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April 2024 by M. L.
They do not stand behind their work. Will argue & blame you rather than try to make it right. I have custom drapes that do not clear the blinds, exposed cheap-looking rods that are not meant to be exposed, and uneven drapes of differing lengths. Very unprofessional results after ordering custom window treatments with a professional designer that came out to the home.EDIT: After many months, the owner offered a fairly simple solution. It’s much better.The decorator just wanted to argue, blame, didn’t show up for an appt. because she didn’t think it was necessary. Then called with a $1700 solution which I accepted, but she then said it would cost even more and not look good. Was not helpful at all.The installers I dealt with were great.I’m increasing from 1 to 3 stars. The main issue was finally improved, but after a lot of unnecessary grief.
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April 2024 by John Potts
The place is a gimmick installed my product wrong did not return calls and charged way to high look somewhere else for a more conservative approach.
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February 2024 by Darlene Jarvi
Michael and his trainee were excellent installers for my plantation shutters!! It's always a pleasure to do business with family owned companies. Tony is also wonderful! Thank you for your professionalism and fine quality!!
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February 2024 by Robin Crum
Customerbservice was excellent. Very pleased with the entire process from start to finish. Michael installed our beautiful shutters and he was both professional and friendly. I very much recommend this company.
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January 2024 by linda engstler
We purchased PVC vertical blinds from window decor and design recently. The entire experience was positive.Their pricing and customer service were very good.The installer, Michael, was outstanding. He went above and beyond to make sure that everything was perfect!! He was very knowledgeable and professional. We made several requests that required extra time and effort and he very graciously did everything we asked. I would highly recommend this company and especially Michael.
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January 2024 by Victoria Bannister
Michael the installer was 5star. The company gets 2 star. I had a problem with my product and after spending $6,000 with them they did not step up to the plate to resolve. Charged me $80 for 4 wands.
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January 2024 by John hill
Very good people to work with. Great products ! Our installer was Michael Neer and he was very professional and did a wonderful job. Would use them again.
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November 2023 by Donna Palmarozza
From the sales rep who came to my home to measure and pick a style , to the front desk personnel , to the installer (Alex) I was very pleased with this company . Professional , friendly , courteous and most of all knowledgeable. I am a repeat customer and highly recommend them.
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November 2023 by Judith Gioia
Our plantation shutters were installed in a neat and clean and timely fashion. Mike our installer demonstrated how to use and maintain them. Also as a bonus took away our old window treatment!I would highly recommend Window, Decor and Design!!!
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November 2023 by Michele Bauman
From start to finish the process was seamless and results better than I could have hoped for. I coordinated installation from home in New York. And as scheduled my beautiful new blinds in. 5 stars I will be in the store this week to select blinds for my remaining windows.
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November 2023 by BECKY MURRAY
Mike was wonderful and so very helpful...really appreciated him!
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October 2023 by J A
Excellent service! Cleanly installed our shutters fast and easy! A+
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October 2023 by Ed T
Wow! I’m very impressed with this business. I walked in and asked if they could tell me where I could buy valance clips for my blinds, showing the young lady my broken clip. Looking at the clip she excused herself and went out back. When she returned she handed me new clips and said they may not be the correct length since mine was broken but hoped they would work. They were perfect. When a company handles customer problems this well one cannot help but let others know what a great business they are.Thank you!
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April 2023 by Kate Arnold
Had a great experience with Katie in the sales room, Nita helping me with my product and color choice and Alex to install. All so friendly and professional and I love my new shade.
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March 2023 by A S
Just Wow!!! What an absolutely wonderful experience with Window Decor and Designs. The quality and level of service is exactly, no, way more than what I expected. I can’t say enough from the sales experience to the installer, Michael. We are living in a time where companies forget how important customer service is. This company gets it. Michael our installer is phenomenal and if you’re in the market for any kind of window coverings you’re doing yourself and injustice not to check them out. Your experience starts from the first hello when you call in to the final goodbye. Thank you Window Decor and Designs! We’ll never use anyone else.
