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January 2024 by Tanner Battle
Absolutely outrageous service unprofessional to just about everyone who gets towed by them. The woman at the window has a nasty attitude and the driver who personal took my vehicle in was about as unprofessional as they come talked to my father absolutely any way he wanted and felt the need to add insults on top of the comments. These review show it’s an every day thing.
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December 2023 by James Sizelove
I'm posting this for anyone else that has to deal with these people!My car was towed and in their possession, tried to retrieve it on 12/22@11:30 am after calling the day before, only to be told that they were closed until Tuesday 12/26 ,but they were towing cars all weekend.DO NOT VOLUNTARILY USE THIS COMPANY!VERY SHADY AND UNLAWFUL BUSINESS PRACTICES!Florida statue 715.071.a. Any towed or removed vehicle or vessel must be stored at a site within a 10-mile radius of the point of removal in any county of 500,000 population or more, and within a 15-mile radius of the point of removal in any county of fewer than 500,000 population. That site must be open for the purpose of redemption of vehicles on any day that the person or firm towing such vehicle or vessel is open for towing purposes, from 8:00 a.m. to 6:00 p.m., and, when closed, shall have prominently posted a sign indicating a telephone number where the operator of the site can be reached at all times. Upon receipt of a telephoned request to open the site to redeem a vehicle or vessel, the operator shall return to the site within 1 hour or she or he will be in violation of this section.
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November 2023 by Brink Justin
I was talking to a lady over the phone, I don't know who she is, but this job is not for her, she was yelling at me on the phone and hang up just because I was trying to see if there was other options than heading over to sign the release. She keeps saying over and over:" You need to come over to sign the release " and didn't give me a chance to say nothing else until she brutally hanged up the phone on my face.She is so disrespectful.She should be removed immediately or this shop should be closed....
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September 2023 by Shell D
I never leave bad reviews, but I decided this would be the first. From the moment I walked up, I was greeted with attitude and as if I was a bother to go to their business. One of the top rules of a company is to have a welcoming staff and excellent customer service. You'd think they would have some empathy for what people going through (accidents and/or theft). Sadly, this is the place our police department uses for accidents.
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September 2023 by Rene A.
I do not typically write a bad review, as people do have bad days. However, these people are the furthest thing from ethical that I have ever encountered. And, the anger issues are unsurpassed. Stay far, far, far away from them.That is my opinion, in the most polite way that I could muster. Good luck!
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August 2023 by Carolina R.
The receptionist is very unprofessional and extremely rude. I have no words to describe how bad people are treated there. Inhuman conditions. Someone should do something, because after an accident is mandatory to go there to get their vehicles, you can't decide not using this company.
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August 2023 by Bill McKinney
Unbelievable experience! The most vile and evil a-holes that I have ever run into. Karma will catch up, especially to the two men-hating women running the place. My experience was on behalf of a cousin, whose car was stolen from Texas, and ended up recovered there. You would think I was the criminal. Never been treated so badly for nothing I did…(avoid the place)
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April 2023 by Nancy Anderson
The woman was very unprofessional, rude and physically chest bumped me! My friends were in an accident they were so upset! She made them so upset it was their first accident, and she was So Very mean and rude. They still have to go back. She was EVIL!Service: Vehicle wrecking
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March 2023 by Nancy A.
The woman in the office was so rude and unprofessional! My friends were in an accident and the car was towed there. There is a sign on the door no customers. He was distracted and saw an employee go in so he followed not reading the sign. That started it she became belligerent, rude and physically was chest bumping me out. Told us no pictures, you cant get your plate and had 20 minutes to retrieve his belongings by himself! Soundskinda fishy ah. DO NOT DO BUSINESS HERE!!!
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March 2023 by Chakara Edwards
They are some very nasty people here !
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March 2023 by Armando Edmiston
Client had vehicle towed here and i called because she was saying the lady at the tow yard was not giving her access to the vehicle. So i called to see what was going on to only discover that a lady answered the phone starting yelling that she was not going to let an authorized user of the vehicle and the registered owner of the vehicle into the yard. She wouldn't let me talk and or even listen as i asked her what is it that she needed as i told her Florida law requires her to let the registered owner into the yard. She kept yelling and said she was tired of schooling attorneys and clients and hung up the phone. I told my client to call the police if she didn't let them in! If the police get enough complaints they will stop using this wrecker service.Service: Vehicle wrecking
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March 2023 by babyline filias
Very unprofessional, the lady is extremely rude I had to call the police. Zero star!!! Would not recommendService: Vehicle wrecking
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February 2023 by Sheila Fernandes
Bad service, super rude and ignorant people
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December 2022 by Angel
This place is horrible they charged me $1532.20 and added $38 every day i didn’t pay for a lisence plate 0/10 don’t recommend
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August 2022 by Lynn Garcia
Man who went with me to my car was very nice and concerned about my daughter's injuries. Lady in the office was another story.
