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November 2023 by Andrew Lonzo
They are amazingly helpful in here,and know their stuff! I love this location.
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November 2023 by William Griffin Jr
Excellent people, and things I can't get at other stores!
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August 2023 by Mark Pohlman
They greet you at the door and walk you to the aisle right to what you want. Old fashion service better than any big box store. They even say good-bye when you leave. Clean neat and orderly. My new go to store!
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July 2023 by Cathy Dodge
Pretty good store! Offered assistance as soon as I entered the store. As always with Ace, plenty of stuff to choose from.
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July 2023 by Matagiri Perkins
Very helpful. They did not have the generator part that I needed but they looked sincerely and gave me good suggestions,
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July 2023 by Lefty dog
Very helpful and friendly service. Close to home so quick. Not a large selection. Things are substantially more expensive than Amazon equivalents. I buy something to use quickly than order Amazon product and if Amazon is as good I return the Ace product.Like a rental. I know that’s not what business would like but my money is more important than their profit!
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June 2023 by Stacey Etheridge
Very helpful with a smile on his face and they had just what I needed. Great to have a hardware store close by and not have to fight contractors at a bigger store..
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May 2023 by Dustin McRoberts
They had a few of the things I needed. They no longer have a good choice of bar stock. They don't have any stainless bar stock at all. The staff was nice but not super knowledgeable. I had to explain what feeler gages were for someone who didn't know what a valve adjustment was... no big deal.UPDATE... STILL HELPFUL!!
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May 2023 by Lyn Mc
I will never go back to this place again. I was there the other day to have three keys made off of 3 master keys. I ran into work the next day and the keys did not work they appeared to be too big. I went in today explain my problem they acted like I was crazy.. they kept telling me that the machine picks the keys and the machine doesn't make a mistake and they have no idea why I can't get the keys into the lock and so forth. The first guy named was Jimbo he was about my age I've started the whole thing about the keys machine never never messes up, it had to be me. Then another old lady comes by and she's telling jimbojo he's right there couldn't be anything wrong with his machine. It says I'm not going to run these again I'll just give you back your money. So she grabs my receipt takes off for the front. I took it I was to follow her. When I go to front there was another old lady behind this, that they were discussing my problem or me. She grabbed the keys they made and was showing them to this third person do you want to see the Masters to compare them they completely ignored me. I had both sets of keys laying on the counter and the one tells the cashier to take them off they might need them. In other words I was lying they worked I made the trip all the way down there just so I could get another set of keys or get my money back and I was going to take the old set and take them home and use them. How stupid do they think I am? If my keyring hadn't been my Navy keyring I would have thrown it at them and told them to take it to. Such rude rude people
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May 2023 by Thomas Feis
Scam alert…. Scam alert….I went to get two 20 lb. propane tanks filled, according to there sign the charge is $19.99 per tank to get it FILLED (a 20lb tank when empty holds 4 gallons of propane). Note: if the same tanks were in a RV it would only be $4.99 per gal.The young man hooked the first tank up and for no reason purged the tank (took out all the air) then only put 2.3 gallons of propane in the tank, I asked him why he shut the pump off, he said he was told to only put 2.3 gallons in a 20 gallon tank, (my tanks were empty so I know they would have taken way closer to the 4 gallon mark. I asked him what the weight of my tank was, he said the scale was broken. ( I’m not sure but…. Wouldn’t that be a county weights and measures violation) ? I then explained to the young man that in the past I pumped propane for 7 years , took a class on it and received a certificate. I also explained today propane tanks have a safety shutoff build into the tank and that it would be almost impossible to over fill a tank.I strongly suggest to everyone in Vero Beach not to be scammed by A’s..There sign should read $19.99 per 2.3 gallons of propane NOT $19.99 per 20 gallon tank.
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May 2023 by Eric Monsma
Female manager was rude and refused to honor a sale price even when an employee double checked it. She was grumpy towards my wife and the cashier, and seemed annoyed that she was asked to assist. If that cashier was my daughter I would insist that she quit rather than be treated that way.
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April 2023 by Andrew Brofman
Nice, well stocked, clean store. The staff is friendly and helpful. I was able to quickly find what I needed and wound up with a few other items that I had not planned on buying. The store is in a shopping center so there is plenty of parking.
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April 2023 by J D
Young girl not paying attention charged me twice. Credit card machine said to remove my card, I did, she had me reinsert card, charged me twice. Then I called to have the store credit me back to card, man said that I must come in, I am on the road, offered my credit card #, HE BEING A GREAT CUSTOMER KILLER WOULD NOT DO THIS, AMERICA IS FULL OF RETAILERS WHO HIRE AND GIVE NO TRAINING OR TO HAVE THEM USE COMMON SENSE AND I SAY, BRING ON LOWES, HOME DEPOT and WALMART, to make small business learn what customer service could have done for you.
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December 2022 by Brad G
Bad return policy — DO NOT SHOP HEREPrior to the November hurricane we purchased some flashlights and lanterns. We did not use two of them and decided to return them. When we arrived at the counter we were told that hurricane-related items could not be returned — even though the packages were never opened !!This week I revisited the store to inquire one more time about the returns — and this time another employee verified the same strange return policy. When I stated we were not informed at purchase, I was told that I should have read the signage ???D’s Ace Hardware is probably breaking ACE Hardware franchise covenants with their deviant and strange policy.I NEVER write negative reviews — because I do not want to publicly embarrass a small businesses. However, in this case D’s Hardware is abusing its customers, and this deserves public scrutiny.I used to enjoy shopping here due to the convenience, pleasant employees, and desire to support independent businesses — but I will never buy anything here again due to their return policies. And after reading other very negative reviews I am not alone in my complaints. Advice — Go to Home Depot or Lowe’s where there are conventional and rational return policies.
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November 2022 by Diane McCarthy
On Tuesday 11/8 brought in a grab bar that I was having installed on the side entrance of my parents home so my father could hang onto it as he walked up his 2 steps. I needed to get 4 1/2inch bolts so it could be installed through the wall for better support. A worker helped me and found 2 bolts that he tried into the bar, he put the bolts into a bag and I paid and left. My contractor said the bolts weren't the correct size because it would only screw 1/4 turn. He bought the correct ones he needed. I went back to buy washers on 11/10 and tried to return the 2 bolts ($3 total). I was told no because they had a note posted 6ft up at register there was no returns on any fasteners during the week of hurricane. I saw the guy who had helped me, he remembered helping me with the grab bar and yet he says those are the rules. I tried talking to manager who was sitting there and she also said she couldn't refund my money but was thinking about giving me credit towards washers, but I had already bought. She could have made good on the return by just giving me back $3 I paid but instead stuck to the rule about no returns. When did common sense leave business? Wasnt like I was bringing back a box of fasteners. Their employee was the one who told me the bolts would work. It was for a grab bar and he even remembered me, nothing to do with a hurricane.