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April 2024 by Jason Witkowsky
What a breath of fresh air! With all of the "bigger" places out there and customer service going by the way side, it's refreshing to see that John and his team are not letting that hinder the way they do business. This was my first purchase, so I was a little skeptical. That all went away as the day after placing my order, I got a phone call going over what to expect with shipping of my new tank and supplies. I then got a follow-up call to go over the details one more time! Everything arrived lighting fast, well packaged and with zero issues. I've already placed another order! Thanks to the whole team, keep up the excellent customer service!
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February 2024 by Kenny D.
John, Excellent Acrylic Tank, well worth the wait and an excellent quality tank with a great price and customer service!!! Thank you John!
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January 2024 by Chris Gloss
I ordered an item and they called me up the next day to let me know the actual item is out of stock. Then John told me he was going to upgrade my purchase to the next model up!! This is my third purchase and will definitely not be my last. Can't beat free shipping!!!
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November 2023 by jessica rourke
John is an amazing person to deal with for all your fish tank wants and needs. I highly recommend his company
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October 2023 by Ray Stutz
Absolutely wonderful experience doing business with John. The tank and stand are beautiful. Fish Tanks Direct has a lifetime customer. Thank you!
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October 2023 by Lyndsay Dulski
This store is amazing! I got my first tank from them and im beyond happy with it, definitely worth it and cant wait to set it up
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October 2023 by Courtney Pecoraro
Great customer service and quality items!! ?
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October 2023 by moviegeek80
I have been an aquarium enthusiast for over 30 years and have dealt with big box stores until I was sick. I found this site and decided to place an order for a custom 75 gallon Clear For Life acrylic tank. Through the ordering process, I had the esteemed pleasure of working with John, who was with my order from payment to delivery. John answered every question I had and gave me the assurance I made the right choice on where to make my aquatic purchases going forward! Thank you John! Thanks Fish Tanks Direct- you gained another customer for life!
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October 2023 by Scott Perkins
Wes was great! My Reefer250 return intake barb broke (catastrophic), so I ordered one late night online. I paid for the 2nd day biz air not thinking about the Labor Day Holiday. The next morning Wes called and walked me thru actually getting it the next day. He went WAY above and beyond to assist me. Package arrived the next morning and installed. Thank you Wes!!!I’ll be back to support your store again.
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August 2023 by Andrew R.
Shipped my items incorrectly that rendered the product ineffective. Wont call me back and wont respond to emails. I had to dispute with my cc company. Not a stand up company.
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June 2023 by Steve Lindstrom
I ordered a chiller for a bait tank we are building for our resort and received it a month ago. I just unboxed it and found it to be damaged. I called the company and they said they would get back to me. Within an hour I received a callback from the company saying the replacement part will be shipped to me free of charge. Wow! What fantastic customer service. Fast and friendly service.I would definitely recommend this company.
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June 2023 by Jessica DuHart (Noonie)
Someone made a fraudulent purchase on my card from this company. The total was $80.94 Any assistance would be great.Update: The manager John Bielanski was AMAZING at helping me with this situation. He personally contacted me to be sure he could assist with the matter in anyway. They have it where they double check if the shipping address is different from the billing address. If I were to shop here, this feature would help me feel very secure. Thank you so much for EVERYTHING!!!!!
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June 2023 by William Helfer
Love my tank! John was 10/10 to work with. Thank you so much will order again. It came with out a scratch. I had the fish In 1 hour after delivery
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June 2023 by Andy Fang
These guys shipped out a protein skimmer for me the day after they get hit by a hurricane - don't need to put your lives on the line boys!!! Appreciate it
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June 2023 by Richard Greenberg
When Jake was there, I’ve spent over $15,000. Everything was great the owner John doesn’t care about anybody I bought stuff and it’s missing screws and he has done absolutely nothing I just called he said he’ll give me a $10 credit for a $300 light, worst service available I would never deal with them again and the red C160 power supplies burn out every three months and they do it nothing to warranty them. You have to deal with a Red Sea direct even know when you bought him from them all that guy John does is pass the buck , Jake always took care of everything
