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December 2023 by Reilly L.
Manipulative and dishonest. They ran a promotion in the mail with deals on new cars where you scratch off sections to determine whether you win a prize. I scratched off winning numbers for the "$2,500 cash prize". Everything is a scam nowadays, so I wasn't shocked when they handed me a $5 Walmart gift card instead. But it still really rubbed me the wrong way. I guess I'm getting my Honda serviced elsewhere now. I understand wanting to bring people in to look at your inventory, but my advice for next time would be to just say "you could win a mystery gift card". Don't lie to your regular customers and waste their time on scams.
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December 2023 by Joe Beck
Melissa was very helpful and informative over all the issues serviced. The shuttle took my wife into Venice to meet me and our dog Sadie for breakfast and some early morning shopping. We always make our car services an enjoyable outing.
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November 2023 by Megan Duyn
Always great service and experience every time! Very friendly and helpful!
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September 2023 by Larry S.
Venice Honda scam alert - Read your contract carefully. They throw a lot of paper work at you with all kinds of different prices. I was charged $499.65 for something called "Total other charge and amount to others paid on you behalf". They basically snuck in a $500 charge for nothing. This is the reason everyone hates car sales men. Granted, it was my fault for not catching it, but I had no idea how dishonest this dealership was. I will never, ever shop their again.
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August 2023 by Smash
Another great job by the Service Department. They were so kind and got me in and out in NO TIME. Great customer service. Thanks
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August 2023 by Diane H.
Daniel's PostDaniel Smith1h · ATTENTION Venice Honda is Exploiting the Elderly (my Mother-In-Law)Service Advisor Joe Cordaro pressured my elderly mother-in-law into getting a recomended service on her 2016 Honda Pilot Touring that she owned since new because he said the motor would "Blow Up" if she didn't get it done. The service advised "pressured" was a timing belt, 4 new tires brake fluid change, A/C Filter, Windshield wipers and an oil change (which the oil change was the only thing she originally came in for on 7/21/23). She clearly informed Joe that she could not afford all this, but Joe didn't give up and gave her a brochure for Koalifi financing and pushed her to apply for pre approval on her phone, which she got for a $5000 loan/lease.She was scheduled to return on Monday, 7/24 and when she arrived they took her across the street to get a rental car while they performed the services. She was told she wouldn't get to know the terms or amount of her bill until they completed what was necessary and submitted it to Koalifi (the finance company) when they were finished. When they were done and submitted the $2968.46 (invoice #644159) she was then made aware of the horrific finance terms. They were going to take $188.35 out of 52 paychecks starting 8/9/23 or she can pay $3,497.85 as of 8/2/23 (increasing daily) but she only has 90 days to pay off the daily increasing total, otherwise she will have to pay a total of 52 times 188.35 = $9,794.20‼HOW CAN YOU CALL YOURSELF A TRUSTED SERVICE ADVISOR AND DO THIS TO SOMEONE?‼‼‼This then leads us to 5 days later after my hard working mother-in-law was coming home from work and had a nail in her tire.She drove to Venice Honda (who she trusted) to just get her tire fixed as she needed to get home to pack for her long awaited 3 night trip to Disney the next day with her Grandchildren and Family.She was tired and vulnerable and unfortunately trusting of these employees. Certified Honda Sales and Leasing Consultant Stephen Walczak saw my mother-in-law in service and approached her as he stated service was his sales territory‼He pressured her while she was in a vulnerable state to sign a HORRIFIC contract for a smaller, used 2020 Honda Passport Touring with 29,717 miles on it. He got her to sign all under the guise of "helping her" because she needed to "get out of this situation". Mind you the "this situation" is the situation she was in because her service advisor Joe Cordaro advised her to use Koalifi financing to pay for services she could have waited to do, but she believed him when he said her car would blow up if she didn't do her timing belt. So let me backtrack and get to the HORRIFIC numbers of her new contract. She ONLY had 10 payments left of approximately $550 to own her 2016 Honda Pilot Touring with all the fancy upgrades‼She was concerned she couldn't afford the additional $188.35 every 2 weeks (that's out of every paycheck through Koalifi lease financing for her service) thus costing her about $927 a month (which would only have been for 10 months mind you as she would then have owned her car) and then she would have only had to pay just $188.35 each paycheck for the remaining about 32 of the 52 paychecks she would have left (Assuming I hadn't found out, which I have now so I would and will buy her financing out of Koalifi if they do the right thing and give her her car back) Salesman Stephen with the help of finance manager Spencer Hibbins and sales manager Kyle Composto then persuaded my elderly, single, vulnerable Mother-In-Law to quickly sign a contract for $726.58 per month for 72 months for a merely 4 year newer, smaller, used Honda Passport Touring with 29,717 miles on it with a 13.54% APR. THAT'S financing $35,377.25 for a 4 year old smaller vehicle that she doesn't like that after her trade in that they only gave her $13,000 for and she still owed $5,509.08 on it. They did include a check for $3,700 to pay off that Koalifi loan for the work done on her trade i
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July 2023 by Amy S.
My roommate took her car in on Thursday for repairs. Joe Cordaro told her he'd call her back in a few minutes to let her know if he could get the part in by Friday. He said if he couldn't, they would see about getting her a car for the weekend.She waited over an hour and called him back; the office said he was busy. She waited another hour and tried to call again at 15 minutes until the end of business, and they told her he had left early.She didn't hear from him until today, when he told her the car was ready and that he had gone on vacation on Friday and "didn't know what happened." He said he left all the papers on his desk, and he didn't know why no one had followed up or done anything. He had her believe that they would work on the car on Friday or at least get her a loaner, and then disappeared. When she complained today she got accused of lying about calling on Thursday. Disgusting ethics and shoddy behavior. If you want to be treated right avoid this place and go to Car Doc on the Island instead.
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July 2023 by Nicole P.
This dealership is run by nothing but snakeoil salesmen. They distribute fake promotional materials in order to "drive customers in" (thats a direct quote from the manager) When you attempt to collect your coupons/winnings, they deny your collection while baiting and switching you into obtaining services at their clearly failing location. It is no wonder they have a 2 star rating across platforms. Do not shop or service here, they will do nothing but attempt to scam you.
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July 2023 by Leslie Robb
Venice Honda service department is always excellent! They take care of you promptly and deliver top-notch reliable service.
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July 2023 by Bethann D.
Venice Honda dealership is an amazing full service outfit. I started going to them about six months ago and they have exceeded my expectations every single time I go in. I have a honda CRV and I do regular maintenance on it. Each time I go, I leave feeling impressed with the quality of the staff, the professionalism and the excellence of the service itself. My service advisor is Nick a young man with an incredible disposition. Also kind patient helpful and he makes great suggestions. I Rely on him and the rest of the service staff team. My wait time is never long. They always finish on time or even a little bit early. The rest of the staff around the office when I sit and wait are pleasant and friendly. The interior design and the way everything is laid out very easy to wait for your car. Tables and chairs and even a Television for those who enjoy that. even the men who greet you when you pull up your car areFunny and happy.When I walk into Venice Honda dealership to see jock and get my car serviced I always know I'm going to have a wonderful experience and leave confident and satisfied as a customer.
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June 2023 by Susan Covel
Best easy no push salesmen ask for brian
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May 2023 by Jim Johnson
The prize giveaway is a trick to get you into the store,
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May 2023 by Scott S.
While I appreciate the service technician going over my vehicle when it is being serviced, I do not like how the Service Advisor presents the technician's findings and tries to upsell me on additional parts and/or services that are not urgently needed.Car dealerships have a bad reputation because the sales and services departments always want the customer to purchase more expensive items, upgrades, or other add-ons to generate more revenue. This dealership is no different.
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April 2023 by Samantha B.
WARNING - DO NOT TRUST Advertised pricing!! Looking for my sons' first car...we saw a car advertised for $4995.00 . My son had $7000 cash in hand to pay for car (he worked hard to save this and he just turned 17) , Test drove the car , fell in love with it , perfect first car with low mileage- We knew it would be about $7000 with tags / title /taxes etc. However, they tacked on an additional $2500 to pay for inspection of the car so they could even sell it off the lot! Don't you think you should do that before you advertise the car , and should not advertise the car for $4995.00 if you are actually selling it for $7495???? So end of the story they Nickle and dime you - and a car advertised for $4995.00 - came out to be $9372.64!! And good luck trying to actually get someone to answer the phones there - it is impossible !! Even before we visited for a test drive we could not get anyone to answer. Apparently I am not the only one with this complaint - Several reviews of this nature all over the internet on pages they list their cars! Rule 2-19.005(16), F.A.C., states that it shall be an unfair or deceptive act or practice for a motor vehicle dealer to advertise the price of a motor vehicle unless the advertised price includes all fees or charges which the customer must pay for the vehicle. Excluding Taxes, Fees, Title, etc. Dealer cannot legally add to the advertised price any additional charge for services performed before delivery , such as those preparing the car .
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April 2023 by Patrice P.
Great dealership! Courtney & Kara are so helpful! Straightforward and to the point. Low title & tag fees, not like the other Honda dealers!!I highly recommend to anyone who's shopping for a new or used auto!