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March 2024 by debra collins
I rarely take the time to write local business reviews, as I feel people should interact with a business and draw their own conclusions. In this case I feel the need to warn the unsuspecting public.In the course of a simple Amazon return today, there were several errors made during the return process. Having made very few returns, I expected this business to understand the process. They apparently did not, requiring me to return moments later to try to correct the error. Without going into all the employees confusion and rudeness, I had concluded this was no place I wanted to take my business. As I was leaving, I asked if the owner/manager was available. Turns out, she was one of the customer disservice people I had been dealing with. My comment to her (Wendy) was that in spite of several negative comments I had read about this UPS location, I took a chance because it was the closest to my home. When I shared with her that my experience was pretty consistent with the negative comments I had read, her response to me was that “she doesn’t care about her customers.” I was astonished, repeated what I heard, and asked is that what she REALLY meant to say. Her response this time was that “she doesn’t care about her customer’s reviews or comments.” Wow, that pretty much explained everything I experienced in her store, and from her employees. I admit that I don’t handle disrespectful business behavior well, but venture into this store only if you enjoy the courtesy of junk yard dogs. Actually, that would be an insult to the dogs!
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February 2024 by Kim M
Clean, fast, efficient and friendly! Had to ship out a package today, one couple ahead of me being waited on, and immediately another employee came from the back to wait on me. I was in and out of there in less then 5 minutes! Now that's very efficient service. I will be back!
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February 2024 by Cadel Fowl
Robert always provides excellent service! I am a mailbox holder and always feel treated well. I think any complaints listed here are just whiny seniors expecting the world on a golden platter! I visited and inquired recently to see about an upcoming parcel of mail I really needed, and Robert offered to give me a call as soon as it appears. Now THAT'S 5-star service as always! Others can kick rocks, if you have a problem with this place, you'd have a problen ANYWHERE!
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February 2024 by Julie Kibe
They are so nice with everyone even the elderly and help them so they feel comfortable and the line keeps moving
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January 2024 by Ben Simmons
Nice store. Amazon drop off is quick!
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January 2024 by jamie pasternak
Rude. Just rude. Not sure why you would work in a people business, and just hate people. They all act like they hate what they’re doing. I will happily travel to another UPS a few miles further. Anger management classes are a good idea….
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December 2023 by Symphony
There's a guy name Robert who has an extremely rude and aggressive attitude at this shop. The fact he can act that way especially as a man speaking to women its very threating how he looks with anger. Instead of saying what you have to pay for he gets angry and nasty and it's literally over tape. I made a complaint to ups and I still haven't heard resolve on it yet and I notice in the comments it's the same issue with the same guy. This store is absolutely awful as long as this guy keeps up his rude attitude, and honestly as long as he works there because it seems the same complaint is being made from different customers and nothing is being done about it.
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October 2023 by Dan McKenzie
They wanted to charge me $2 for packaging tape for doing an Amazon return. I had a pre-printed label, and I supplied the original box. The guy behind the counter was an a-hole and rude, but the woman was nice. I took the package to another UPS store, and they did not charge for tape.
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October 2023 by Alfredo Castro
The guy at the front is rude… They charge 3 dollars for a piece of tape to close a small box
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September 2023 by John Bentley
Went there this morning to mail a package girl behind the counter was very professional another guy there manager I guess was very rude every time I asked the girl a question he had a rude answer. He needs to clean his act up or stay in the back room and clean the toilets
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May 2023 by Meggann Bautista
The staff is very friendly and knowledgeable. They packed my package perfectly and it arrived on time in pristine condition. Great service!
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May 2023 by Dallas R.
Awesome service!The old reviews are not a reflection of the new owners Rob and Wendy, along with their daughter Annalene.They are sweet, professional and courteous people. I am always greeted. The date today is 5/21/23 I don't know who Larry is? I'm guessing the bad reviews are for his prior ownership? Clutter? My experience is the opposite. Neat and tidy. They do get busy during the season, but never rude from my experience and I check mail there every week.
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April 2023 by David Pengelski
I've been coming there for years. Never had a problem. I used to deal with a girl from New York. Always on point. Always doing the right thing today. I go in there. He asked me for my license. He asked me for my phone number. I give my license and my phone number. Then he asked me for my updated phone number and he's like I can't mail your package. If you don't give me your other phone number I said I don't want to give you that other phone number. He said I can't mail your package then absolutely ridiculous
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March 2023 by Frida L.
You need to open your counter space by removing clutter so your patrons can rest their packages. If there's a line backed up we old folks need to rest our packages. You do this on purpose because your just not accommodating but you should know. 90 percent of Venice is the elderly so work with with them take the garbage off the counters snd open them up!!'
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March 2023 by Matt
Friendly service! But one thing I did notice is the computer they use for customers to email, and print labels automatically SAVES LOGIN INFO!! If you need to use their public computer wipe your login info from the browser.. my PayPal login got skimmed.
