-
March 2024 by Marianne Reilly
Today I had my quartzite countertops installed. Everything was handled on time as promised and professionally. The crew was meticulous and I couldn’t be happier.
-
March 2024 by Karen LeBlanc
This was a terrible experience. After paying half the cost up front on 12/15, we were given an installation date of 1/3. They called and rescheduled it for 1/11 because the stone hadn’t arrived. It then became a ridiculous series of new promised installation dates while they repeatedly failed to show up. No calls, no explanations, just no show 6 times. I called them several times and was repeatedly told they had just put the stone on the truck and they were on their way. On 1/19 they said they were coming at 10:00 and when they didn’t show I called and was told 2:30 and when they failed to show and I called again I was told 4:00. When I called at 4:15 they told me they had no idea where the guys were. Octavio will not answer his cell phone, nor will he come to the phone in the office. His voicemail is always full. On 1/23 I was told they were having trouble getting the stone and several suppliers wouldn’t deliver to them. I finally went back to the shop 1/27 and changed my order to a stone that they already had in stock. They finally installed the counters 2/8 after several calls, office visits, and frustrating discussions. The demolition was unprofessional and caused unnecessary damage to walls. The installation was poorly measured with outlet covers that were cut too small, an overcut in the seam of the counter, and a chip in the backsplash. We had to make several adjustments and repairs to their work. It was an extremely unprofessional engagement and I would never recommend Unique Marble to anyone.
-
March 2024 by Jose Padilla negron
The initial meeting with Otavio (the owner) and Norm the office worker went well, after me and my wife had selected the material we wanted and paid 1/2 the cost up front, we scheduled 1/5/24 for Otavio to come to our home to take measurements of all of the countertops. Once the measurements were taken myself and Otavio scheduled for 1/18/24 at 11 am for the tear down of our countertops and scheduled 1/19/24 for the installation of the new Quartz countertops. 1/18/24 came and 11 am no one showed up, we waited an hour and still no one showed up, myself and my wife both called Otavio’s cell several times (we have the call logs) and never got an answer and his voicemail was full so we couldn’t leave a voicemail, sent him a text message and still no answer, we called the office several times to find out what was going on , Norm had no clue and at one point even hung up on me. My wife and I showed up to the office for answers only to be told that there was a delay in the delivery of the quartz slabs. Don’t you think you could have called us to let us know. We rescheduled for the following week 1/25 at 11 am for demo and 1/26 for install. 1/25 came and no one showed up, no one showed up until 4:30pm(5.5 hours late) no call, no heads up. 1/26 day of install at 11 am, no one showed up, I waited all day and I even went to the office and talked to Norm again and complained, finally they show up at my house with the countertops at 5:30 pm, ***(6.5 hours late). Only 3 countertops were installed, still no backsplash or bathroom countertops, they would have to come back 1/27 for the rest. The cutouts for the electrical sockets were all off, there was gaps that needed to be filled with caulk once the faceplate were put on, the caulking around the under mount sinks were terrible, my walls need to be patched and painted, I had to correct all their screw up’s of which I have pictures of as well. Worst experience from a business we have ever dealt with, will not recommend at all.
-
December 2023 by Heather Groves
We just purchased a marble countertop and we are extremely happy w/the beautiful piece. Otaviano is very personable, responsive, and reasonably priced. Highly recommend!
-
August 2023 by Paula Taylor
This place is absolutely amazing! We searched and searched for granite and finally found it! Everything was so easy and hassle free. Everyone we dealt with was extremely professional and and knew exactly what we wanted. The cuts that were made are just beautiful! I can’t thank you all enough for everything! We are so happy with the outcome. This truly is a great company.Chris and Taylor
-
August 2023 by Sharon Mitchell
I love Unique! They have a large selection of beautiful stone. I was set on Quartzite and was not disappointed with the selection. They helped me throughout the entire process, and when I made changes they went above and beyond to accommodate me. The whole team at Unique is easy to work with is easy to work with and professional. I would highly recommend them. I have received so many compliments on my stone and the workmanship! So happy I went to Unique
-
August 2023 by Stacy Schultz
This company was so pleasant to work with. Very understanding with us due to significant by our contractor.
-
August 2023 by Stacy S
We had an excellent experience with Unique! They were very understanding with us for delays caused by our contractor.
-
February 2023 by DaleandKaren Corby
This company did a wonderful job. We had a very unusual counter sizing. They did a remarkable job matching design of granite and excellent cutting and seam. I would definately do business with them again
-
November 2022 by Randy Push
Very happy with the quality of work and customer service
-
October 2022 by Roxie Rousseau
as a new potential customer, i phoned the number advertised for "free quote" to try and request info on how to make an appointment. I was hung up on mid sentence. when i phoned back, the same person answered, i began to ask my questions and when i stated that i had been hung up on I was told "your number comes up as a spam risk". I said that's probably because i haven't phoned in before. I will not be phoning this company back. First impressions mean a lot and in this particular time of flood loss for many of us Venetians, we are all having to answer our phones to adjusters/FEMA, etc that come up as SPAM risk. Perhaps it would be best to approach as an actual potential paying customer before just hanging up.
-
June 2022 by Robert Pufky
Nice people who were very helpful. They have a large selection to chose from.
-
June 2022 by Patricia Whelchel
Working with Otaviano has been a great experience! Locally owned family company, that delivers first class products and service. I highly recommend them. Shout out to Jorge and Marco for an excellent job installing our quartz counter top in our Kitchen and bathroom. Excellent work.
-
June 2022 by jim milford
Awesome experience dealing with unique marble and granite of Venice. The entire staff was great to deal with, very patient and the craftsmanship was top quality. They actually completed the job earlier than scheduled.
-
June 2022 by Sweetland Yaremchuk
We had great experience with purchasing countertops for our bathrooms. Quality of the stone , selection, price and customer service are outstanding! Even for a small job we've been treated like a family with great attention to details! Highly recommend Unique Marble and Granite.
