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August 2023 by Diane H.
Daniel's PostDaniel Smith1h · ATTENTION Venice Honda is Exploiting the Elderly (my Mother-In-Law)Service Advisor Joe Cordaro pressured my elderly mother-in-law into getting a recomended service on her 2016 Honda Pilot Touring that she owned since new because he said the motor would "Blow Up" if she didn't get it done. The service advised "pressured" was a timing belt, 4 new tires brake fluid change, A/C Filter, Windshield wipers and an oil change (which the oil change was the only thing she originally came in for on 7/21/23). She clearly informed Joe that she could not afford all this, but Joe didn't give up and gave her a brochure for Koalifi financing and pushed her to apply for pre approval on her phone, which she got for a $5000 loan/lease.She was scheduled to return on Monday, 7/24 and when she arrived they took her across the street to get a rental car while they performed the services. She was told she wouldn't get to know the terms or amount of her bill until they completed what was necessary and submitted it to Koalifi (the finance company) when they were finished. When they were done and submitted the $2968.46 (invoice #644159) she was then made aware of the horrific finance terms. They were going to take $188.35 out of 52 paychecks starting 8/9/23 or she can pay $3,497.85 as of 8/2/23 (increasing daily) but she only has 90 days to pay off the daily increasing total, otherwise she will have to pay a total of 52 times 188.35 = $9,794.20‼HOW CAN YOU CALL YOURSELF A TRUSTED SERVICE ADVISOR AND DO THIS TO SOMEONE?‼‼‼This then leads us to 5 days later after my hard working mother-in-law was coming home from work and had a nail in her tire.She drove to Venice Honda (who she trusted) to just get her tire fixed as she needed to get home to pack for her long awaited 3 night trip to Disney the next day with her Grandchildren and Family.She was tired and vulnerable and unfortunately trusting of these employees. Certified Honda Sales and Leasing Consultant Stephen Walczak saw my mother-in-law in service and approached her as he stated service was his sales territory‼He pressured her while she was in a vulnerable state to sign a HORRIFIC contract for a smaller, used 2020 Honda Passport Touring with 29,717 miles on it. He got her to sign all under the guise of "helping her" because she needed to "get out of this situation". Mind you the "this situation" is the situation she was in because her service advisor Joe Cordaro advised her to use Koalifi financing to pay for services she could have waited to do, but she believed him when he said her car would blow up if she didn't do her timing belt. So let me backtrack and get to the HORRIFIC numbers of her new contract. She ONLY had 10 payments left of approximately $550 to own her 2016 Honda Pilot Touring with all the fancy upgrades‼She was concerned she couldn't afford the additional $188.35 every 2 weeks (that's out of every paycheck through Koalifi lease financing for her service) thus costing her about $927 a month (which would only have been for 10 months mind you as she would then have owned her car) and then she would have only had to pay just $188.35 each paycheck for the remaining about 32 of the 52 paychecks she would have left (Assuming I hadn't found out, which I have now so I would and will buy her financing out of Koalifi if they do the right thing and give her her car back) Salesman Stephen with the help of finance manager Spencer Hibbins and sales manager Kyle Composto then persuaded my elderly, single, vulnerable Mother-In-Law to quickly sign a contract for $726.58 per month for 72 months for a merely 4 year newer, smaller, used Honda Passport Touring with 29,717 miles on it with a 13.54% APR. THAT'S financing $35,377.25 for a 4 year old smaller vehicle that she doesn't like that after her trade in that they only gave her $13,000 for and she still owed $5,509.08 on it. They did include a check for $3,700 to pay off that Koalifi loan for the work done on her trade i
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April 2023 by Patrice P.
Great dealership! Courtney & Kara are so helpful! Straightforward and to the point. Low title & tag fees, not like the other Honda dealers!!I highly recommend to anyone who's shopping for a new or used auto!
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April 2022 by Elaine Jean
Great service! I was greeted promptly & the staff was both friendly and courteous. Thank you!
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March 2022 by Josh
Tim treats his customers with care. He really tried helping me and my family out as much as he could. He's the definition of a wonderful car advisor. He works in the service section and you can tell he has experienced this field. If you are wanting assistance and care at this dealership, ask for Tim.
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March 2022 by Hazel Filchak
Timely, extremely helpful and knowledgeable. Frank took the time to show us everything about the car. Finance Manager was excellent and explained all the optional things available without being pushy. A+ for both individuals and the dealership. Also the car arrived in the exact time frame that they said and it was all ready for delivery. The mechanic who did the pre inspection once the car arrived was also excellent. He filled out the report and made sure a copy was available when we picked up the car. I have never seen that thorough of an inspection done on a new car — and I have purchased many new cars.
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March 2022 by Robert Wagner
The service people are the best . Courtesy is the number one priority. They are polite, easy to understand. They make it so you enjoy going back .
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November 2021 by Jill Hartwig
Pleasant experience. Courteous service advisor and work done in timely matter
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October 2021 by Florence Christiano
From the minute I pulled into the service department I was greeted and taken care of immediately. Everyone was so nice, professional and truly seemed happy to be there which made my experience fantastic. Thank you Todd
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October 2021 by Robert Watterson
Express service I was great people were friendly and helpful
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July 2020 by Jerry D.
If I could give less than 1 star I would! Please go elsewhere for service! Absolutely the worst place I have ever been for service! My fiancé went in for a basic oil change and can back with an oil leak. She was charged for the oil change and needed an oil pan after she went in but did not need one before. Then instead of making it right they blame the shop that did the last oils change over 6 months ago! She did not have any problems up until Honda Venice service touched her vehicle! It seems pretty clear they wanted 600 for an oil pan that cost under100 but has over 4 hours in labor! They wanted to get extra from her because they thought she would not know any better! The service manager basically said it is on you and not us! Please do not deal with these very unethical people. It will save you time and money!
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July 2020 by Paul V.
Deceptive sales practices, vehicle service issues and unethical dealings. We went to Venice for a used car and found one, many questions with the salesman Red and answers that were given were not honored, we needed to have them put everything in writing. The question about if there is a dealer warranty, the answer yes 30 days, if anything is wrong bring it back. I found the service was never completed under the hood. They did change the oil but never checked the air filter or any fluids (all low) The right front had one lug nut fall off on thee drive home, so I torqued all the lug nuts and found a lose one on the right rear also. So I started to check the entire vehicle and found the splash shileds were never secured underneath, @ 8 clips missing. The front 12volt charger is not working, checked the fuse and that is fine, so a bigger issue. I then left for a family vacation and returned 4 days later, leaving the car in the driveway, only drove it 87 miles. I next noticed the right rear tire has sidewall damage. I thought it was strange that when we went to pick up the vehicle, it was in back getting work done, yet it was fully ready the day before. I think someone drove it into a lift arm and damaged the tire and they were trying to decide if they could deliver it to us with re-glossing the tires and if we would see it. We did not catch it until home, not the sales manager declines any remedy and claims there is no warranty. His response was that they went over everything, yet can not explain the air filter, fluids and lug nut falling off. He claims the 12 volt charger is probably a bad cell phone cord (same cord works in the second charging port. and denies any connection to the tire, but should talk th the girl that detailed it, she would remember having to redo the tires last week.
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July 2020 by Kyle D.
I want to start off by saying that I have never stepped foot on their property. I'm from out of town and anticipated traveling HOURS to buy a car. I've been looking for a specific vehicle for months and I finally saw it on Venice Honda's website. I called them and they told me that it was sold. No big deal, right? Wrong. I received a call from a salesman a few hours after they told me it was sold asking me if I was still interested in the vehicle and when I can come in for a test drive. I told the salesman that I already confirmed that the car was sold. He stumbles on his words and proceeds to tell me that it wasn't sold and it is being shipped to the dealer that weekend. I ended up making an appointment in case he was being truthful. As it turns out, that salesman wasn't truthful. I called the dealership about ten minutes later to confirm if the car was there or not. It was sold the day before. I wouldn't suggest boycotting this dealership but call to confirm if the car you're looking at is actually there. DO NOT FALL FOR THE BAIT AND SWITCH. You're in control of the deal :)
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June 2020 by Brandon W.
Avoid like the Coronavirus!!! I was interested in a car they listed on the website so I called a couple of times to get more details from this dealership, and scheduled the hour-long trip with my family this morning to come see it and drive it. Last I spoke with them, it was 7:30pm.We got a call this morning confirming that we would be arriving, and we confirmed. I even called them again to confirm info they'd need for a registration transfer. I spoke to several people, but my main points of contact were Michael and Red. They told me - this morning - they "were getting it ready for me" and they "found it in their notes" by my phone # and they "would see me soon".When we arrived this morning we were told the car was gone. Apparently it sold last night at 8:45pm.We were given a number of clumsy excuses, including an effort to scapegoat their third party scheduler. My feeling is that at best their story shows they are willfully negligent in keeping their customers informed. At worst, they were gambling that we'd be interested in the up-sell alternative they were only too quick to offer.WHY ON EARTH DID THEY NOT CALL AFTER THEY "REALIZED IT WAS SOLD" INSTEAD OF LETTING ME DRIVE AN HOUR FOR OUR "APPOINTMENT" ? These are the shenanigans that give car salespeople a bad reputation. We can't and won't buy a car from people we can't trust.They do not deserve my business or yours.
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May 2020 by Courtney P.
Purchased my first car today and had such a great experience at Venice Honda! Cheryl, Alex and Dan were so helpful and patient with me. From the minute I walked in, to handing over the keys I felt like I was in great hands. Thank you so much for an amazing experience!
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April 2020 by Patty Walsh
The staff, they really care for our safety.