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January 2024 by R. Nolan Lewis
Very happy with the service here. The Anti Lock Brake Module needed replacement in my Grand Cherokee and this happened just days before my warranty ended. Jeep was unable to take the car until the warranty was expired and I was going to have to pay a hefty bill. The team at Douglas Jeep let me know they would do everything they could and ended up covering this for me. Great people, great experience, thank you!
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January 2024 by Stacey Bright
Great experience Melody was our sales person. She was great and made sure we were happy with our selection.
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January 2024 by Laura Skzynear
Zach Smith was a great sales man , very knowledgeable and patient and got the deal to go thru easiest car transaction ever ! Thank you !
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January 2024 by missy hays
We came here after shopping at 8 other dealerships. This should have been our FIRST and LAST stop!! We worked with Caden and his manager Matt. They were fabulous! We showed up 15 min before closing and we never felt rushed or that we were a bother. They were patient and happy to help us explore options.They listened and heard what our needs were and found us exactly what we wanted. From beginning to end it was a great experience!
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January 2024 by G GD
Wasn't in the immediate market to buy, just came in to browse current available vehicles and deals. Ryan greeted me and immediately made me feel like I was talking to a friend about options in my best interest. Very knowledgeable and very friendly. Ryan reassured I was getting a good deal and with the numbers he presented I couldn't say no. Ryan also made it very clear that he was respecting my time and didn't take forever to process the whole experience. I will be coming back to Ryan for all my future car buying needs and telling all my friends. Thank you again Ryan Becker for a wonderful car buying experience.
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January 2024 by Robert Jarrett
I had an issue with the service dept and the administrative staff. My 2020 Wrangler needed an auxiliary battery for the auto on/off. Initially, I was told it would be under warranty and then I was told it wouldn’t be because I was a few days over the 36 months (7 days). My fault. The issue occurred before the warranty expired but I failed to get it in on time. I have three issues:1). The administrative lady who handles warranty could have at least made a call and tried to get an exception. That didn’t happen. The service advisor told me, “yea, they really fight for some people, but not for others”. I bought my car there, why not fight for me. It was a matter of days, and the problem occurred before the warranty expired.2). When I asked the service advisor what the battery would cost, he told me $189, so I said fine. I was also getting an oil change and tire rotation. When I got the bill, it was $545. The difference was a labor charge that he said he quoted on top of the $189. He did not quote it. I was listening very carefully when I asked the cost.3). The customer service provided throughout this experience was severely lacking. The service advisor sat slumped in his chair and could have cared less about my issue. He made no effort to help, whatsoever.I was considering ordering a new Wrangler hybrid. I told the service advisor when I left that I would “ I am sure nobody here cares, but I will not ever return for either service or sales. Too many other options.
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January 2024 by Its All Good LLP
Just purchased a New 2023 Jeep Gladiator Mojave, my salesman, Emilio, to the Sales Manager, to the Finance Manager, they were all absolutely fantastic. I cannot stress that enough believe me I’m 68 and it’s hard to get impressed at my age, my intentions were to look at the jeep that was advertised and marked down 15% over list , ended up buying it , these guys were a great team. I have never felt more welcome at a car dealership. Thank you.,,,Ricky and Joyce Sutton
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October 2023 by S Lindsey
I have purchased 3 new vehicles from this amazing dealership. I actually drive over an hour so I can get their customer service. I met Zach Smith in sales a few years ago and am amazed with the customer service I receive from him. I’ll only use this dealership from now on. I highly recommend them and especially Zach for all your new vehicle needs. Thanks guys!Scott L
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October 2023 by David Heebner
I had an amazing buying experience here all thanks to Debbie Walsh! She had a better idea of what I wanted than I did! Thanks to her I now have an amazing Ram truck that is perfect for me and my family. Her friendly and knowledgable approach made what can be an overwhelming process quick and easy. This was the first time I've ever walked out of a dealership knowing that I got a good deal on a great ride. They were able to arrange things in a way that other dealerships told me was impossible by going above and beyond to earn my business. I highly recommend you find Debbie, have some fun and see what she can do for you!!
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October 2023 by Lee B.
Well, when you find a nice salesman that's not pushy and likes to listen, you're going to go back and buy something from him someday! And that's what we did today! Bought this brand new Dodge Laramie! Traded in our 2020 Dodge Ram Bighorn! This awesome Dealership gave us a fair price on the new truck and a fair price for our trade-in! The extended warranty sounded good and not pushed on us at all so we did it! It all happened in a couple hours and out the door! So happy we got to buy something from Lance, our salesman! Truly a nice gentleman!
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August 2023 by Pamela Baron
Tom Fields @ Douglas Jeep was Amazing to work with!When I decided I was ready to trade my vehicle in, I put my information into Kelley blue book and within minutes I received multiple calls, texts, & emails from 4 different local dealerships in the area, but Tom was the only one that kept following up. We went in yesterday and got it done.Thank-you to Tom, Justin & Monte for expediting everything.This is a Great family owned Dealership and they were amazing to work with. They have definitely earned our future business.Call Tom Fields you won’t be disappointed. ?
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August 2023 by Edward S.
WARNING!!! BAIT AND SWITCH I drove from Tampa to buy a new 2024 Wrangler. I was ready to buy with cash and all was great until the price of the Jeep was not what was advertised. I was told the price I drove over a hour for was an error. WHAT A SCAM. Old school SLEAZY business practices. I have attached a pic of their internet site. If it was an error why was it that way for days? Exactly why people hate car salesman!!!
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August 2023 by David C.
I brought my 2015 Ram in for the famous Hemi tick & a ABS module failure. After a slight mix up with filing the warranty claim, both items were fixed in 3 days & all I had to pay was my $200 deductible. Great service & fast turn around. Thanks
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August 2023 by Allison West
Gary Black and Tom Fields helped me make my teenage dream come true with the purchase of my new Jeep Wrangler Sahara! Gary was helping myself and another customer but Tom stepped in to keep the process moving for me. Both were helpful and personable. Overall great experience. Kevin, the finance manager, helped me to customize a warranty package that worked for me. Thanks for helping me make it happen!
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August 2023 by Terri Hesse
During our search to purchase a car locally, my husband and I met Barry Joubert. With Barry's guidance, extensive product knowledge, and patience with our decision-making-process, we purchased a beautiful new Grand Cherokee, and we couldn't be happier. This car will definitely accommodate our family and our real estate clients in absolute comfort and style. I highly recommend working with Barry for your next car purchase.
