It can get to be a pain at times. Also, the storage manager is not very accommodating. I had problems with my unit door which were ignored for a long time until I finally made a scene due to damaged items inside. I was compensated some, but not fully. So I lost several hundred dollars because of the neglect of the storage manager. I also end up paying a late fee every month because she's unwilling to change my payment date to a better time of the month for me ...only 6 days difference but she refuses. Expect to get a lock on your unit if you are more than 6 days late on payment. So that's something for you to consider before renting here. Storage unit fee is approx $190/month at the time of this review.
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June 2023 by Doug B
I rented a truck from this place when I got up on the interstate the AC shut off and I had to make the whole trip without AC which was miserableand when I got to my destination they told me I would have to call the 1-800 number and the manager would decide if I would get any partial refund. I guess not next time I will deitely find another rental company
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May 2023 by Zach Bowden
I was directed, in the end, to a total of four possible trucks to rent; three of the four had check engine lights, the fourth smelled like funky feet. I ended up losing almost a half day of revenue as a result of having to take the time to hunt for so many vehicles. I filed a formal complaint for a refund and was denied;I was told by the customer service person that whoever had denied my claim, had basically checked out all the vehicles and nothing major was wrong with him, and if there was something wrong, it was minor; even the one that I said smelled, they said it did not; I had to ask to find all this out. Plain and simple, I will never, rent from them again.
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May 2023 by Zach B.
I was directed, in the end, to a total of four possible trucks to rent; three of the four had check engine lights, the fourth smelled like funky feet. I ended up losing almost a half day of revenue as a result of having to take the time to hunt for so many vehicles. I filed a formal complaint for a refund and was denied; I was told by the customer service person that whoever had denied my claim, had basically checked out all the vehicles and nothing major was wrong with him, and if there was something wrong, it was minor; even the one that I said smelled, they said it did not; I had to ask to find all this out. Plain and simple, I will never, rent from them again.
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March 2023 by K V
Not sure why you can reserve online and then when you get there they don’t even have the equipment wasted my time and fuel.
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March 2023 by Michael Clayton
Yesterday I rented a new van. The drivers side door would not seal and blew loud air into my left ear, I did not realize until I was already well under way and on the freeway. I have service connected tinnitus and the experience was miserable. I tried to turn on the radio because sometimes that helps with the tinnitus and it did not work. When it got dark I noticed the interior light was stuck on with no way to turn it off, dangerous and illegal. the manager promised to call me back in the morning after the vehicle was inspected and failed to do so. Lousy vehicles and no customer service. I will use Penske in the future.
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February 2023 by Jenny C.
Rented a trailer and completed check in online the day prior. On day of, we were able to get our trailer set up within 5 mins. Drop off was quick and convenient as well.
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February 2023 by Keyauna Atkins
Kaylah and Kyle helped my husband and I last week to get a uhaul, they were very helpful/ fast and effective, great workers overall great customer service. Thank you for the help!
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February 2023 by Charles Warford
Extremely slow service. Called before coming in and completed Online check in and reservation did nothing to speed up the process. One person behind counter and overwhelmed with work load. We need a better rental service in the area. Come here only if you have nearly an hour to stand in line.
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February 2022 by Maryann Marrotta Holt
3/5/2021 Just picked up 26' truck tonight for moving day tomorrow at 7a..m. ...pulled away fr Garden St location and truck sounds like BEARING PROBLEMS.....OMG....officeJUST CLOSED AT 8 AND PROBLEMS STARTED AT808 PM.....NO ONE ANSWERING PHONE...PANICKING!! SO WHO CHECKED THIS TRUCK OUT???!!!!!WOW...charging arm and leg and we hv PROBLEMS LEAVING THE LOT!!!
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February 2022 by Leighanne Lashbrook
Worst uhaul rental center ever! The employees are not properly trained and extremely rude. Also the manager Alex Hazel does not care about properly training his employees or fixing their mistakes, especially when they charge you twice. He will not listen to you or own up to their mistakes and rudely hangs up and will not take your call to have the problem fixed. When issues arise in store, instead of handling the problem he will run to the back. The customer service he provides is the worst I have ever experienced. This used to be a great place but with Alex as the manager I will never go back or refer anyone.
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February 2022 by Owen Romero
good experience, fast service and have exactly what I need
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February 2022 by jose diaz
Shawn was great I highly recommend the garden street location
