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March 2024 by Joe Gintoli
Beware! If you return a car there on a Sunday and follow the sales rep's instructions when you pick up the car and use the drop box they will rip you off and charge you for an extra days rental and a late fee! Even if you contact Hertz billing! Was a Hertz user...no more!
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February 2024 by Taylor Renee
Really good, caring team here, had to go elsewhere only due to insurance but I think his name is Joe he was understanding and patient, even with how busy it was he did most of it by himself. Yall are doing awesome, keep up the good work. Thanks so much.
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February 2024 by Juliette Coleman
Thank you Joe Jenkins for super service again at Hertz Car Rental on the Venice Bypass!
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January 2024 by Shaun P
Aleays experience great customer service here. Received several confirmations for my reservation in advance. The representative had it printed and ready to go before we arrived, so check in was easy and quick. Staff and management are respectful and professional over the phone and in person. Vehicles are very clean and everything works on their cars. No issues with billing, payments, or extensions (very reasonable). Recommend using car seat covers as seats are fabric and you risk staining, dog hair, kid messes, etc.our family was very happy.
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January 2024 by David Euler
"0" Do not book with this company. They call you 2 hours before you are suppose to pick up your vehicle to tell you they have no cars and sorry but you are out of luck. Complete garbage company. Do not take the reservation if you do not have the vehicles.
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January 2024 by Richard Luettchau
Hertz attendant was extremely friendly & helpful regarding the contract & demonstrating the cars accessories, most helpful.
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December 2023 by Frank Smith
I am not sure if all Hertz run like this one but this was by far the worst experience I’ve ever had regarding car rentals. They will advertise amazing prices then non stop gouge you for add ons, and if you do not want them they give you a hard time and bully you into buying their products despite you already declining. They’re also extremely insensitive to how customers feel or react when things they say out loud with other random customers in the room will have an impact to the experience with their business. They embarrassed my mother severely and I will absolutely never recommend this place to anyone ever. I highly recommend everyone to avoid this place at all costs.The name of the employee who is extremely rude, inconsiderate, and disrespectful is Joe. I don’t care to embarrass them as that would be hypocritical I only include their first name that by chance the owner does read their google reviews and decides to investigate further.
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December 2023 by Corinne Bell
Two stars because they were quick and friendly. The car was borderline disgusting though. Used floss on the dashboard, dead bug smeared on the radio, what looks like hail damage all over the roof…dirty windshield, I could go on. Aside from the mess, the car should be retired as the wheels make a concerning creaking noise and it has over 64k miles on it.
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October 2023 by Maria G
Rented a Tesla that was in poor condition with no charging adapter…went to this location to arrange a swap…the man (I’m being kind) was beyond rude, sarcastic, refuse to help and took my frustration personal, actually admitting he was taking it personal because he had was having a bad day, stating “I’m closing in 58 minutes, so call customer service”. Which meant I would need to drive another 40 miles, after I’d already lost hours looking for a charging station only to discover w/o adapter, you have to use a Tesla station which I was never informed of. He was so nasty, rude and unhelpful!!!!!He needs training in customer service and problem solving skills! UnacceptableI plan to add photos shortly
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October 2023 by Jake
Booked a rental car and paid in advance only to be rudely told we don't have any cars to rent and have to wait 48hrs for a refund. I don't think you should take people's money unless you know for sure the car is available. Do not recommend this place.
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June 2023 by Omar Torres
Don't do business with this office... I reserved a small economy and added a note to make sure its the same vehicle offered on my reservation otherwise to call me before hand! I reserved 2 weeks in advanced and the guy at the desk said there are no vehicles available for me. he simply blew me off offering me to go and find my preference elsewhere. had to walk a few blocks with my suitcases to another rental vehicle that took care of this. BAD way to treat your customers! BE AWARE.
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April 2023 by Roberta Moore
Will definitely rent from these guys again! Granted they are Hertz but the 3 guys who checked me out were efficient and friendly. The return was a little challenging on a Sunday because they aren’t open and parking was taken up by people shopping at the appliance store in the back-the sign said it was fine to double park but luckily a spot opened before I dropped the keys. Awesome service!
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April 2023 by James Bowkett
The staff looked after me well, and it looks like they have a working box to drop off keys after hours.
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March 2023 by Tiffany Martos
They need an office update, it’s looking a little sad inside the office but great service; no problem renting out my car and had a great time in Venice!
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March 2023 by Lillian Bosco
We had very good service here. Polite, professional and efficient service. Large vehicle was perfect for us and our visiting family so we could enjoy an outing all together.
