-
February 2024 by Tina Smith
Very nice employees. Exchanging an incorrect item was effortless
-
February 2024 by John Cooley Jr
Very helpful
-
December 2023 by mariana adriana
They won't test your car for engine light if the battery is in the back of your car. Forget about changing the battery, same. So...if your battery is in the back of your car, you are out of luck . Didn't expect that
-
November 2023 by Robert Underwood
Awesome they were open on Thanksgiving. The staff was excellent. Thanks
-
October 2023 by Bryan Dacey
Great customer service until new management. I am just a small side shop but spent $20,000 a year and Brett was named manager. He refuses to do business with me. I have never spoken with him and cannot receive a reason why. I worked fulltime in the autorepair industry for 15 years and have never had a parts store representative as good as Duffy is and as bad as Brett is.
-
September 2023 by Tom Gauvin
tried to call and busy tone. we drove to location and the one and only salesperson Kelly still on the phone. we waited. a person with food came from the back area and promptly helped customers walking in the door. apparently our business was not important. Great options and service across the street.
-
September 2023 by Sharon DeLuca
Every time I have used them, they have been honest with me and saved me money. Thank you for being a trusted auto source
-
September 2023 by Jonathan Stonewall
Great customer service and clean new store. They are very knowledgeable as well.
-
August 2023 by Willam Happy
Great place to get your auto parts. Very knowledgeable staff.
-
July 2023 by Dawn Cosentino
Terrific customer service. They showed me both the quick and easy solutions to my problem AND the solid repair that cost a bit more. I went with the long-term solution. I plan to go there first for all my automotive needs from now on.
-
July 2023 by Vince Mamanella
Put my wiper blades on. No extra charge. Yah
-
May 2023 by Laura Santos
Has the parts I needed with staff that knew what they were doing
-
May 2023 by Jarett Chizick
Quick friendly service and attention to detail. Tuesday nights staff took my call, answered a few questions, & had the items I needed waiting for me at the register. Awesome job all!
-
May 2023 by Bryan Bourke The Tree Guy
Terrible customer service,. Terrible manager day shift. Night shift you guys are great. Warranties have changed to my surprise. Only if u have a factory defect out of the box and have a picture do u get limited lifetime warranty. Have 4 vehicles and buy parts all the time port Charlotte has been great, but Englewood since the old manager left it's a nightmare. I will never set foot in that store again. They complain about doing there job and complain about any returns even untouched ones. Plus they know extremely little about vehicles at all. And there parts aren't very good and overpriced.My Advice if u hate ur job quit. If you don't have people skills don't do a customer service job. Nightshift manager she has good people skills treats people with the correct respect but still upholds store policies. If u come here come after 5 . I've had several bad experiences with day shift and I don't give bad reviews. Younger fella and nightshift manager are the 2 that deserve there jobs the rest need another profession. Maybe keep the 2 retired fellas also. And don't buy the best parts for the warranty because few warranties exist here. Only factory defect with dated photos and receipts. I just spent 700 I thought I was getting half of it back with my lifetime warranties well they don't honor that. My advice AutoZone, then advanced ,then napa for hard to find stuff ,then forge your own l/blacksmith, then if u must Englewood O'Reilly's during the day if your in the mood for having a bad day. 0 stars
-
April 2023 by Emma McFarland
I pulled in to O'Reilly's on Monday morning needing two headlight bulbs to be replaced, I told the sales associate what I needed and that I would need them installed and he very rudely told me that they don't install the headlamps anymore and that the website was wrong. He then went into a bit of a rant complaining they don't have enough people there and he couldn't even go outside to do anything to help because they didn't have any have enough people there to help. He informed me that I would need to go to a garage to have the bulbs installed and that was that. The garage he suggested charges more than the cost of the bulbs and I have to wait two weeks to get my car in.
