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May 2023 by William Cloutier
They didn't have a vehicle for rent
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April 2023 by Brie Shoemaker
Chuck was awesome and made the rental check in process easy! ?
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October 2022 by Becky V.
10/3/22 8:30am My son had an appointment to pick up a truck. The representative was a total a*** Apparently the truck was runny 4 hours late and the employee took it out on my Don. VERY RUDE! My son then went to Uhaul, had great customer service, and had a truck within 20 minutes.
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May 2022 by Sheri N.
We rented this truck to drive from San Antonio. The truck was fine and the trip was uneventful. This was a 26' truck with a 66 gallon diesel tank. It was supposed to be returned on 5/8/22 by 10;33am. We returned it before that time but the Southern Storefront Services on Substation Road was closed. We called Penske and asked about leaving the truck and we left where we were told to leave it and it was full of gas. About 2 hours later, there was a $483 charge in my card. $126 was for the extra day, that should not have been charged. We were also charged for 35 gallons of diesel because the guy said it was half empty. When I called, he was so condescending and asked me if I was trying 'to get a discount'. I told him that we filled it up right before dropping it off and he said that it was half full. He was supposed to call me back but instead of calling, he realized that he was looking at the DEF gauge, not the fuel gauge. He never apologized and had someone else call to let me know that the money was going to be refunded. He could not tell me why an extra day was tacked on either.
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March 2022 by M (Mia)
The prices are way overly inflated. A 16ft truck and trailer to haul a car cost over three thousand dollars. I do this run every 6 months or so and this was more than 3x the average cost over the past couple years. Penske does not seem to service their trucks. This particular truck has horrible alignment (picture posted of driving on a straight road with the wheel turned to the left), the right side track for the rolling door was partially detached, and the stability control was out most of the trip. I had called Penske road side assistance for the Service Stabilitrack light, but they told me it was fine as long as it wasn't icy out. There was also a horrible screeching belt sound the whole trip and the trailer wheels were cambered to odd angles. Thank goodness we made it safely.At the pick up location, I arrived about 15 min late and the truck and trailer still hadn't been checked in. It made me so late that my movers arrived before me and they had been scheduled to arrive an hour after the truck pick up.Penske sent me to a closed location to drop off the truck and trailer, even though I had spoken to someone there the night before to confirm. Then I had to go 30 additional miles out of my way to drop it off at a different location. Evidently you cannot use a key drop box with a trailer. This added hours to my day and commute and additional gas costs.After speaking to a Penske customer service representative I was offered 100 dollars back. This seems miniscule, it's only enough to cover the gas for the extra trip. I'm very disappointed.
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October 2020 by Fletcher Williams
large car
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October 2020 by Esther Heintzelman
All went well. Excellent customer service.
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September 2020 by tonya stadler
Courteous and knowledgeable staff. No 'hiccups' in my picking up of the truck, whatsoever. Good experience.
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February 2020 by Michael W. Allen
Easy to deal with.
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December 2019 by Laura Minyard
I just have to say that I will never use any other truck rental company again. I rented a 16 ft truck And a car dolly for a move to Kentucky. I didn’t take the damage waiver insurance out because I thought my car insurance would cover damages but, I found out later that it didn’t. I called a few other places to see if I could get a better deal but, I was not successful. I called Penske and they offered me a lower rate because it had changed since my initial reservation and the total came out lower with the limited damage waiver insurance included! A week before I was due to pick up my truck, I received a call asking if I minded upgrading my truck to a 26ft truck at no extra cost to me. I of course accepted. When I picked up my truck I noticed that they had upgraded the car dolly to a carrier, also at no extra cost to me! The upgraded truck was a diesel and the extra room made packing the truck so much easier. I have used other truck rental companies in the past but, I will never use another. Thank you Penske! You made a very difficult out of state move so much easier! No hidden fees or extras. Pick up and drop off was a breeze. You have a big fan in me!
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September 2019 by Colin Ramsay
Great storage company and excellent prices
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July 2019 by Peggy N
Don't rent from these people. Their truck left a huge oil stain on my driveway. Wayne from Venice was extremely rude when I called to make a claim. I was told to call the Sarasota office. Then the Sarasota office told me to call risk management. Three days later risk management told me I had to make a claim with an 800 number. Serious mismanagement.
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July 2019 by navyskaterdude
Chuck was very Nice and Helpful. He got my Truck Checked in and I was on my way. There was a hiccup on my $100 Security Deposit Refund. For some reason it wouldnt just go back on my card. So they are going to mail out a Check which is fine. I live locally and this Place is Very Reputable. Thanks for Such a Nice New Truck too Penske!! It was Awesome! Not like the Junk I rented years back from UHaul.
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July 2019 by Roger
"The" place to rent from. Great AAA discount ,great service
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November 2018 by Joshua Parnell
Very good experience here. Rented a 12 foot moving truck. Very new truck, all kinds of pulling power, very comfortable and very good price.
