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August 2023 by Kelly Marie B.
Budget car rental in Venice is by far the best rental car agency in the area. I never have a problem, and they go above and beyond to make sure you're taken care of. I highly recommend Venice Budget for your rental car needs.
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July 2023 by Shannon P.
Never rent from this Budget location. Worse service ever! Jackie and Angel would take candy from a baby.I return my car full of gas. I went inside and talked to Angel. After checking with the guy in back, she did acknowledged my rental was returned with a full tank of gas. She confirmed that no extra charges would be processed. I took the time to go inside and make sure to avoid problems considering all the bad reviews this Budget location has. She charged me $72 for gas anyways. When I came back to complain, Jackie tried to give me a 1-800 number like it's my responsibility to fix it. Jackie begrudgingly agreed to fax in a request for the fuel charge to be reversed. That was over a month ago. I called to check on the refund and Angel put Jackie on the phone, as she said she doesn't handle that. Before I could even tell her who I was, Jackie said she remembered me, and that she faxed in the refund request twice.I started to ask her if she could look into it and she rudely interrupted me. Jackie spoke in a very condescending and demeaning tone of voice, telling me that I have to call the 1-800 number, that it's not her job or problem. I guess that's gonna be really hard for them to fix the problem if they took the gas they charged me for. it really sounds suspicious that they would not want to help me and have completely ignored my situation.
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July 2023 by Anna Shtatskaya
Very nice service. Got my car in 5 minutes. The lady on the reception was friendly and fast. Not asking for extra insurance. Highly recommend
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July 2023 by Jack Long
The truck ran and handled well. No issues arose.Pick up and drop off were seamlessI would use them again
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June 2023 by GoldGun
I've never seen such horrible customer service in my life. Will never use budget again
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April 2023 by Ariel J.
I would give zero stars if I could. I reserved a TRUCK and when I came in there was no truck so I had to make multiple trips. They said they wouldnt charge me for the extra mileage but they did.... Of course. Oh and the van they gave me? Yeah every since door was dented in, not little dents, i had to small the doors to get them to close. The steps to get into the can were also dented to the point you couldnt step on them. The back tail light with the rear view camera in it was hanging off by the wire so it was unusable. Super unsafe. I will be going back to uhaul from now on. Completely unacceptable.
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February 2023 by Gina D.
I give this location a 0 rating. 7 passenger SUV was not available on day of reservation even though it was reserved 3 weeks in advance! Was asked if I could wait around for a drop off they were expecting. Had to go back after day after by no choice as all other rentals did not have 7 passenger SUVs available! Then they charged me the original rate for original days and charged me an extra 73.00 for 1 hour on day of returning car. Total rip off. Will never use Budget again!
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February 2023 by Tina C.
Horrible customer service. The staff is incompetent and is not educated on up to date registration laws. AVOID this office at all cost! The owner is the most incompetent.
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January 2023 by Vinnie P.
If you're looking for a company that doesn't honor reservations and is rude about it, this is the place for you. Incompetence runs amok here.
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November 2022 by Yalicia L.
I truly wish I could take away stars from the horrible location. Angle did NOT communicate the fact that there would be $300 hold on my bank account! I called the supervisor and she didn't even say sorry. If you want proper customer service, please do not waste your time and money here!
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June 2022 by Robert Schippman
Very friendly and helpful
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January 2021 by Winnie H.
If I could give them a minus I would. They ripped off my friend for $388 They would not honor a voucher we had saying that the car was paid for.
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October 2020 by Phill Greenfeder
They didn't call to let me know they didn't have a truck, I show up for my appointment they told me don't have a truck. Didn't offer to send me to another location or even give me a time frame for when I could expect one. There's 3 other people here waiting for other vehicles as well. Idk about you but if you don't have something don't you think giving some one a call so they don't waste their time would be nice. I guess that's not the case here. Definitely will never recommend this place ever and I'm seriously sorry I even bothered coming here.
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June 2020 by Kristen Cinque
Jackie is the best! Helped me when someone else there couldn’t be bothered and transferred me to the national line. That line couldn’t find my reservation so I went down to do it in person. Jackie helped me change my reservation before, and I was so relieved when I walked in and she was there. She took care of my issue in less than 5 minutes! She’s wonderful and if I never need to use this location again she will be the only person I ask for.
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October 2019 by Philly Finests
If I can give a negative 10 star I would, drop off a 1 way truck full and clean and they charge a fuel charge and a cleaning charge avoid this location if you can!!