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February 2024 by joseph petito
Great Service.
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February 2024 by erika dascher
since day one all the guys at Firestone have been professional and supportive. They don't push up any sales; all services aside from what I went in were suggestion/ suggestion that later I came back for. Always courteous and willing to help not only me but the many customers that come through the door.I feel safe knowing my car is being attended by professionals and that their work is guaranteed.I may not know much about cars but I learning as I go along the way.Thank you Firestone of Vero BeachErika Dascher
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January 2024 by Dennis Deranek
Great service, with cordial and helpful honest employees
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January 2024 by Debbie J
The guys there will take care of your car
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January 2024 by TheSkaters1631
I took my vehicle there and they lied to me about the price to fix my vehicle and they tried to over charge me. I should have listened to other people's advice that this place will rip you off
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December 2023 by Sid and Lori Tomey
They had on our paper work that our tires were rotated. I had a tire plugged a couple days before somewhere else because firestone couldn't get us in. I also marked it so I wouldknow if they did rotate them and they hadn't. But my paper work like I said earlier said they did it. So I called and they said we couldn't rotate them because your lug nuts were swollen.So what the hell, why does my paperwork say you did it. I'm not sure was the answer. It sucks because I used them for years. Now it's over. Terrible customer service as of late and I'm an easy-going person, but that's it.
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November 2023 by randy alling
Specifically asked if I dropped my vehicle off at lunch time for an alignment if they would have it done by 430. Was assured it would be done. Didn't even touch the vehicle. Very unprofessional and I do not recommend this place. Take your car somewhere else.Update: No thank you. Your employees lie, and clearly have no interest in fixing vehicles. No longer will I use or recommend your services.
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September 2023 by Marcy Sphaler
These guys here were great! I think they knew me by name, I seemed to bug them frequently with tire issues, lol! But seriously, they were awesome. Always kept me updated on progress, gave me reasonable rates, worked with me on some discounts, and were very patient with me and my questions! Great place!
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September 2023 by Rasy van Vonno
I was driving home from work when an alert went off that one of my tires was losing air. I called Mike at Firestone, told him it was an emergency situation, and he was willing to take a look even though it was late in the day. Mike and the guys patched me up and got me back on the road before dinner time. I always take my vehicles here and have never been disappointed. Thanks Mike!Service: Tires
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September 2023 by Clint E
Go somewhere else. Appointments are pointless. Had one for 2pm showed up at 130pm and left at 530pm. Guy at the desk told me I was after a lady sitting in the lobby after 2 hours of waiting. The lady was gone for 2 hours after that before the pulled my vehicle in. I had asked another guy when they would pull my truck in and he said all the mechanics were busy. And they were. Busy talking and walking in and out of the lobby. Stay away from this place if you value your time because they sure as hell don’t.
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July 2023 by Tracy Ippolito
I made an appointment for 2:00 p.m. I got there at 1:45. I was told it didn't matter that I had an appointment that my oil change was going to be between two and a half hours to 3 hours wait time before they could take my car in. I came all the way from Port St Lucie for this appointment. I have never heard of such a thing... Waiting for that long for an oil change that takes approximately 20 minutes... And why would I make an appointment so I can wait 3 hours to get a 20 minute oil change. I asked for a manager... And he informed me he was the manager I said well what are you going to do for me he said "like what". And I said I'm not happy that I have an appointment and I'm going to be waiting for 3 hours for an oil change and I drove all the way from Port St Lucie and I drove all the way from Port St Lucie. And he did not give me any other option except for to come back another time if I didn't want to waitexcept for to come back another time if I didn't want to wait. Terrible customer service and a terrible place to have work done on your car I will never be back!.
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July 2023 by Paul Case
Got the impression they just didn't want to do the work. Then they quoted me $90+ taxes to put two new tires on the rims and identify a slow leak in one of the existing tires. I wasn't even sure if the $27 dollars included fixing the leak once it was identified. Left them an upper decker for being so arrogant and headed out the door. Only now noticed all the poor reviews. Best to just avoid this one.
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May 2023 by Russ Palazzo
I brought my car in to have 2 tires mounted and balanced...dropped car. Off at 1oclock. They said a few hrs they were very busy. I asked if it would be finished by closing time 7 o'clock...they said yes... it's now the following day and my car is still not even in the shop...no one has called to explain why a one hr job is now into the following day...very frustrating! I will never return there...offService: Tires
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May 2023 by Guido Mazzanti
I had a wheel alignment appointment scheduled for 1 pm, they finally got to it at 4.I waited for 3+ HOURS.What is the point of scheduling a time?I wasted a whole afternoon.
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April 2023 by Pamela Bayer
made an 8:00 am appt last week for this morninggot here at 7:50 so I wouldn’t be late . it’s 9:46 and I was just told another 15-20 minsnever in the history of oil changes does one car take 2 1/2 hours .Let me also premise that John the young man running this place is doing his best to answer phones , schedule appts , give estimates over the phone and in person ,What you need is honest assessments of timeframes . A woman that was here before me just left and rolled her eyes at me ! Trust me as a customer time is a huge issue with me . I’m a caretaker of my 93 year old mother and my husband is in chemo .today was the one day I had an extra few hours to run around and get things done Those hours are now gone !sadlyI’ve emailed you my invoice and my infoas per your requestService: Oil change
