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December 2023 by J R.
I visited Enterprise Rental on 12/16/23 to pick up a vehicle, but before going, I called to confirm its availability. Unfortunately, the person who answered the phone, Ryan, displayed extreme rudeness and obnoxious behavior. Upon arriving, I inquired about the availability of the General Manager. Ryan falsely claimed to be the GM, even though his position was listed as a Branch Manager on the front desk cards. When I insisted on knowing who his boss was, he reluctantly provided me with the name of the actual GM. However, he failed to give me the GM's contact information, despite my explicit request. I then expressed my dissatisfaction with his brash and rude phone etiquette. No customer should be subjected to such treatment simply for asking a few questions while trying to rent a vehicle. As a result of this experience, I have decided not to rent from this particular store again. I intend to escalate the matter to the actual GM, Zachary Edwards, to address the issue.
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December 2023 by Brooklyn I.
The customer service was so great! It was busy when I arrived to rent a car, but Ryan got through the line efficiently and with a friendly and welcoming attitude. The gentleman that was there when we dropped it off was also quick and very nice.
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June 2023 by Jennifer D.
If you're in need of a rental car, I experienced amazing customer service! I would 100% recommend this company and this location.
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February 2023 by Sujith I.
I ordered through Costco a Van and when I returned it, they added additional charges without letting me know.They over charged me 250 bucks and when I addressed the manager ,he was suppose to take care of it and it never happened.I will not conduct any business or recommend anyone here.
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January 2023 by David B.
Even though their inventory was very limited, they found me a vehicle that was very acceptable and was a brand new truck. I did have to wait awhile to return the vehicle, but was expecting this as I am not a Gold member or equivalent at Enterprise. Overall, a better experience than the other local rental place.
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June 2022 by RJ B.
The store in Orange City is the best. Good people, good cars. Competitive prices. I rent here exclusively. Great service!!!!
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April 2022 by Steven M.
Great service, and the car was clean.. facilities were also clean. Communication was clear. Follow up was excellent.
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February 2021 by Mihir D.
They gave me a Armada and I drive an Altima. So now I'm spending a shit ton of money for gas. I asked for another vehicle but they wanted me to check in with what they had. They should be calling me the second they had a different car. The fact of how lazy and how much they don't care doesn't stop there. Next I waited forever to be picked up from the auto body shop and only after calling. And I prepaid for my gas at $1.75 and left a $50 deposit. I returned the car with 3/4 of a tank in the car. I received only $48 or so dollars back to my card. You stole money from my pocket. Do not rent from this location as they show no care for their customers from the second you make the mistake of booking with them.
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December 2019 by Luis Rosa
Great customer service. Very knowledgeable. Went above and beyond to help me with my rental needs.
