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December 2023 by Ilir Ademi
The teller at this branch is misleading, unprofessional, and has no people skills.
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August 2023 by David Parenti
It is no shock to me that EVERY SINGLE REVIEW for this bank in the last year is a single star, the absolute worst rating possible. I am more than willing to unite with these reviewers and add my single star rating as this branch is the worst managed bank I have ever come across in my over 45 years of banking. The employees at this branch have no idea what customer service is and they apparently don't have much training in banking operations either. The worst of the offenders is their deplorable manager. She is the most blatantly pretentious person I have ever come across. There is not one thing sincere about her and just interacting with her is cringeworthy. It obviously is not just my opinion either as ALL of their ratings in the last year (ALL one star ratings) coincide with her tenure at this branch (roughly a year). That's right folks, under her management, there is NOT A SINGLE RATING ABOVE ONE STAR. Read those other ratings from the last year and you will see that it would be a BIG MISTAKE to do business with these folks. No one deserves to be treated the way that we have all been treated by these employees at this branch. There are far too many other banks out there who have taken the time to train their employees properly and who give customers the respect and service that they deserve. This branch will most likely be closed in short time as they could never sustain with the attitude and management they presently serve with.
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July 2023 by Sherri Rimel
As a paying customer, my experience today at the branch has me questioning if my family and I will continue to bank with Fifth Third. My daughter and I needed two witnesses for signing of a "Living Will/Health Care Surrogate form", not necessarily a notary, but we asked for the notary since we figured they would be familiar with such a seemingly simple request. The notary was with another client, so we waited about ten minutes -- no problem. When the notary, Marisol, came up to us asking what brought us in, I showed her the documents and explained that we needed two witness signatures. Her responses felt rude when she questioned why we were there and then said she needed to see if anyone else could help since we needed two signatures. We could see two other employees behind the counter, which is where Marisol went, and one client at the counter. Seemed to be a pretty slow morning. When she came out from behind the counter though, she said nothing to us and went back to her desk, but with that same client that was at the desk -- who had came into the bank way after we had already been waiting for Marisol. We are also clients of the Grow Financial bank off Bloomingdale, and their customer service is 1000% times better, so we left and went there instead. If this is the level of customer service that can be expected to paying clients of Fifth Third, then I doubt we will continue our family business here.If you value your time and wish to be shown respect, don't waste your time here like we did today.
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July 2023 by Taylor Rimel
It’s near impossible to get through to a representative to file a claim, finally got through to someone after a ridiculous hold and then they either hung up or the call disconnected but either way had to start from scratch. The branch itself can’t help with fraudulent charges, they can just cancel and order you a new card, so in the meantime the bank can continue to charge you more and more fees for an overdrawn account, which was due to money being stolen and there is nothing you can do but keep calling and calling and calling. Worst experience with a bank, terrible customer service. Take your business somewhere else.
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March 2023 by Eddie Georgi
Simply wanted to cash out a small check that was a payroll check with two government valid ID,’s Why should I pay five dollars to get my own money? I asked if they could cash it as a courtesy and they told me that their system was unable to do that unless I pay a fee or open an account… meaning that the bank manager has no power to override a fee? That simply goes against personalized service. Why would I open an account with such a lack of personalized service? We are talking about a payroll check drawn off of their own bank account.
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February 2023 by Elite Painters
Bad counter service, I felt that I was bothering her and approached the counter for a withdrawal. Have an issue with Zelle too, but no help from the manager either. They don't want to take responsibility saying Zelle is responsible, where Zelle stated the same thing.
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January 2022 by Ljiljana Trkulja
very nice people, always helpful
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May 2021 by G K
My friend missed the support period of SBA because of the date of the establishment of the company. Many banks have stopped personal credit business during this pandemic. So my friend tried to ask 5/3 banks in Downtown Tampa to see if they could get help. Working capital and payment and establishing a long-term cooperative relationship, and at the beginning, she has stated that if she is indeed unable to obtain the qualifications to apply for a loan, it is not so necessary to have a new account in this tight stage, so this service specialist here At the beginning, she expressed her kindness and stated that she can handle this situation. My friend is very excited and very grateful to add her painstaking and painstaking journey to the present, plus this very moment when she encountered a pandemic, which led to all entrepreneurial plans. More challenged. So my friend gave the 5/3 bank the required documents and deposited a cash check of $1,000 in accordance with their requirements, and waited for the funds to be successfully applied, and then she could continue her plan to expand her business. , But a few days later, my friend kept showing low balance alarms on her bank account, and the cash check deposited a few days before the 2nd meeting was also shown on her account. The check needs to be kept for 2 weeks, because she has never encountered such an important thing and has never been treated like this by the bank. As a client, she feels aggrieved and feels very bad, and then she called with doubts. The bank asked the commissioner who served him at that time, but the commissioner at that time asked my friend to wait for a long time before answering. Then the commissioner only used delaying tactics to indicate that he had not been notified, and he needed to write a document for the project and apply, saying that it needed I will wait a few more days to find out, but did not say how long a few days are. It is completely different from the attitude promised at the beginning, so my friend called to the 5/3 bank of other regional branches to inquire. What was going on, and I learned that basically a person must have an account record here for 90 days before he is eligible to apply. At this time, my friend suddenly realized that the 5/3 bank commissioner in this place just wanted my friend In any case, first set up my friend's personal and business accounts here, and deposit the amount. As for the follow-up payment, no news is mentioned.So a week later, my friend called the 5/3 bank in the area again to ask how it was. As a result, the commissioner at the time said that there were other businesses on the scene, and I will reply to my friend later, and finally contacted the commissioner who served her at that time, and then my friend asked the commissioner again for all the questions that he inquired after the two meetings. , Because the commissioners in this area did not tell my friends the rule that it must be 90 days to be eligible to apply for payment, so they just get my friend’s documents and set up an account, deposit cash, and then ask me The friend can only wait, she can have other choices, go to other banks to establish a cooperative relationship, why should she suffer such treatment. 1. It has been stated that if it is determined that the business is too new to qualify for the loan, then for her, she needs to have other accounts in this period2. Let her take two long journeys to the center of the city, even though she lives in an area where it takes more than an hour to go back and forth.3. Deposited cash cheques and required documents in accordance with the requirements of the bank’s commissioner for their convenience4. From the beginning, I asked about the loan qualifications to maintain an attitude of active cooperation and gratitude. I hope to get help from this bank, but I didn't expect to feel that it was designed to open the account first. In short, I can only wait for their reply, but it is not the case.
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December 2019 by Weston Gee
Hands down the worst bank I’ve ever dealt with. Not specifically this branch but 53 in general has become absolute garbage.
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September 2019 by Marijke White-deBruin
Excellent service, Jocelyn who opened the account with periodically checks in to make sure I am pleased with the service!
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July 2019 by Carlos Diaz
Awesome bank. I've been looking for a bank that I be able to depend on and I finally found it. From the management and tellers ,they know what they doing. Thank you.
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May 2019 by Ricardo Valdes
I'm a well established socio economically middle class person get a hint I'm a business owner. Went to deposit 1,500 dollars got a 10 day hold. Well ok probably security reasons right? Nope apparently 1,500 dollars is a whole lot of money to these folks??? So their excuse is that my account has never seen this amount of money, which is a lie.So these people need to find out if I'm not a drug dealer first before clearing the check, Ridiculous â€â™‚ï¸ A hold for three days is fine but 10 whole business days is a joke go bank with PNC or Chase never had any issues with them.
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January 2017 by Chris Davies
Opened an account here 6 months ago, very friendly service
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May 2016 by Wendy Wright
Very friendly staff a little hard to get in banking there for years they are very personable and very helpful with advice on investment checking and everything else
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April 2016 by Jad Said
this loction is bad customer service . i will never back there stay away from this loction ,stay away from carol she dont know what she doing.