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April 2024 by tessa brooks
Worst CVS location EVER!! Always takes a minimum of 2 or more visits in person to get a prescription refilled. No mind to calling it in or your doctor you have to physically show up then most of the time it’s still not ready when they tell you will be days later
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March 2024 by J M
0/5 stars. Understaffed.
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January 2024 by Pemberly
45 min wait for an antibiotic, when they said 15!
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January 2024 by Dean Patterson
CVS has a great staff working at this location in Venice on Jacaranda. They offer exceptional customer service every visit. It’s a busy pharmacy but they get the customers taken care of in a reasonable time. Kaylee was at the pickup counter on my last visit and she was a true expert at providing excellent customer service. She was pleasant to work with and very helpful in answering my question. I’m glad I switched pharmacys recently, CVS is the best!
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April 2023 by Carter Eide
Out of my medication for a month. Keep telling me to call back Tuesday then I wait on hold for 20 mins on Tuesday to speak to somebody. Gonna find a local pharmacy and stop bothering with these chains that don’t care about their customers.
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January 2023 by Jennifer Reynolds
Very nice people work here, they work hard to get what you need. Theresa is the BEST!
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December 2022 by Janet T.
They refused to fill my Paxlovid prescription with my bringing in a written paper prescription. The young woman was even laughing when I said I could come in without a mask and breathe all over her. She said everyone else does. When my husband who went to pick it up said if I got seriously I'll over night it was in her, she said I should just go to the ER! No wonder our ERs are overly filled and no wonder Covid is spreading.
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November 2022 by Tessa Jones
Never have my script ready I will call it in and stop by days later and it’s still not ready. They are like it’s here just come back in an hour and it’ll be ready. That’s the point of calling the prescription in a day ahead of time so that it’s ready when you pull up. I had to wait over an hour one time for a script that I couldn’t go without.
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October 2022 by Jean R.
I went for the first time yesterday. Was given a rather steep price for my prescription. She never mentioned she ran an expired insurance and that my current wasn't even considered! The price was $0- ZERO, with my insurance. I am new here and haven't been to this store ever. It was 5-10 years ago in another state & all info at their fingertips. Just communicate!The lack of manners and empathy is getting to be the norm at many pharmacies, even going as far as being rude and forgetting they are part of the health CARE system. I do understand the insurance makes life challenging for them as do numerous grumpy people but treating every customer as a new start is part of customer service. If you can't, work behind the scene.
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July 2022 by Nicte S.
I just want to mention Max from the pharmacy department. He is GREAT. Today I walked in very upset because the CVS located in S Jacaranda and Tamiami (across Walmart) got my prescription all wrong and didn't offer any help. This is the same prescription I've been getting for over 10 yrs. So, after that bad experience, I decided to drive to this branch and ask for help. Max took my info and worked in the computer for about 6 or 8 minutes. When he came back he told me he got everything squared away and my prescription would be ready. I know it wasn't a simple thing and he did all that with a smile on his face. I work in customer service and I understand how difficult and challenging it can be so THANK YOU MaX for all your help and for solving my case . I will be going back to this branch for now on.
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January 2022 by Rosemary P.
absolutely mortified by the complete lack of sympathy and care from a PHARMACY. The women I talked to today had no care for the problem I had, wouldn't help and refused to let me speak to anyone in charge. simply kept shrugging her shoulders. Maybe hire some people with a little empathy cvs ? I was shaking head to toe when I left with tears in my eyes. My mom had to call them and only then did she finally reach the actual pharmacist. Simply awful customer service. If you want to be treated like a person go to a different cvs ! The pharmacy at this one is just unacceptable.
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August 2021 by Bill G.
Got my COVID shot here. The pharmacist was extremely gentle---easily one of the better vaccination experiences I have had. The only downside is that the pharmacy was super busy between the drive-in and walk-in lines, and it was hard to keep track of the different queues for prescriptions, vaccines, and inquiries. The pharmacy did have a lot of staff, but only one pharmacist (as far as I could tell). But huge props to the pharmacist, he's great
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January 2021 by Christine Constant
I have always been happy with the pharmacists and staff at this cvs. They are very busy, yet handle things well.
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November 2020 by jennifer w.
If I could give less I would. Worst service. Staff is so rude and unkind in the pharmacy area. The ladies upfront are always sweet. I just dread interactions with the pharmacy. To work in a medical position, they sure are cold and have no patience.
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June 2017 by Sarah Recupero
The Pharmacists here are a JOKE!!! Just went today with my dad to pick up Ibuprofen prescribed by his doctor for years. He's also on an anticoagulant for years. All his doctors are aware of this, and he's had them both filled by CVS multiple times. All of a sudden, today, the pharmacist won't fill it because she can "lose her license" and "has to protect her family" and all of these other ridiculous claims to make herself feel/sound important. She would rather argue than just get on the phone and verify it with the doctors office. Watch out!!!! Pharmacists on a power trip!!! Don't go here. Funny thing is she didn't realize the young girl sitting next to my dad is a prescriber and can see through all her drama. I will be calling cooperate tomorrow to discuss this with the medical director.