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January 2023 by Jennifer Reynolds
Very nice people work here, they work hard to get what you need. Theresa is the BEST!
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December 2022 by Janet T.
They refused to fill my Paxlovid prescription with my bringing in a written paper prescription. The young woman was even laughing when I said I could come in without a mask and breathe all over her. She said everyone else does. When my husband who went to pick it up said if I got seriously I'll over night it was in her, she said I should just go to the ER! No wonder our ERs are overly filled and no wonder Covid is spreading.
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November 2022 by Tessa Jones
Never have my script ready I will call it in and stop by days later and it’s still not ready. They are like it’s here just come back in an hour and it’ll be ready. That’s the point of calling the prescription in a day ahead of time so that it’s ready when you pull up. I had to wait over an hour one time for a script that I couldn’t go without.
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October 2022 by Jean R.
I went for the first time yesterday. Was given a rather steep price for my prescription. She never mentioned she ran an expired insurance and that my current wasn't even considered! The price was $0- ZERO, with my insurance. I am new here and haven't been to this store ever. It was 5-10 years ago in another state & all info at their fingertips. Just communicate!The lack of manners and empathy is getting to be the norm at many pharmacies, even going as far as being rude and forgetting they are part of the health CARE system. I do understand the insurance makes life challenging for them as do numerous grumpy people but treating every customer as a new start is part of customer service. If you can't, work behind the scene.
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July 2022 by Nicte S.
I just want to mention Max from the pharmacy department. He is GREAT. Today I walked in very upset because the CVS located in S Jacaranda and Tamiami (across Walmart) got my prescription all wrong and didn't offer any help. This is the same prescription I've been getting for over 10 yrs. So, after that bad experience, I decided to drive to this branch and ask for help. Max took my info and worked in the computer for about 6 or 8 minutes. When he came back he told me he got everything squared away and my prescription would be ready. I know it wasn't a simple thing and he did all that with a smile on his face. I work in customer service and I understand how difficult and challenging it can be so THANK YOU MaX for all your help and for solving my case . I will be going back to this branch for now on.
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January 2022 by Rosemary P.
absolutely mortified by the complete lack of sympathy and care from a PHARMACY. The women I talked to today had no care for the problem I had, wouldn't help and refused to let me speak to anyone in charge. simply kept shrugging her shoulders. Maybe hire some people with a little empathy cvs ? I was shaking head to toe when I left with tears in my eyes. My mom had to call them and only then did she finally reach the actual pharmacist. Simply awful customer service. If you want to be treated like a person go to a different cvs ! The pharmacy at this one is just unacceptable.
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August 2021 by Bill G.
Got my COVID shot here. The pharmacist was extremely gentle---easily one of the better vaccination experiences I have had. The only downside is that the pharmacy was super busy between the drive-in and walk-in lines, and it was hard to keep track of the different queues for prescriptions, vaccines, and inquiries. The pharmacy did have a lot of staff, but only one pharmacist (as far as I could tell). But huge props to the pharmacist, he's great
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July 2019 by Mike W.
Having surgery next week....I went through the drive through to try and drop off my prescription for an antibiotic and a pain killer....I understand the pain pill epidemic in this country but the lady working the pharmacy drive through was extremely rude and treated me like a criminal.....told me "they didn't have it" would not answer any questions about when I could possibly return to try and pick it up nor did she offer to fill my antibiotic prescription. Went to WALGREENS up the road very polite and complete opposite of service I received. Much more negative things to post but I need to move on lol Just DO YOURSELF A FAVOR AND GO TO WALGREENS!!!!!!