Best Buy is a popular store known for its wide selection of tech products, including cell phones, drones, and the latest gadgets at reasonable prices. Customers appreciate that it often has what they are looking for and offers protection plans that are less expensive than those from carriers. The rewards program encourages repeat visits for various purchases. Many reviews highlight the helpful and courteous staff, especially employees who go out of their way to assist with finding products, reading details, and providing excellent service. The Geek Squad warranties are valued, with customers noting smooth and hassle-free replacements, such as screen protectors. Customers also mention positive experiences with returning or exchanging items, like TVs, where staff make the process quick and easy. However, some find it frustrating that contacting the store directly can be difficult, as there is no way to speak with specific employees or store personnel easily. Overall, Best Buy is seen as a reliable place for tech needs with good customer service, though some wish for more direct communication options.
Great customer service. Was super helpful with a warranty repair and an order pick up
June 2024
Sadie,in the computer dept., was professional, knowledgeable, and friendly. really helped me through the maze
June 2024
Usually have what you're looking for. It's a great place to buy cell phones and get a protection plan for much less than any carrier. This is where they shine. Everything else is susally standard if anywhere else. But their rewards program keeps me coming back. For my other purchases.
