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March 2024 by Dante Diosomito
Not going back there again.
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February 2024 by Mariah Fuertes
Amazing customer service!! I got an unexpected flat tire and pulled into the service area for assistance. Mind you--it was pouring rain non-stop, I had a fully loaded vehicle including an infant and small dog.They took care of me right away, no questions asked. I was in and out of this location in under 30 minutes with a patched up tire and nothing but gratitude. They were so kind and reassuring the entire time.Do not hesitate to go to this location for your car needs! Genuine service like this is hard to find these days.
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February 2024 by Ramon Santiago
They fix my issue.5 stats
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February 2024 by Stacey Turner
They told me it would take a half hour to replace my battery. Instead, I was there for two hours, making me late for an appointment.
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February 2024 by Victoria Ebanks
very quick with tire installation
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February 2024 by Terry Clark
Richie provided great customer service and is an asset to Pep Boys. I can always count on him and Pep Boys to get the job done right!
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February 2024 by Nina Perino
Wonderful friendly professional service!
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January 2024 by Yamei
Really bad experience, they didn't do anything, just put my car there for one hour, and told me everything was ok. And they said that they did the tire rotation, but didn't do anything.
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December 2023 by Kimberly Poston
I'm am not satisfied at all with my pep boys experience. I originally brought my car there because it was smoking out the exhaust. When I went to pick it up the first time after the repairs they made, my car wouldnt even start. It took a couole tries to get the engineto turn over. When i did get to finally turn over. The engine on my car sounded like it was blown because of the loud knocking sound it was making. There was also a ticking sound, and it also back fired out the exhaust very loudly. Which it was not doing before I brought it in. It was still smoking out the exhaust as well. I ended up leaving my car there because I was not about to drive my car off in such poor condition. I have two children with another on the way. I got a call from the a few days later stating that they "fixed the knocking, ticking, and backfiring but it was still smoking out the exhaust." Which is why i brought it up there in the first place to have that issue fixed. So the next day, I went up to pep boys with a trailer, and I had my car towed to my house. I'm not happy with ny experience at all. I would like a refund. I missed 2 weeks of work. I'm behind on my bills now and Christmas is this weekend. I'm extremely unsatisfied with my service experience at pep boys.
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December 2023 by Scott
My workplace has a BBL fleet account with Pep Boys. Got a large screw in one of the company truck tires on the job and was loosing air quickly. Pep Boys took the truck within an hour on a busy day for them. Got me back out the door with a proper patch and back on the road to return back to work. Good job guys, thanks for the no hassles service!
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November 2023 by Annya Tejera
If you paid for the lifetime warranty alignment and you go in to have your alignment done and need to use the benefits you paid for make sure you ask for a print out of your alignment. I went there last month , they had told me they had done the alignment and rotated my tires. My car was still not aligned and my tires weren’t even rotated per my request they also didn’t tell me that per their policy they leave better tires in the back even though my car is a front wheel drive. Thank goodness I have friends that are mechanics that were able to check my car and went with me to get this corrected.
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November 2023 by Alexa Drab
Car battery terminal was loose, got in and got out extremely quick, free of charge as the fix was minor. Sarah was especially helpful (explained everything about what was going on, worked fast), I would definitely recommend her service!
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October 2023 by Sebastian S
Great experience, great customer service. Employees were awesome I definitely would recommend this place for anybody looking to get their car worked on.Shout out to Dominic, Jacob and I forgot the name of the girl :( blonde with tatts. Shout out to you too, thank you guys for everything especially getting that ac working :)
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October 2023 by GMAN
Dominic the service writer was very cordial and thorough. He explained all of the costs. It was very busy but he took time to talk with me. He even returned my call the next day when I had a question about the repair. The mechanic worked on my car beyond closing hours to get the job done. The right axle was replaced and now the car runs great. Great experience. I would recommend Pep Boys on East Colonial very highly. Thanks.
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October 2023 by Raul Garcia
I went in there last minute and hour before closing and they still were able to take care of me. I had a flat tire. I had a nail in my tire and they fixed it.
